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29 May 2016 - 3:06am

Banking Issue with recent payout 2-3 weeks after deposited

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I am SO upset and anxious about a recent payout from Lucky Club, and the financial stress this has caused. I deposited a check into my bank account which was processed through a Canadian Bank and dated on May 9th. Now, 2-3 weeks later I have today receive the check returned to me from my bank with a letter stating that they have been informed that " Western Union does not process payment for the online gambling industry". I , of course, did not inform my bank as to the source of these funds so the original source of the funds or the bank in canada must be flagged somehow as connected to online gambling. I dont even know how western union is involved unless it has to do with the wiring of funds between the US and Canada. This check was for $1160 so the fact that I have already used these funds to pay some bills is no small matter. AND my bank is charging me a $50 Foreign chargeback fee for this transaction. I have called customer support and they are processing a ticket but I will not receive an email until business hours next week with further instructions. It seems that I have to send the check back to them (which will take additional time), and then request the funds by another method. The only other method available to me is probably a wire transfer so the casino will be charging me an additional $60 . I see that Bitcoin might be an option but I am so confused by how that even works. I did set up a bitcoin wallet some time ago which I never used for anything because my brief research into how this works only confused me and left me feeling uneasy. Anyway, the long and short of this is that once I do finally get my payout it will have caused me financial stress and an additional $140 in fees. I dont know if casino mgt would be willing to compensate me in anyway, although the person I spoke to didnt think this necessarily likely as she stated that they did issue me a "good check".

What worries me further is that I deposited a second check from another payout a few days after this one and it was almost as much as this one. IF my bank sends that one back to me as well, I will be in crisis mode . If there is any other advise for me on this problem I would appreciate it, although the process that I have to now go through seems fairly clear. ALSO, I am wondering if anyone else in the US has had an issue with depositing checks in their bank?

Finally, I would just like to say that the representative that I spoke to from Lucky Club was understanding and kind.

It is already challenging for US players, but if the only option for receiving payments involve high fees , it gives real pause to continued play.

caEric Luo
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29 May 2016 - 1:59pm
#1

Yea, this does suck imo, why notmove to canada where gambling is tax free and there are a lot of options to play?

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29 May 2016 - 4:32pm
#2

This is a really unpleasant situation and also quite expensive. If they do have bitcoin, I guess I would try to withdraw with bitcoin ( I don't have much experience with it but I think it's worth a try.)

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29 May 2016 - 11:25pm
#3

Fees, fees, fees.. Evil
Try dealing with bitcoins mate, there's a lot of casinos who all ready accept bitcoin payments, I'm sure it will be a lot faster and cheaper that way.

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30 May 2016 - 12:03am
#4

I guess I just dont understand the bitcoin thing. It seems like you really need to know what you are doing in that you have to understand the conversion from coin to dollars. And if I get the casino to send to the bitcoin account I have set up , then I dont understand how I then still get it all into my bank?? I am not an unintelligent person, but dang this seems confusing to me..

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30 May 2016 - 2:12am
#5

Yeah I can see the pickle you're in now as your bank will most likely be looking very closely at the next cheque you deposit.

As for Bitcoin this is a timely post as I just did my first test bitcoin withdrawal on Friday. And would you believe that it was from Lucky Club too? I still don't have it mind you, though they state a 48 hour pending period so I am expecting it to come through today. I also tried another Bitcoin withdrawal at another casino that are ultimately owned by the same people (Grande Vegas) and got it the next day though.

So I have funds sitting in my Bitcoin wallet but I am trying to work out the best way to exchange them back to "real" money. There are companies that provide debit cards that you can use at an ATM to get your cash, and there are others that will transfer to bank accounts. As you're in America casinodeb, have a google for "Coinbase shift debit card". It sounds like it might be just what you need so long as you are in one of the states that they support.

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31 May 2016 - 12:04am
#6

Just letting you know that my Lucky Club bitcoin withdrawal arrived last night. So far so good, now I just have to work out what to do with it.

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31 May 2016 - 1:06am
#7

Congrats Ed Thumb Up
I think Netteler works with Bitcoins now but I don't have a wallet still there so I'm not sure they offer an exchange, I have Xapo bitcoin wallet, they offer debit card which I think could be used almost anywhere (without US I believe) in the world for purchases or withdrawing at ATM and with reasonable fees.

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31 May 2016 - 1:28am
#8

Here's Coinbase guide how to buy/sell bitcoins with US bank account. Hopefully it helps,

https://support.coinbase.com/customer/en/portal/articles/1148716-how-do-...

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31 May 2016 - 3:33am
#9

Oh thank you Ed and Sharpe..... I will look into all that you have shared here, and really appreciate your help and advise!!!....... Wondering if anyone else has done Bitcoin here in the US and has figured out the best way to get back into cash in the bank!!

