caigotthis
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27 March 2018 - 1:33pm

william hill scammed me* caution

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So upon registering, I received some poker bonus tickets. I end up using them and had 1 cent poker ticket left.I won nothing from those tickets. not even a penny. I played slots and hit a jackpot and I tried to withdrawl about 3400. when I asked rep at first, they said I had a poker bonus but since I didn't accumulate anything from them, then I am able to remove it......10 seconds later they told me to log off and log back on, which I did and now "another" rep informs me that I have to wager..Long story short, I ended up losing all the funds and found out they had tricked me..this has happened since aug/2017 and I will show u guys 100% proof, but they still wont resolve it. They haven't even responded to Ibas, because they know I showed ibas the proof. take a look,

ary 7, 2:36 AMu see what i mean
January 7, 2:36 AMPlease refrain from using profanity here on live chat, Vinh.
January 7, 2:36 AMu guys admit it was ur fault
January 7, 2:36 AMwhy r u telling me it was explained to me and now u know
January 7, 2:37 AMu guys know it ws ur fault for lying to me when i tried to cash out
January 7, 2:37 AMso why doesnt ur manager fix this problem? like a real casino?
January 7, 2:38 AMIt was already been discussed to you many times that you failed to cashout your funds.The terms and how you can complete this was explained to you. However you have lost your funds from continuous play.
January 7, 2:38 AMthx for the evidence too...this is gonna be sweet
January 7, 2:38 AMso wat r u apologizing for?
January 7, 2:38 AMwhat was explained to me?
January 7, 2:39 AMFor providing you an incorretcinformation.
January 7, 2:39 AMcan u explain it now to me
January 7, 2:39 AMIncorrect information*
January 7, 2:39 AM
Is there anything else I can assist you with?
January 7, 2:39 AMlol?
January 7, 2:39 AMu jus said i failed to cash out
January 7, 2:39 AMand then u told me u provided false information
January 7, 2:39 AMlol?
January 7, 2:40 AMIt regards to the wagering requirements.
January 7, 2:40 AMso did i fail to cash out or wager or did u guys fail to provide correct information? which one is it?
January 7, 2:40 AMTo fail to cash out however, you have lost your funds from continuous play.
January 7, 2:40 AMyea so kindly please tell me at the time i wanted to cash out why was i told to wager on for which bonus??
January 7, 2:41 AMyea and do u know why i lost my funds from continous play?
January 7, 2:41 AMu do know why right?
January 7, 2:41 AMSorry for that but please note if you have a promotion, read the terms and condition for confusion.
January 7, 2:41 AMlisten, i know terms and rules
January 7, 2:41 AMi tried to make the withdrawl
January 7, 2:42 AMwhy r u guys lying telling me i cant cash out?
January 7, 2:42 AMUpon checking that you don't have enough balance to withdraw.
January 7, 2:42 AMOBVIOUSLY
January 7, 2:42 AMdo u know why?
January 7, 2:42 AMi was lied to so i thought i had to playwhen i didnt
January 7, 2:42 AMbut its clear u can see that i tried to withdrawl on ur record
January 7, 2:43 AMand ur telling me its my fault? r u serious?
January 7, 2:43 AMu guys can make ur lame excuse if i actauly kept playing without trying to WITHDRAWL
January 7, 2:43 AMbut on record you can see that a withdrawl was made yea?
January 7, 2:44 AMSorry for the confusion.
January 7, 2:44 AMso dont use those fairy tale tactics on me
January 7, 2:44 AMYes we can check it in our end.
January 7, 2:44 AMoh u guys will be sorry alrite
January 7, 2:44 AMOkay.

