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I feel like I have just read a book written in Greek that was tossed up in the air so that all the pages fell down in a random order and put back together. I have almost no idea what exactly you are trying to say or to prove.
It looks very much like you have a serious gambling problem, and that you have created so many different accounts, re-using usernames along the way, at these casinos that even you don't know which is which. You asked to be self excluded and they complied, but then you asked to re-open one of your accounts. Is that right? What exactly is the problem?
Your interpretation of some of the support responses is in conspiracy theorist territory. Everything appears to you to be a trick or an attempt to fool you, for what purpose I can't possibly speculate.
For the sake of you own health, please stop gambling and seek help. These are some organisations in Canada that may be able to help you:
Responsible Gambling Council
British Columbia Partnership for Responsible Gambling Problem Gambling - ph: 1888-795-6111
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Hello, Jay Le,
You need to summarize your issue for other people to understand.
It is really hard to read and get a grasp of your issue.
sorry, Im gonna re write it.
Its about a withdrawl I tried to make when I first gambling oniine, and tried to withdrawl around 45,000, and was denied, due to false information, which made me exclude myself, knowing I have been scammed. About a year and a half later, I found out about the commissioners and regulators and decided to make a dispute, and this is how it started. Im
Too many documents that are difficult to understand, maybe you can explain simply. Is your account hacked? Just guessing
Nobody wants to sift through 28 screenshots and piece together whatever story you're trying to convey. Summary please?
summary is, Jackpotcity aka belle rock entertainment, are a punch of con artists, that wont allow me to access my account, because they are afraid I will see the chat log, where they gave me false information, Now they have made a fake account, thinking Im going to fall for it. Its a long story, as Im trying to put it together, so you guys can see clearly. Beware of jackpotcity and mga malta, they are in a ponzi scheme. Ill explain soon.
Here is the summary
no my account is not hacked, but they are trying to hide my real account from me, which is the one I had asked for in the begining, which is 'imhandesome', and you can see, that jackpotcity acknowledge this, and wrote my details, since they thought I was actually, coming back to play, but you can see, in the later emails, how they start, writing my other other casino usernames, hoping they would confuse me. And then you'll later notice, they finally decide to provide my jackpotcity account details, which they had made up under the name 'dimsumboy', and if you read it through the end, you will see that one of the staff, accidentally, confirms my real account. and then you can see in the last email, where they tried to cover it up,... Can you guys see it? can anyone of you point it out? the one that can see, will understand what I mean.
If you guys notice, they gave me like 4 different exclusion dates, which they are assuring me in each date, are the actual dates, which is, not only, hilarious, but you can see that they finally decided to stick with march, 09, 2017, which you are probably confused, as I am too. but im thinking they did this because they realized about the new GDPR, and that incase, my data gets pulled up, that it would look legit, since they made another account, and probbaly had to use another players account and information, so that it would look like it was my actual account, by using info thats simillar to mine, since I cant, and havent accessed, my account since. So, basically, they're trying to convince me to believe this fake account they made, is my account, and thats why I think they had to switch it a few times. Just think about it though, and what other reason that it could be, and if you agree, you can see why I thought I had been scammed in the first place, and why they are hiding my info, and such.
I have no comment on the "fake account" scenario. No-one here is any position to be able to know whether that is true or not. It would be a new one though - I've not come across that in the past.
Jackpot City and Belle Rock casinos are not as good as they used to be, but they have been reliably paying people for more than a decade, so they aren't a scam or a clip joint casino.
What I can say for sure is that if you claimed a bonus at any of the Belle Rock casinos from 2016 onwards, the wagering requirements contribution for playing blackjack would have been small, as they have been that way for the best part of the last decade. Currently it sits at 10% on their bonuses, at times it may even have been as low as 2%. So for every $1 you wager, you only clear 10 cents off the wagering requirement, or another way to look at it is the wagering requirement is 10x higher than if you had played games that contribute 100% such as slots.
The casino does this for two reasons: firstly to stop people from gaining an advantage by clearing a bonus on very low house edge games such as blackjack and video poker; and secondly to still allow you to play those games without disqualifying you from your winnings, something a lot of other casinos do.
So if you did deposit and claim a bonus and played blackjack they would have been correct in specifying a large amount of wagering to clear through before you could withdraw. That this angered you or lead to you losing what you had won after going on tilt and betting too much is something I can sympathise with, but it doesn't excuse you. You could have played slots for example or other games that contribute at a higher percentage to clear the wagering quicker, albeit possibly still with a larger expected loss per unit wagered.