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1 June 2016 - 5:24pm
#10

Hey deb,

I use Bitcoin in the US for gambling, and use a site called Coinbase to sell it back when I want it in my bank. The last time I sold it, I believe they deposited the money to either my bank account or PayPal account pretty fast. Maybe give them a go?

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5 June 2016 - 7:26pm
#11

Oh, wow, Casinodeb, I am really sorry to hear this! I know we have all deposited casino checks into our bank accounts. I wonder how they have tracked this? I decided to quit "paymycard" in favor of checks, but now I am worried about that, too. Maybe time for me to try bitcoin, too. I am not unfamiliar with bitcoin, as I have used it in the past - just not for casinos yet.

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6 June 2016 - 8:09pm
#12

casinodeb, is there any update to your issue? Did you manage to find a way to get your winnings? Good luck!

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6 June 2016 - 10:20pm
#13

Thanks for asking blck. Lucky club was prompt after the holiday weekend to email me a mailing label for UPS to send my check back. Once they receive it I expect that they will then re-credit my account and I would then have to choose an alternative method , which I think would limit me to either attempting a wire transfer or the bitcoin option. I havent yet looked at the bitcoin information you guys gave me but I will certainly do so this week.

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8 June 2016 - 5:28pm
#14

Coinbase that 'Slim mentioned is a pretty straight forward option

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9 June 2016 - 1:58pm
#15

Thankfully the funds are now back in my player account. ONE question, since I still need to research the coinbase thing...... If I were to decide to pay for a wire transfer to get the funds into my bank quickly, is there ANY reason that my bank could decide or determine to refuse this transfer?? I have been so very nervous about this whole thing.

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10 June 2016 - 1:17am
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It all depends on the source of the funds coming into your account and whether they have connected that with online gambling winnings. I would be wary of receiving the exact same amount as the previous check. Perhaps try withdrawing a significantly different amount to be safer?

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11 June 2016 - 3:31am
#17

Thanks Ed.... I did think that using the same amt was likely risky, and I am not sure I am brave enough to risk another 110$ in fees just to try unless someone seems absolutely certain that a wire transfer source could not be connected. My original bank letter made reference to "western union" which of course is a service for "wiring funds" and I dont know whether it would be any different when a bank wire is requested directly from the casino. MAN, this can all get so confusing!!

That being said, I am really thankful that you guys had mentioned Coinbase because I looked for reviews of coinbase versus bitcoin wallet where I had already set up an account and learned that coinbase has features that the other do not. I have now set up a coinbase account and will likely use this one, once I am brave enough to finally make the move on this. Actually I will wait for the two step verification process to be completed. I have to verify a teenie weenie deposit to my bank account and that will take a few business days, it seems.

Again, I am really thankful I brought all of this up here. And I hope that this process ends up helping other nervous nellie newbies out there who have also not figured all of this stuff out!

Stay tuned.... for another episode of "as deb's head spins" .... (Ok there IS an intended pun there.)

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13 June 2016 - 1:56am
#18

Good for you. Judging by my experience with Jackpot Capital, you won't have any problem getting your bitcoins. Its just what you do with them after that. Let us know how you get on as this is all pretty new to everyone I think.

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17 June 2016 - 8:42pm
#19

Update on my lengthy process , and learning a lot. If either ed or sharpe actually uses coinbase I perhaps now wish I would have linked up with one of you privately for you to make a referral. Basically, you would have referred me, and then if I set up an account and deposited $100 or more into my account then we would have both received $10USD. (of course both of you are not in the US so I am not sure if it would work easily or not??) {{{ With that said, if there is anyone who is still interested in starting a coinbase account and wants to deposit $100 into it to get started, then I would be happy to connect with you so that we could both get $10. Again, I dont know if this only works smoothly if you are in the US but I am all for helping each other out if it works and you are interested }}}}

OK, so that aside....... NOW for my update: Here is what I have done so far. I waited on doing anything with my lucky club winnings as it is a large amount for me and I wanted to test the waters to make sure of the process. I created my coinbase account, verified it with my bank account so I could use it fully. THEN I turned around and requested a small payout from Grande Vegas as well as submitting a "buy" for $50 in bitcoin from my bank. Buying in the US is 3-5days processing but it sounds like it is faster in Europe. Once my payout from Grande vegas was approved then the deposit into my bitcoin account was immediate, and of course it did not cost me anything to request this payout method. The deposit was made today and I have turned around and requested a deposit back into my bank account. I now have felt confident enough in this process to request my payout again with lucky club to my bitcoin account and so I will have to go through the approval process for the withdrawal all over again, I would expect this re-approval to take place sometime early next week so I will expect that it will also be in my bitcoin account at that time. I will also have the previous two transactions to and from my bank completed by wednesday of next week. I am thinking that I may start doing most of my transactions with the casinos by this method depending on how this market rolls. Stay tuned!!!