So u can see they have admitted it right? however I, then, spoke to the supervisor and.....

anuary 8, 2:21 AMits funny tho because when i tried to withdrawl, rep told me they can remove the poker ticket since i made nothing from poker, but 2 minutes later one of u supervisors told him to tell me i couldnt? something very funny about that
January 8, 2:21 AMI checked the chats and the email and I can confirm that what Robert discussed was correct.
January 8, 2:21 AMand u know whats even more funny? u guys actualy remove the poker ticket for me when i was down to 65 bucks..why?
January 8, 2:21 AMThis was also explained to you on your previous contacts about your withdrawal attempt.
January 8, 2:22 AMok so explain to me what was lucy talking about when she told me i was given the wrong information?
January 8, 2:22 AMI'll be dealing with the incident with Alyssa to identify how that information was provided.
January 8, 2:23 AMu guys removed the bonus when i had 65 dollars left
January 8, 2:23 AMand i still had my money
January 8, 2:23 AMIn any case, you already lost all your funds with your own decision to continue playing with the funds.
January 8, 2:23 AMobviously thats a lie
January 8, 2:24 AMyea? so because i had a 1 cent poker ticket that i won nothing from, i cant remove it or i lose my winnings correct?
January 8, 2:24 AMis that right?
January 8, 2:24 AMWe've also advised you that should you wish to take this matter further, you can contact our Second Opinion Team at [email protected]
January 8, 2:24 AMur the supervisor, answer the question
January 8, 2:25 AMis it right that i cant remove the ticket or my winnings or gone?
January 8, 2:25 AMyes or no
January 8, 2:26 AMwhats wrong? u dont wanna get into detail?
January 8, 2:28 AMIf you have accepted any of our bonuses, whether it be the Casino side game bonuses or the CGT tickets, you will need to complete a certain amount of wagering before you can withdraw.
January 8, 2:28 AMYou won't be able to get your winnings unless this is complied.
January 8, 2:28 AMyea? ok show me where in ur terms it says that
January 8, 2:28 AMNow, if you wish to remove those active bonuses, you will lose whatever winnings you earned from those.
January 8, 2:28 AMyea yea..please show me in ur terms and ill accept it
January 8, 2:29 AMThe details of our promotions terms can be checked here: hxxp://poker.williamhill.com/bonus/#terms.
January 8, 2:32 AMSince I've not heard back from you, I'll close the chat session. Let us know if you need anything else. Thank you.
January 8, 2:32 AMSupervisor Sheann has disconnected.

Now she is telling me that I was advised correctly? hmm? she sends me the link to the terms and service, without showing me anywhere the rules which applied to my case, and before I can question her, she says something like " No response so i have to disconnect" when she knows I am lookin at the rules. Who plays here, will know if you havent replied, They will say "are we still connected?", This supervisor ran like the roadrunner because she couldnt answer me. neways, She advised me correctly, right? WRONG, I went to support chat and posed as someone else and asked about the rules........

January 13, 11:37 PMi am reading in ur terms and it doesnt specifically mention that?
January 13, 11:38 PM
It's your decision , if you want to remove the bonus Jason.
January 13, 11:38 PM
As long as you didn't touch it , you may remove it.
January 13, 11:38 PMbut if i remove it then my other winnings r gone?
January 13, 11:39 PMyea but i mean i used some of the tickets fo rfun and didnt win in poker
January 13, 11:39 PM
You can remove it as long as you don't have funds in your poker account.
January 13, 11:40 PMdont u think thats silly that i cant remove them? because on the terms it doesnt say " once you accept bonus terms, you are required to wager once u use the tickets, even if u dont accumulate nothing from them"
January 13, 11:40 PM
Because if you do have funds and you started the tickets or bonus , your winnings from the bonus will automatically remove.
January 13, 11:40 PMyea so if i have no funds from the poker but have funds in my sports betting account
January 13, 11:41 PM
Yes, you can remove it.
January 13, 11:41 PMand if i wanna remove it then its alll winnings gone?
January 13, 11:41 PMoo cuz i thought earlier u said that i cant?
January 13, 11:41 PM
Poker and main account is different, so you may remove it.
January 13, 11:41 PM
I'm sorry for the confusion.
January 13, 11:41 PMooo ok but ur sure this is the rules right?
January 13, 11:42 PMbecause i dont wanna get confused
January 13, 11:43 PM
We have different terms and conditions in every promotion.
January 13, 11:44 PMoo ok but as far as the free poker bonus tickets..the one u get from signing up at william hill
January 13, 11:44 PMi can remove them if i used them but never won nething right? and my winnings from slots or sports betting will remain?
January 13, 11:45 PM
Yes, as long as you don't have real money in your poker account.
January 13, 11:45 PMawesome
January 13, 11:46 PMthanks so much for ur help and time marge, i appreciate ....take care

