usJennaRose
Low RollerLow Roller
JennaRose's picture
Joined: 16 Feb 2018
Posts: 28
Thanks given: 58
Thanks received: 31
16 February 2018 - 1:14pm

Sun Palace Casino

27 replies • Last post

Hi all, I won a jackpot at Sun Palace and it's been over 2 months that they didn't send out payment. I have used live chat who told me to contact their Financial Department who told me they are having a delay and will e-mail me when they process the payment.

So far no payments. Is this normal?

Thanks!

Almeyda

auCL-Ed
StaffStaff
CL-Ed's picture
Location: Sydney
Joined: 7 Sep 2007
Posts: 8178
Thanks given: 4348
Thanks received: 3650
18 February 2018 - 11:31pm
#1

Hi JennaRose, these guys have had persistent payment delays for the past year or two now I believe. They will come through and pay you but you're going to have to wait it out I am afraid. Just make sure you do not reverse your withdrawal and play with the money.

Almeyda

Always play it safe! Consult our list of rogue casinos and warnings before depositing at a new casino.
Post in our forums to earn CLchips which can be used to buy real prizes in our CLchips shop.

usJennaRose
Low RollerLow Roller
JennaRose's picture
Joined: 16 Feb 2018
Posts: 28
Thanks given: 58
Thanks received: 31
19 February 2018 - 12:54pm
#2

Thanks CL-Ed for your reply. I don't mind waiting as long as they will pay me. Thanks for making me feel better! Smile

idAlmeyda
Bronze PlayerBronze Player
Almeyda's picture
Location: Indonesia
Joined: 8 Jan 2018
Posts: 274
Thanks given: 133
Thanks received: 149
19 February 2018 - 3:35pm
#3
CL-Ed wrote:

Hi JennaRose, these guys have had persistent payment delays for the past year or two now I believe. They will come through and pay you but you're going to have to wait it out I am afraid. Just make sure you do not reverse your withdrawal and play with the money.

Hi CL-Ed ,how long do they need for a withdrawal? are they responsible enough when we wait for them?

auCL-Ed
StaffStaff
CL-Ed's picture
Location: Sydney
Joined: 7 Sep 2007
Posts: 8178
Thanks given: 4348
Thanks received: 3650
21 February 2018 - 1:09am
#4

We've had several reports of people waiting a couple of months to get paid. We have added a warning to all the review pages for their casinos and really I think you're better off not playing there at all until they fix their issues. That said, they have operated for more than a decade and have consistently paid people all that time. JennaRose I have sent you a private message - get back to me there and I'll pass your details on to their management and we'll see if they can speed things up for you.

Almeyda

Always play it safe! Consult our list of rogue casinos and warnings before depositing at a new casino.
Post in our forums to earn CLchips which can be used to buy real prizes in our CLchips shop.

idAlmeyda
Bronze PlayerBronze Player
Almeyda's picture
Location: Indonesia
Joined: 8 Jan 2018
Posts: 274
Thanks given: 133
Thanks received: 149
21 February 2018 - 3:17pm
#5
CL-Ed wrote:

We've had several reports of people waiting a couple of months to get paid. We have added a warning to all the review pages for their casinos and really I think you're better off not playing there at all until they fix their issues. That said, they have operated for more than a decade and have consistently paid people all that time.

thanks cl-ed for the information, does it indicate that they belong to the category of rogue casinos, because lately I just pay attention to them and had time to think will try even further, but after reading this thread I will think again about it. .

krcoolsongss
Jackpot ChaserJackpot Chaser
coolsongss's picture
Joined: 2 Dec 2014
Posts: 2179
Thanks given: 1491
Thanks received: 1054
23 February 2018 - 6:03am
#6

Hi, JennaRose,

I played in Vegas Casino Online which is owned by the same pepople.

It usually took 4~7 months for me. So, I gave up playing there even though I was winning quite good.

You also need to finish account verification firstly, then it will take that long to process the payment.

JennaRose

krcoolsongss
Jackpot ChaserJackpot Chaser
coolsongss's picture
Joined: 2 Dec 2014
Posts: 2179
Thanks given: 1491
Thanks received: 1054
23 February 2018 - 6:07am
#7
Almeyda wrote:

Hi CL-Ed ,how long do they need for a withdrawal? are they responsible enough when we wait for them?

Hi, Almeyda,

They used to pay all in a very long interval. But, it really took long and was very exhausting emotionally.

So, their casinos are not recommendable at all.

There are 5 casinos owned by the company - Sun Palace, Vegas Casino Online, Las Vegas USA, Old Havana, SlotsPlus.

Be careful Smile

2 Almeyda, JennaRose

idAlmeyda
Bronze PlayerBronze Player
Almeyda's picture
Location: Indonesia
Joined: 8 Jan 2018
Posts: 274
Thanks given: 133
Thanks received: 149
23 February 2018 - 3:01pm
#8
coolsongss wrote:

Hi, JennaRose,

I played in Vegas Casino Online which is owned by the same pepople.