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20 June 2016 - 1:29am
#20

Thanks for the update casinodeb. I don't actually use Coinbase, I had just read of several people recommending them for people in the USA.

I think that its good you're getting comfortable with Bitcoin because it is going to be the method of choice for US based players as time goes on. Casinos like it because they don't have to go near banks or credit card companies, and it eliminates the potential for players to make chargebacks as all Bitcoin transactions are irreversible. And players are going to like it so long as they get paid quickly and with less hassle than they have become accustomed to, firstly for the speed but also the low fees.

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20 June 2016 - 1:58am
#21

I will be sharing more of my experience soon, Ed, including another really stressful night last night with a casino related to a bitcoin withdrawal request. basically I had made a bitcoin withdrawal request a couple of days ago and in the wee hours of the morning they approved my payout but indicated that they could not process with bitcoin because my play had been with a credit card deposit and not bitcoin. I had no way of knowing these "terms" when I went through the process of depositing and requesting payout, and would not have even made the deposit had I known because i was waiting for more funds to go into my wallet. Anyway, email communication (and lack of sleep) was upsetting as they were indicating that they had already processed the withdrawal by courier check and that they could not change this. I had emailed them within two hours of the initial notification and explained my situation with my bank and was about to go into another panic about going through this bank thing all over again! Finally this morning , someone actually called me and agreed to cancel the payout and put the funds back into my casino account. I could make a minimum $20 deposit by bitcoin and then they would allow another bitcoin withdrawal request. I barely had the $20, made the deposit and have requested payout all over again. While my communication with the casino was obviously "mixed" they will ultimately get an overall favorable review from me once I actually have these funds in my wallet as the person I spoke to this morning was kind , took steps to remedy the situation, and did express their desire to have great customer service. I should hopefully be able to give my final update on this second situation and post a casino mini review in a few days. Again, I say..... Stay tuned!!! ( I feel like a soap opera, lol)

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21 June 2016 - 8:52pm
#22

Well, as it turns out.... the beat goes on.... It is STILL going to be a while before I have the payout that started this thread as Luckyclub is having a technical issue with their bitcoin service provider. This is potentially both good and bad... Its bad because I am really really really needing these monies right about now. Its possibly good because if I had received my payout, and had I not acted immediately to request funds transferred to my bank account, I would likely have found myself with a lot smaller payout , ultimately, as bitcoin prices have been going down since yesterday and could even go down further before stabilizing again or going back up. MORE about this in the Bitcoin thread!!! Anyway, Lucky Club states it could be up to two weeks until they are able to make this payout. I could of course choose another method , but the only thing left for me is a wire transfer, I believe. I am a bit apprehensive about doing a wire transfer with this same payout amt as I have stated above so I think I will just wait it out and watch the market. I have learned a bunch and am taking a loss on a smaller payout in my wallet so I will be able to at least make a more experienced and educated move when I do finally get this much awaited and larger payout.

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22 June 2016 - 5:25am
#23

I got the same message from Jackpot Capital today. I just posted it in the bitcoin thread. Not happy!

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22 June 2016 - 11:37am
#24

This is so unfortunate and I'm sad you have to go through this. But at this point, yiu just have to be patient and you'll get your wins finally.

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22 June 2016 - 10:45pm
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You sound like you work for some of these companies blck Wink
Don't just calm people down or at least if you don't know something more than them.

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24 June 2016 - 8:43pm
#26

I got my payout into my bitcoin account during the night last night. My ultimate deposit reflected a gain for me , so it ended up really well! ( I guess we might say that this made up a wee bit for fee that I was charged by my bank a month ago..... although I cant say that it made up for all of the anxious moments along the way!!)

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24 June 2016 - 9:25pm
#27

Congrats casinoeb it's nice that this whole saga turned nicely and ended up fine for you.Obviously it's easier to deal in Bitcoins than the most people thinks and in the end it could be not only easier but a cheaper way to move your funds across the web.

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24 June 2016 - 9:28pm
#28

Yes, sharpe.... I am wishing more casinos offered the option ... once you are educated and have some experience with the volatility in this I think you can still definitely make it work your while!

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24 June 2016 - 9:40pm
#29

Hopefully they will, I believe it's the future and I think more casinos will bring in the Bitcoin as a payment option just because of the reason they have to be competitive enough on the market.

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25 June 2016 - 3:51pm
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Ah, the banking is quite an issue with high fees and lengthy period. Lucky Club is also not very good... Sorry to hear that. I think that I have to find out the casinos where both deposit and withdrawals via Bitcoin are instant and reliable, too...

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