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22 September 2018 - 1:27pm

Lame coupon practice at Slotocash

3 replies • Last post

Just thought I'd tell a story about a pretty lame procedure I just experienced at Slotocash.

After a deposit failed to give me winnings, Slotocash gave me a no-deposit coupon for 100 free spins and 40x playthrough (on free spin winnings) with a max cashout of $500. Surprisingly the free spins we're good and I had a balance requiring something like $5800 in playthrough, a task I assumed impossible with a balance in the $100s.

Due to some more good luck, I monitored my playthrough and had my balance in the $700s with only about $100 more to complete playthrough. No problem, my intention was to play down to $560 to get the max cashout allowed and also cover the withdrawal fees.

Here's where it gets nonsensical. After a few dozen more spins I look down and my balance is suddenly in the 400s. WTF, my balance dropped from 700s to 400s...?! It appears that upon playthrough completion, they automatically dropped my balance to the max cashout value with no notification box, dialog window, nothing notifying that my balance was dropped due to playthrough completion.

As I mentioned, my target was to stop at 560 to account for withdrawal fees, but now that's not possible. I spoke with their support chat that suggested I monitor playthrough better (which I was but don't expect hundreds in my balance to disappear without so much a notification box) and that I'd need to play my balance up to possibly try and hit 560 to do my initial plan.

Am I crazy or it is it lame for them to automatically drop your balance to the coupons max cashout level upon playthrough completion (and with 0 notification)? Other casinos take care of excess balance for max cashout coupons when you withdrawal, voiding winnings over the limit. That seems like a better system to me.

Disappointing because Slotocash has generally been good to play at (other than locking me from their promotions for having minor luck a while back).

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WaroftheGods's picture
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23 September 2018 - 3:34am

Without any kind of notification that is absolutely horse crap, of course they do it so players don't jack up their loyalty points on borrowed credits lol, slotocash is good too, I'm surprised that this has happened to you there.

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23 September 2018 - 10:10am

I've had the same experience at some other RTG run casino. I had the same intention as you, to stop at max allowed withdrawal and when wager was finished, it was automatically dropped to the maximum amount. I was very frustrated too.

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24 September 2018 - 2:18am

Yeah this is a standard RTG thing, not just SlotoCash. People have been complaining about it for years.

What makes it even worse is that if you keep playing after this you are in a no-win situation. You can keep playing and lose your money. But if you keep playing and win more, none of the RTG casinos will pay you. Even though dropping the balance indicates clearly that the bonus is over and you have met all the terms. AT that point it should be cash in your account that you can do what you want with.

We had a guy on here many years ago who was wagering on autoplay after a massive win at a high per spin amount. The balance dropped and before he could stop autoplay it spun again and he won 20 grand or something. And the crooks wouldn't pay him. I got the casino to admit that if he had withdrawn the money then redeposited then played they would have had to pay.

I can see why RTG does it: they are trying to avoid complaints from people who win heaps and can't withdraw it. Fair enough, they have the right intentions. But like you say they should just pop up a message box telling the player what is happening, stop autoplay, and tell them to withdraw. But seeing as they have been doing it this way for the best part of a decade now, it's pretty clear that RTG aren't interested in fixing the problem.

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