If all this comes down to a dispute over wagering requirements then I'm afraid you're almost certainly going to lose, even if you go to the MGA, because you would have had to agree to the wagering terms when you claimed your bonus. And if you didn't read them, it doesn't matter, you are still going to be SOL.
I know the 10% contribute. Its not about the wagering requirements, either. Its the lie they told me, after I was done the wagering requirements. I added up the numbers, and i concluded that I finished the requirements, half way through. I deposited 600 and recieved another 600 in bonus. It was either 600,or 650, no more than 700. I literally played from night till lunch time, lets jusy say 8 hours, even though it was more, and most of the time, I played 2k per hand, so lets just even put it at 5 hours, at 2k per hand. Every minute is id say we get dealt twice, but ill just leave it at 1 per minute, which is 60x2000=120,000 every hour, which means I wagered around 600,000 ATLEAST, so 10% of the 600,000, is 60,000. 700X50 is 35,000. my number is me being nice too. was hoping you would understand, why they are hiding my account though, but anyways, I wasnt here to make a dispute, but to just give a heads up to people that are thinking to play at jackpotcity. Take a look at mga's decision/response...
Dear Mr. Huynh,
Further to the below case, please be informed that we have received information from the representative of Bayton Limited (jackpotcitycasino.com) who have informed the MGA that they had a look at your account for that time period and it seems that you have deposited and received the following:
Based on the above and also your audit report you would have had a total play trough of above 50 000. They also looked at your game play to see what you have played and checked the communication in your account. You was playing games that did not count 100% towards the outstanding play through (audit report received). They have also explained the play through and the bonus system at the time you had the bonus in your account. Regarding the self-exclusion for that period of time, you have contacted them via chat on the 9th March 2017 and advised regarding suicidal reports. They have immediately closed your account and no further transactions or gameplay was made.
Finally following your own admission that you are struggling with controlling your gambling, we would like to advise you to refrain from opening an account with websites that are regulated by the Malta Gaming Authority. If you choose to open accounts with MGA licensed sites we would like to advise you that we will not be able to assist you in retrieving any of the funds that you deposit since we understand that you still have a level of responsibility to maintain.
We therefore trust that the case is closed.
Be honest, do you think he did a good job, the way mga malta, promotes themselves? forget them, look at the info he gave me. My deposit of 1600 and bonus of 1063. Look at jackpotcity terms on bonus,see if you can come up with my number. keep in mind that my deposit is an even number, and my bonus is an odd number, which you should realise, that these numbers dont make cant even add up, Yes, im saying this is false information, since, mga rep 'kris hans', only used evidence with, what,"they informed him", on, which is beyond mind boggling, if nobody can see, how this is wrong, in so many ways, but w.e, if people think im lying or delusional, just dont say I didnt warn you.
Host, do you think a gdrp comissioner, would help me solve this? do you if anyone has ever had a situation as such?
1. So, Kris of MGA received the information about your account and playing at that moment.
But, it is different from your deposit and bonus, so probably it is other person's information?
And MGA do not listen to your claims anymore...
Do I understand you correctly?
2. What do you want to be done with Jackpot City, and MGA ?
Do you want everybody to be informed about their bad wagering requirement and cunning behavior, so that nobody plays in their casino ?
It is quite difficult to understand what you want....
I just wanted to let everyone know, that I was scammed, and I just a request form for my data, which I havent seen since, but ill post it up as soon as I receive it
We will compare the real information and see if it adds up to kris hans information. If it doesnt, do you think I can file a lawsuit?
Yes that is correct
and yea , that is also correct
Re deposits vs bonuses and the odd number, is it possible that you claimed comp points from your wagering at some stage? Did you ask the MGA to give you a copy of the data that the casino gave them?
none bro. Only the bonus was added automatically after I had deposited.. The Mga told me I can request my audit, which I did like 5 times, and mga, till this day, never even replied.
I just recieved my data today. What they sent me, isnt even my jackpotcity account LOL. Both accounts arent even the username 'dimsumboy', which is the account jackpotcity kept insisting, was my account, yet never sent me that account. Its beyond comical. Im trying to find legal advice, on what to do, because, not only are they hiding my account, but they are violating my freedom of rights, frauding me, data breaching. Do you have any advice, as to who can help me with this sort of stuff? thanks
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