WTF.........u still agree they are an honest casino? so they admitted it and wont solve the problem, Then backtracked and tried to pretend I was advised correctly, And then I caught them again, but guess what? They don't reply....And ill be honest, I have been contacting them and been rude and swore at them, but only after I kept trying to be nice and show them what they are doing is wrong and to try to solve things. Be very careful of these con artists.

download.png

sharpe

auCL-Ed
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27 March 2018 - 11:17pm
#1

A few things:

1. William Hill are already on our blacklist here.
2. There is no separation of the timestamps from the comments which makes your chat log very difficult to read and understand.
3. There are no no name stamps so it is hard to tell who is saying what. i.e. whether it is you speaking or the WH rep.
4. You've obviously cut off the start of the chat session prior to the rep asking you not to swear at them.

With that in mind can you confirm this is what happened:

1. You claimed some kind of poker bonus and lost everything so your balance was zero.
2. Then you started playing in the casino. With what funds? Did you deposit at this point or did you have funds already in another part of your account before you started playing the poker bonus?
3. You won some money on the slots and tried to withdraw.
4. Your withdrawal was denied and they said it was because you had incomplete wagering requirements from the poker bonus.
5. You tried to meet the wagering requirements but lost everything you had won, and they later apologised saying that you need not have done the wagering.

Is that right? If it is, I recommend you go back to IBAS and explain it as clearly and succinctly as I just did instead of dumping chat logs like that which are almost impossible to parse. If IBAS are unwilling to help I'm not sure there is anything more you can do.

Last piece of advice - trying to be a smart-arse to the chat rep is never a good way to get what you want, irrespective of whether you are right or wrong. You're not in a position of power and it almost always ends badly.

2 sharpe, Eljuno

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caigotthis
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27 March 2018 - 11:59pm
#2

yea ur right and yea about the rude part I was just furious the way they tried to handle my situation by lying straight to my face. and yea I am waiting for ibas as we speak. They are jus waiting for williamhills side of the story, but its been about a week and WH hasnt replied.

auCL-Ed
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28 March 2018 - 1:24am
#3

Hang in there, under UKGC regulations they are bound to reply if they have specified IBAS as their nominated dispute resolution provider.

coolsongss

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caigotthis
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28 March 2018 - 1:26am
#4

oo ok awesome. thanks for ur reply. I appreciate it.

usbarbadosslim93
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28 March 2018 - 12:01pm
#5
CL-Ed wrote:

Last piece of advice - trying to be a smart-arse to the chat rep is never a good way to get what you want, irrespective of whether you are right or wrong. You're not in a position of power and it almost always ends badly.

This. A thousand times this. I try to explain this to anyone who'll listen, but nobody ever does. Even my wife, who is quick to get mad won't listen to me on this. And she's always surprised why I tend to get better results when dealing with support teams.

sharpe

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28 March 2018 - 3:52pm
#6
barbadosslim93 wrote:

This. A thousand times this. I try to explain this to anyone who'll listen, but nobody ever does. Even my wife, who is quick to get mad won't listen to me on this. And she's always surprised why I tend to get better results when dealing with support teams.

Yeah, quite good advice guys and it's pretty logical too...but I could imagine it's quite tough for the biggest part of the players to follow it when they're furious.
Don't swear them...at least until you're money have been safely withdrawn in to the bank Wink

Otherwise I'm shocked that so famous brand in the gambling world could dealing in such a way.

caigotthis
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29 March 2018 - 2:05am
#7

Easier said then done. my case was since beginning of september. Imagine how many months I kept my cool until Jan, when I started realizing I was dealing with con artists, who are fabricating the events right before my eyes? U think, I just, out of nowhere, went ape shit on them? your advice is for anyone with common sense, because being nice instead of being rude is always better in any case.

sharpe

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29 March 2018 - 12:13pm
#8
CL-Ed wrote:

Hang in there, under UKGC regulations they are bound to reply if they have specified IBAS as their nominated dispute resolution provider.

