Is Tangiers Casino legit?

tangierscasinorep, nice of you to show up and attempt some damage control the best part of a year later. Please spare us the promotional BS about how much experience you have and how wonderful your casino is. "17 years experience" means nothing when there is no context for where this mysterious management team worked and how they treated their customers. Sheesh you could have 17 people who have worked 1 year each.

The posts from dissatisfied players above tell us all we need to know about your casino.

tangierscasinorep wrote:

Hello Macca2312,

Please note that we tried to identify your account and found that your account did not pass our standard security risk filters.

We also found that upon closing your account, all your deposits have also been refunded and should have already reached you.

Far from being a reasonable course of action, this is in fact rogue casino double speak used when they don't want to pay a winner but are afraid the player might file a chargeback. This is because chargebacks prompt an investigation by credit card companies and can jeopardise their ability to accept deposits from other players if they have their merchant account shut down. So they refund the player's deposits first leaving the player with no reason to charge back.

The warning stands people: stay far away from Tangiers Casino.

coolsongss wrote:

No way, I would never be able to stay calm in this situation, hahaha 🙂

But, it seems that they are paying out anyway.
So, I just wish him the full payment without reversing and losing a dime.

Hello,

We can assure you that the payout process will run smoothly as long as the documentation is provided and the rules in the Terms and Conditions are followed. There are 2 main rules to comply with when it comes to withdrawals: having the documentation on file and meeting the wagering requirements, and they are detailed to a great extent in our Terms and Conditions, on the Banking Page and on the Bonus Rules page.

For the weekly withdrawal limit that gets applied to customers’ accounts, please note that in order to make sure all our members are happy, we have now increased the withdrawal amount for week.

Please refer to Section 2.4.2.1 of our Terms and Conditions which states that players will be able to withdraw their winnings at a sum of $4000 or the equivalent in the account currency per week. The remaining amount will be placed back in the player's account until such time that they are eligible for a further withdrawal.

Have a great day and please let us know on chat if you need anything, at any time.

Kind regards,
The Tangiers Casino Team

Newyboydownunder wrote:

Thanks, fingers crossed that my nagging actually works eventually... technically I have only won like $120, the rest is my deposits.

I can't believe people have the hid to actually do this to people, it makes me sick that scum out there would steal like this...

Hello,

We have reviewed your account and found that after you have provided all documents and information to our Accounting team, the withdrawal has been approved.

Please keep in mind that while you have met the wagering, updated the documents (mentioned on the Banking page) and provided Accounting with the information regarding your preferred payment method, you are good to go and your withdrawal request will be reviewed within 72 hours.

Not only that, but as you have found yourself, the funds will always reach you as soon as possible, according to the withdrawal method. The fastest way will always be via online wallets, Neteller in your case, in which case the winnings will get to you in up to 24 hours.

Hope you reconsider and give our games another try,
The Tangiers Casino Team

Thanks for your information staff, as the player we must searching more information in casinos. Thank a lot, if we are not get this information may be we can make some stupid choice in deposit to fake casinos. Okay Tangier is fake casino, we are must be run away hehe..

Hi AshleyMJ,what it says CL-Ed is true,better to lose at casino legit than they steal your money,run for away

Zaelany Zael wrote:

Thanks for your information staff, as the player we must searching more information in casinos. Thank a lot, if we are not get this information may be we can make some stupid choice in deposit to fake casinos. Okay Tangier is fake casino, we are must be run away hehe..

Hello,

While we take all feedback very seriously, we must stress on the fact that there would be no reason for us to employ any other course of action that should stray from honesty, as we are ultimately trying to perfect the online gaming experience.

We would like to take this opportunity to kindly ask you to give the games a try for yourself. We have a more than generous welcome package that you can try and we are sure that you will find our games selection to be the perfect one for your gaming needs.

Kind regards,
The Tangiers Casino Team

Endro Nawawi wrote:

Hi AshleyMJ,what it says CL-Ed is true,better to lose at casino legit than they steal your money,run for away

Hello,

We can assure you that should you try our site and service level, you will experience for yourself that we would do anything for our members to have a positive, entertaining experience on our site, as well as we will assist them at any given time.

