usrobertcomo
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30 March 2017 - 7:11am

Slots.lv, Bovada sister site, refusing to pay for bogus reasons.

5 replies • Last post

On march 10th, I opened a slots.lv account. I used one of their bitcoin welcome bonuses, I dont remember exactly which one. I believe the bonus allows up to 8 attempts. I dont remember how many attempts I made, but on the 3rd or 4th try I can super hot and ran my account upwards of 32k. Upon satisfying the playthrough requirements I immediately attempted a maximum withdrawal of $9500. Their software prompted me that I would be receiving $2500 every 3 days until the total of $9500 was withdrawn. March 13th, I received my first $2500, and march 16th I received my second $2500. However, then 10 days passed and I still had not yet received my 3rd installment of withdrawal. Meanwhile, I continued to play almost every day, without using any bonuses or anything like that. Finally, yesterday, I receive an email saying that "I" cancelled my withdraw and I was unable to log into my account.

So I called into customer service and was told I needed to speak with their security team. I then found myself on the line with a man named, Diego, who seemed respectable and reasonable at first. He started asking me all kinds of questions that seemed very bizarre to me. For example he asked me how much I was betting per hand. I told him I was betting between $50-$500 (max bet). He then told me it was very bizarre that I had such a wide betting spread. Are you serious!? How weird is this!? I felt like I was being accused of something, but I didnt know what. He then tells me verbatim "Isnt it also bizarre that you would bet $500 without that much money in your account... Do you think thats good bankroll management?" Once again, I have no idea what is going on here... what do these questions and weird accusations have to do with anything? How does this Diego have any idea what my "bankroll is"? And how is this any of their business? When I demand to know why Im being asked these questions, he says because Im violating their terms of service by abusing their bonus. I asked him what he means by this and he tells me that the bonuses are for recreational players and that I have a "winning betting strategy." I didnt realize there were winning betting strategies in online black jack .... Could this get any stranger? At this point I am completely flabbergasted by what Im hearing and almost think Im being pranked by this company. He then asks me if I know anyone else with a slots.lv account. I tell him yes, my mother does, and she also had her account locked. He then tells me that I am violating a second term of service by multi accounting. I ask him how exactly I broke this term and he responds "I dont have to tell you." I know that they havent linked IP addresses because I have never logged onto my mothers account, ever, and she has never logged onto mine, ever. Let me make that clear, we have never logged into each others accounts from the same house hold. I live in downtown los angeles and my mother lives in Lake Elsinore. I demand to know what evidence he has of my multi accounting and he assures me he has evidence, but he wont tell me what it is. The only possible way they could associate my account with my mothers is by noticing that the bitcoin she used to deposit was once on my computer. I sent her bitcoin, to her own wallet, which she used to deposit. Is this against the rules? He attempts to conclude the phone call by asking me if I have any questions, so I once again inquire about this so called evidence that I am multi accounting ... he responds verbatim "Ill have the evidence by the time Im done investigating you." I thought I might have to worry about this kind of stuff from your local bookie, not from a huge reputable company like Bovada. I cant believe this is happening ..

usrobertcomo
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30 March 2017 - 7:39am
#1

I also forgot to mention they also froze my Ignition account, which I only play poker on, have been playing for months, paid thousands in rake, and has nothing to do with these bogus accusations of multi accounting and bonus abuse from slots.lv!!

auCL-Ed
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30 March 2017 - 11:29pm
#2

Hey Robert,it sounds like they have you pegged as what casinos call a "bonus abuser". The reason he's asking about bet size spread is that it can be the mathematically best strategy to start betting huge after you claim a bonus then reduce the stakes drastically to complete the wagering requirements if you have a big win with the early big bets. i.e. win big or bust.

"Bonus abuser" is in reality a BS term invented by casinos to describe smart players who know how to win with bonuses. The real crux of the matter is whether they have an explicit term in their T&Cs that states the exact betting limits that you are allowed to make when playing the bonus. And I can't find one.

I've sent you a private message about this. Please get back to me and I'll look into it and contact their management on your behalf. Yours is the second report we have of something like this in the last week so there is definitely something going on.

Edit: OK it appears the other person complaining was your mother so in reality its one and the same case.

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krcoolsongss
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1 April 2017 - 4:27pm
#3

The bonus is for recreational players...
This explanation is very strange.

Who plays for a recreation?... Everyone plays for money...

I also want to see your issue to be resolved.

usMistee234
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1 April 2017 - 5:06pm
#4

You throw some crazy bets out there sometimes when ya gamble. Doesn't seem far fetched to me. I wish they would regulate online gambling in the U.S. so online gamblers don't have to deal with this crap.

lvblck
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1 April 2017 - 8:00pm
#5

That's a really upsetting story. I hope that it will get solved as for me it doesn't seem that you've done something wrong.