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Hello. I recently started playing at slots.lv. Many times the reels will land on the 10 free spins but does not initiate the free spins. I have screenshots of 3 separate times this happened and shared them with their customer service. What should I do?
What game is it? What did the customer service guys say?
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You got scatters and a messaged popped up that you have won X free spins and then it stops? Maybe you can show us the screenshots you have.
He said that my game log doesn't show that I hit the free spins. The game is fast and sexy. After many email exchanges they said they sent it to technical dept
Sorry second screenshot is in error. I started taking screenshots of everything because it happened so often. Many times it freezes when you land on bonuses or scatters but when you log out and log back in it will return to the bonus or scatter.
It just happened again. Only thing customer service says is thank you and it's been forwarded to technical.
I believe that's one of their proprietary games. The same exact thing has happened to me before on another one of their proprietary games, Bulletproof Babes. I would hit a bonus and the game would glitch. I would refresh, nothing... BUT after a few minutes I would refresh the game again and then the bonus would be waiting for me to start. It's weird, like it didn't register for a while, even letting me spin and play from my balance before me refreshing and having the bonus waiting.
Yes that happens frequently but this never would pick back up when I refresh. Their response was that what was showing on my screen wasn't accurate and they sent the screenshots to technical. Haven't heard anything since. I have sent all of them.
Yeah that is definitely one of their in-house proprietary games. Let us know what they say when they get back to you.
Huh, their game is not really good to play.
I would stop playing their proprietary games after this kind of experience.
They should give you some compensation for this problems.
I've started asking for daily feedback on the issue and what was discovered. Haven't heard anything but that they are researching. Never once have I received a bonus or scatter and the reels not reflect accurately, so i don't trust their explanation that my reels and their reels don't match. It's true that you can get the bonus and it freeze but refreshing corrects the problem. I have screen shots of those as well, the difference is that the spin button disappears
This sort of thing can be a hard issue to diagnose and I have seen people complaining about similar things before, from various games and suppliers.
It is because fundamentally what you see on your machine - i.e. spinning reels and symbol placements - is just for show. In reality the casino's server has already decided exactly what you have won or lost the instant after you hit the spin button. So it is possible for a game to be showing you one thing while the logs on the server may show something totally different if there is a bug that causes them to be out of sync. And really there isn't any way for them to see what you saw as they can only see their server logs. So I assume they have to try to recreate the problem in a testing scenario and go from there.
Was this ever resolved?
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