It usually took 4~7 months for me. .

oopps ,, that is a very unreasonable time, for me the withdrawal process that spent less than a week was enough to make me cancellation withdrawal, let alone time spent about 4-7 months, it is out of my reach, I think they are less qualified to be called "worthy" online casinos, because the speed of payment process is an important requirement for them, thanks coolsongss for your important news,

usJennaRose
Low RollerLow Roller
JennaRose's picture
Joined: 16 Feb 2018
Posts: 28
Thanks given: 58
Thanks received: 31
23 February 2018 - 3:07pm
#9

Hi coolsongss,

Wow, 4 to 7 months is a long, long time. This is the second time I won and the first time (which was less money compared to a couple of months ago) and I received a check from Sun Palace within a month. Yes, I am verified but thanks for bringing that up since new people may not know about getting verified.

Don't think I will play at Sun Palace anymore or any of the casino's owned by the same people.

Almeyda

krcoolsongss
Jackpot ChaserJackpot Chaser
coolsongss's picture
Joined: 2 Dec 2014
Posts: 2179
Thanks given: 1491
Thanks received: 1054
23 February 2018 - 3:18pm
#10

Oh, Almeyda and JennaRose,

It took 4~7 weeks, sorry Joking

And JennaRose, it is good to hear that your withdrawal arrived withing a month Smile

Almeyda

usJennaRose
Low RollerLow Roller
JennaRose's picture
Joined: 16 Feb 2018
Posts: 28
Thanks given: 58
Thanks received: 31
23 February 2018 - 3:37pm
#11

Hi coolsongss,

Oh, 4 to 7 weeks, that's okay! The withdrawal that arrived in a month from Sun Palace is when I won the first time. I won again (been lucky there) and that was over 2 months ago that I'm still waiting for my withdrawal to arrive. So I continue to wait. When I hear something I will let everyone know.

It's too bad because I really enjoyed playing at Sun Palace.... oh well Erm

coolsongss

idAlmeyda
Bronze PlayerBronze Player
Almeyda's picture
Location: Indonesia
Joined: 8 Jan 2018
Posts: 274
Thanks given: 133
Thanks received: 149
23 February 2018 - 4:31pm
#12
JennaRose wrote:

Hi coolsongss,

Oh, 4 to 7 weeks, that's okay! The withdrawal that arrived in a month from Sun Palace is when I won the first time. I won again (been lucky there) and that was over 2 months ago that I'm still waiting for my withdrawal to arrive. So I continue to wait. When I hear something I will let everyone know.

It's too bad because I really enjoyed playing at Sun Palace.... oh well Erm

hi jennarose, have you got new information from sun palaces,? hopefully you immediately receive your money win in the near future, do you have trouble playing there? and whether the account verification process also takes a long time

auCL-Ed
StaffStaff
CL-Ed's picture
Location: Sydney
Joined: 7 Sep 2007
Posts: 8178
Thanks given: 4348
Thanks received: 3650
26 February 2018 - 1:07am
#13

I got in touch with the casino and they say they will be paying JennaRose this week. We're keeping an eye on them as while they have been good in the past, this "temporary slow payments" thing has been going on for well over a year now and appears to be the new normal.

3 coolsongss, Almeyda, JennaRose

Always play it safe! Consult our list of rogue casinos and warnings before depositing at a new casino.
Post in our forums to earn CLchips which can be used to buy real prizes in our CLchips shop.

usJennaRose
Low RollerLow Roller
JennaRose's picture
Joined: 16 Feb 2018
Posts: 28
Thanks given: 58
Thanks received: 31
26 February 2018 - 1:06pm
#14

That is certainly good news and I will keep everyone updated to what happens.

Almeyda

krcoolsongss
Jackpot ChaserJackpot Chaser
coolsongss's picture
Joined: 2 Dec 2014
Posts: 2179
Thanks given: 1491
Thanks received: 1054
26 February 2018 - 5:18pm
#15

I guess that JennaRose's Jackpot is a local Jackpot, correct ? Smile

And there is another thread (written by toohyped) of Progressive Jackpot win from Las Vegas USA Casino which is owned by the same people.

I really wonder how these two Jackpot cases will be resolved!!!

usJennaRose
Low RollerLow Roller
JennaRose's picture
Joined: 16 Feb 2018
Posts: 28
Thanks given: 58
Thanks received: 31
3 March 2018 - 7:02pm
#16

Hi all, just an update. I still have not received any payment From Sun Palace but if and when I do I will let everyone know.

2 CL-Ed, coolsongss

usJennaRose
Low RollerLow Roller
JennaRose's picture
Joined: 16 Feb 2018
Posts: 28
Thanks given: 58
Thanks received: 31
13 March 2018 - 11:02am
#17

Hello and Good Morning everyone! I received an e-mail from Sun Palace this morning that they mailed me a check so I am very happy Money

I just hope where I live that we do not get too much snow so Fed Ex will be able to deliver this check.