Let us know on chat or via email and we will make sure that your needs are tended to right away.

Best Regards,
The Tangiers Casino Team

Never had any issue with these guys. I deposited with bit coin and managed to cash out with bit coin. Had the money in an hour since they sent it. at first it took a while until I understood all that I have to sendf, documents and everything, but they have it on the site and you can also ask on support chat.
btw, is thier cashout 4k per week no matter if you are beginer or not?

jocher wrote:

Never had any issue with these guys. I deposited with bit coin and managed to cash out with bit coin. Had the money in an hour since they sent it. at first it took a while until I understood all that I have to sendf, documents and everything, but they have it on the site and you can also ask on support chat.
btw, is thier cashout 4k per week no matter if you are beginer or not?

Hello,

Please note that as per our Terms and Conditions you can cash out your winnings at a sum of $4000 or the equivalent in your account currency per week. The remaining amount will be placed back to your account until you are eligible for a further withdrawal.

Best Regards,
The Tangiers Casino Team

Hello, what documents do you requireb for a depositing player who uses Neteller and Skrill ?

coolsongss wrote:

Hello, what documents do you requireb for a depositing player who uses Neteller and Skrill ?

Hello,

Should you deposit with only online wallets, all you need to send to security [@] tangierscasino.com typed together is the Picture ID, along with an Utility Bill that is not older than 3 months and that is in your name and on the address that you have on your account. After that, depending on the withdrawal method that you choose, you will also need to provide accounting [@] tangierscasino.com [typed together] with the payment information.

We will always make sure that the payout process will run smoothly and whatever information you need, at any time, we rest at your full disposal on chat.

Best Regards,
The Tangiers Casino Team

I had a really nice and helpful customer service person called Jordan help me get all of my paperwork verified, which was awesome, It would be nice if security let you know what missing details are still required instead of ignoring you.
Anyways now that the verification has been sorted I can't withdraw money as it's telling me that my account still needs to be verified, go figure!!!

Yep 24 hours later account still needs to be verified apparently despite being verified. Tangiers also says your account will be verified within 24 hours, this is clearly misleading information.

Hi, amethystababe, this casino rep come here and post the replies, at least until then.

What you are going through is unusually longer than normal, as I think.

As you probably experienced, good casinos finishes account verification in one or two business day.
And good ones respond to players in a prompt and clear manner, especially in this kind of issues.

So, let's wait and see.

amethystbabe wrote:

Yep 24 hours later account still needs to be verified apparently despite being verified. Tangiers also says your account will be verified within 24 hours, this is clearly misleading information.

Hello,

Please note that the documents that you have sent have been approved and you will also be emailed with the full banking information in case you want to cash out via Bank Wire.
Please send the information to [email protected] and place your payout request.

Should you have any other questions or concerns, please let us know.

Best Regards,
The Tangiers Casino Team

Thanks coolsongss x

I took advantage of a no depoit registration bonus here a little while back, the feeling i got there was kind of sketchy so i never deposited.

Hi, amethystbabe, did you get your full withdrawal via the method you selected ?

coolsongss wrote:

Hi, amethystbabe, did you get your full withdrawal via the method you selected ?

No the money is back in my gaming account again, probably my fault as I forgot to give bsb number. But as per normal Tangiers do things without giving you a reason. It is very frustrating. I honestly don't think that I will play again on Tangiers ... it's too stressful and the customer service isn't the best.
thanks for asking tho coolsongss and Happy 2018

amethystbabe wrote:

No the money is back in my gaming account again, probably my fault as I forgot to give bsb number. But as per normal Tangiers do things without giving you a reason. It is very frustrating. I honestly don't think that I will play again on Tangiers ... it's too stressful and the customer service isn't the best.
thanks for asking tho coolsongss and Happy 2018

Happy New Year 2018, firstly 😀

Hmmm, I don't know exactly whether BSB (Bank-State-Branch) number is necessary in and out Australia...

But, as I know, your name, account number, SWIFT are the necessary information for international money transfer...

Do not play down your money back in your account!
That is what these guys want you to do.