Oh, it is a good measure for players.

I was about to play in William Hill before, but eventually chose Betfair and Betfred, luckily.

Good luck on your case.

bgsharpe
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29 March 2018 - 1:11pm
#9
igotthis wrote:

Easier said then done. my case was since beginning of september. Imagine how many months I kept my cool until Jan, when I started realizing I was dealing with con artists, who are fabricating the events right before my eyes? U think, I just, out of nowhere, went ape shit on them? your advice is for anyone with common sense, because being nice instead of being rude is always better in any case.

Yeah you're right man, didn't know the whole saga lasted for months, I think anyone in your place will loose their cool in the end, good luck and hopefully it would end up good for you.

caigotthis
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29 March 2018 - 5:47pm
#10

sorry that reply was for barbadosslim93

idEljuno
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31 March 2018 - 8:08am
#11

Do not really understand how you are experiencing, and hopefully you can find a good deal considering williamhill is a site we should be aware of

caigotthis
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31 March 2018 - 4:23pm
#12

thanks Smile

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30 April 2018 - 2:40pm
#13

still havent got the decision but thx bro

usReckless Bets
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1 May 2018 - 11:16am
#14

Did you register multiple accounts here just to complain about this blacklisted casino?

cajay le
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30 May 2018 - 8:22pm
#15

Yes. and another casino. I have just recieved my data, which they had to give me for the new GDRP

cajay le
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30 May 2018 - 8:41pm
#16

Yes. and another casino. I have just recieved my data, which they had to give me for the new GDRP

Moral of the story. Do not play at william hill=LIARS

willihfraud.png
cajay le
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30 May 2018 - 8:53pm
#17

I made multiple accounts, because sometimes I forget my pw.

usReckless Bets
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30 May 2018 - 11:57pm
#18

Well then you probably made multiple accounts at casino sites, which is definitely prohibited. Seriously, move on...

cajay le
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31 May 2018 - 12:28am
#19

If I actualy tried to use those multiple accounts, for fraud purposes or any illegal purpose for gain, then yea definately, however, I have never attempted in doing such, so YOU move on, seriously.

I'll give you an example, There could be a site that I alwais play at, because of certain games, and one day I might have forgotten the password, so ill just make another account, only to play the games and not try to use it for the purpose of illegal matters. will this affect the casino in any sort of way? I dont think so. You are probably WH staff, as to why you made a nuisance comment

usReckless Bets
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31 May 2018 - 12:34am
#20

There's no excuse, other than to abuse deposit bonuses or other exploits, to create multiple accounts on an online casino. If you forgot your password, you click the "forgot your password" link and reset it, or reach out to customer service.

Having more than 1 account is specifically prohibited in every casino's terms of service I've ever seen.

krcoolsongss
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1 June 2018 - 10:56am
#21

Hey Jay Le,

You can not justify your multiple accounts. If it is your habit to make another account with forgotten password, you should not do that anymore. Casinos provide the methods for players who forgot the password, but they never allow multiple accounts for various reasons.

You can never be an exception from casino policy.

cajay le
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3 June 2018 - 8:33pm
#22

sorry heres a clear pic

caught.png
cajay le
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4 June 2018 - 2:34am
#23

Each dispute is different, but typically where it is alleged that a customer has opened more than one account, we will ask the operator to supply whatever evidence that they have of this and ask them to explain how they believe that the particular account or alleged account holder has benefitted from their actions. We recognise that sometimes a customer may open a duplicate account by accident or may receive no benefit or gain any advantage from doing so.

from IBAS itself. I understand we can only have 1 account, but my point was I did not benefit or attempt to benefit in any way by making multiple accounts.