When I receive the check I will post another update.

Jenna

2 CL-Ed, coolsongss

krcoolsongss
Jackpot ChaserJackpot Chaser
coolsongss's picture
Joined: 2 Dec 2014
Posts: 2179
Thanks given: 1491
Thanks received: 1054
13 March 2018 - 3:52pm
#18

Oh, good news. I hope that it would arrive to you soon Smile

JennaRose

auCL-Ed
StaffStaff
CL-Ed's picture
Location: Sydney
Joined: 7 Sep 2007
Posts: 8178
Thanks given: 4348
Thanks received: 3650
14 March 2018 - 4:31am
#19

Yeah so obviously their "next week" claim made 2 weeks ago didn't pan out but they did email us again and said that it would be coming this week. Glad to hear they have finally come through for you JennaRose.

JennaRose

Always play it safe! Consult our list of rogue casinos and warnings before depositing at a new casino.
Post in our forums to earn CLchips which can be used to buy real prizes in our CLchips shop.

usJennaRose
Low RollerLow Roller
JennaRose's picture
Joined: 16 Feb 2018
Posts: 28
Thanks given: 58
Thanks received: 31
14 March 2018 - 4:07pm
#20

Thanks! They gave me a tracking number from FedEx and it's on the way. We are getting a lot of snow (I live in the mountains) so I don't if FedEx will be able to deliver it today. I'm just so relieved and happy that they are coming through! Happy Dance!!

2 CL-Ed, coolsongss

usJennaRose
Low RollerLow Roller
JennaRose's picture
Joined: 16 Feb 2018
Posts: 28
Thanks given: 58
Thanks received: 31
15 March 2018 - 1:10pm
#21

FedEx arrived late yesterday in the snow and I signed for the check. It wasn't the full amount as they told me they had to break up the payments in 2. I received the larger amount and maybe I will receive the smaller amount later on . I will e-mail them today. In any case I am very happy!

2 CL-Ed, coolsongss

krcoolsongss
Jackpot ChaserJackpot Chaser
coolsongss's picture
Joined: 2 Dec 2014
Posts: 2179
Thanks given: 1491
Thanks received: 1054
15 March 2018 - 2:59pm
#22

It is good to hear that you have received it. And FedEx is also surprising to get to you through the snow.
I hope that they would pay you the second one soon, too.

JennaRose

usJennaRose
Low RollerLow Roller
JennaRose's picture
Joined: 16 Feb 2018
Posts: 28
Thanks given: 58
Thanks received: 31
30 March 2018 - 4:10pm
#23

More good news! I received the second payout via FedEx yesterday so Sun Palace came through.

Of all the casino's I play, Sun Palace was always my favorite but after this experience I'm not sure if I want to deposit there anymore. When I played there I was playing for entertainment reasons. Thus, if I look at it that way I guess I should continue playing there. Any thoughts?

coolsongss

krcoolsongss
Jackpot ChaserJackpot Chaser
coolsongss's picture
Joined: 2 Dec 2014
Posts: 2179
Thanks given: 1491
Thanks received: 1054
31 March 2018 - 7:12am
#24

It is great that you got your wins !!! Smile

How long did it take, 14 to 15 weeks ??

auCL-Ed
StaffStaff
CL-Ed's picture
Location: Sydney
Joined: 7 Sep 2007
Posts: 8178
Thanks given: 4348
Thanks received: 3650
2 April 2018 - 12:16am
#25

It's great that they paid you in the end, but that sort of payment delay is not good enough. Plenty of other casinos have the exact same games but will pay you far quicker. Take a look at Casino Extreme or Casino Max for example.

JennaRose

Always play it safe! Consult our list of rogue casinos and warnings before depositing at a new casino.
Post in our forums to earn CLchips which can be used to buy real prizes in our CLchips shop.

usJennaRose
Low RollerLow Roller
JennaRose's picture
Joined: 16 Feb 2018
Posts: 28
Thanks given: 58
Thanks received: 31
28 April 2018 - 1:26pm
#26

Hi everyone, been a while since I posted. Personal things going on plus I had computer problems.

Coolsongs, it took over 12 weeks (over 3 months) before I got paid. Thanks Ed for the recommendations!

Jenna

frBoogyMan
FreerollerFreeroller
Joined: 16 May 2018
Posts: 5
Thanks given: 2
Thanks received: 2
17 May 2018 - 12:39pm
#27

When I first registered there I tried to claim a free chip with a coupon code and it would not accept it so I did not entertain the casino any further, they keep a fairly low profile from what I could gather in search of their honesty and trustworthiness I am pretty glad that I have not wasted any more energy in playing with them

Post new comment

Have something to say? Agree or disagree? Tell us what you think!

Login using your social network account
Or log in with a Casino Listings account

Login or register to post comments

Registering for an account takes less than a minute and you will be brought right back here to comment afterwards.