And just relax and wait for what this casino rep would tell you about it.

amethystbabe wrote:

No the money is back in my gaming account again, probably my fault as I forgot to give bsb number. But as per normal Tangiers do things without giving you a reason. It is very frustrating. I honestly don't think that I will play again on Tangiers ... it's too stressful and the customer service isn't the best.
thanks for asking tho coolsongss and Happy 2018

Hello,

Please note that we have previously emailed you with all the information that you need to provide the accounting team with and you have been re-emailed today as well. Just to be on the safe side, we will also list the missing information here:

Bank address;
Bank city;
Bank state;
Bank Country;
Swift Code;

Please make sure to answer our accounting team's email and we will make sure to have the payout request reviewed again as soon as possible.

Should you have any other questions or concerns, please let us know.

Best Regards,
The Tangiers Casino Team

WaroftheGods wrote:

I took advantage of a no depoit registration bonus here a little while back, the feeling i got there was kind of sketchy so i never deposited.

Hello,

Thank you for giving the games a chance and we do hope you had fun!

Any feedback from any of our customers is appreciated and will be taken into consideration as we always aim to improve our members' experience on our site.

Should there be anything that we can do for you to help you have an enjoyable time while playing our games, please let us know and we will look into it right away.

Best Regards,
The Tangiers Casino Team

Hi there, thanks for answering my question. All of this information was put into the payout form however I sent the information to accounts as well.
The swift codes address is different to the address where my account is. But the bank tells me that they only have one swift code so I hope this isn't a problem.
Thanks,
AmethystBabe

coolsongss wrote:

Happy New Year 2018, firstly 😀

Hmmm, I don't know exactly whether BSB (Bank-State-Branch) number is necessary in and out Australia...

But, as I know, your name, account number, SWIFT are the necessary information for international money transfer...

Do not play down your money back in your account!
That is what these guys want you to do.

And just relax and wait for what this casino rep would tell you about it.

They have all of this information Coolsongss but I'm not going to hold my breath for the payout, I don't think that it's going to happen. I have a better chance of winning Lotto! lol

amethystbabe wrote:

Hi there, thanks for answering my question. All of this information was put into the payout form however I sent the information to accounts as well.
The swift codes address is different to the address where my account is. But the bank tells me that they only have one swift code so I hope this isn't a problem.
Thanks,
AmethystBabe

Hello,

We are happy to let you know that your withdrawal has been approved.

We hope you will enjoy your winnings and that we will see you back online soon!

Best Regards,
The Tangiers Casino Team

tangierscasinorep wrote:

Hello,

We are happy to let you know that your withdrawal has been approved.

We hope you will enjoy your winnings and that we will see you back online soon!

Best Regards,
The Tangiers Casino Team

Hello,

What do you mean by "approved" ?
Did you send her the withdrawal, or is it being held in the casino ?

coolsongss wrote:

Hello,

What do you mean by "approved" ?
Did you send her the withdrawal, or is it being held in the casino ?

CoolSongss I think that they mean that the transaction has been approved and it will be deposited into my bank account at some stage. I haven't received it as yet, I'll keep you posted.

amethystbabe wrote:

CoolSongss I think that they mean that the transaction has been approved and it will be deposited into my bank account at some stage. I haven't received it as yet, I'll keep you posted.

Hello,

Yes, the withdrawal request has been approved, meaning the funds were sent to you via the selected withdrawal method, Bank Wire. This means that the funds should reach your account within maximum 5 business days.

Should you have any other questions or concerns, please let us know.

Best Regards,
The Tangiers Casino Team

I finally

tangierscasinorep wrote:

Hello,

Yes, the withdrawal request has been approved, meaning the funds were sent to you via the selected withdrawal method, Bank Wire. This means that the funds should reach your account within maximum 5 business days.

Should you have any other questions or concerns, please let us know.

Best Regards,
The Tangiers Casino Team

I finally received the payout. Thank you Tangiers

amethystbabe wrote:

I finally

I finally received the payout. Thank you Tangiers

Congratulations!
We hope to see you online soon and we rest at your full disposal should you need help with anything at all!

Best of luck on the games!
The Tangiers Casino Team