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krcoolsongss
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5 February 2016 - 5:38am

Very surprisingly I am blocked from all the promotion of Club World Casinos

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Hello,

Very surprisingly, Club World Casinos are treating me in the same way with newFlorida - The Legendary Winner Smile

Actually, I haven't deposited quite a few months in any of Club World casinos, even though they actually sent me many of quite nice match bonuses (or Match + Free chips).

The other day, I got a promotion email from Manhattan Slots Casino with $15 Free Chips.
And, I just finished the play-through, and made a withdrawal request nearly to the max ($150).
Actually, I was not sure if they were going to give it to me.

Then gracefully, I received the withdrawal, but the processing time was a little longer than before.

And, you know, I got the win from free chips, so, I wanted to deposit again in one of Club World Casinos.
However, except All Star Slots where I lost most before, I all at once got blocked from all regular bonuses and cashbacks, except 35% unlimited coupon, in all the rest of Club Worlds.
Even they reduced it from 55% to 35%, and this is the same case with newFlorida.

Did I win big from all or any of Club World Casinos, before??
Never, Never, Never,
I stopped depositing there because I lost quite a lot at that moment.

I got very surprised at their treatment on me. Erm Sad

ruNin Wayne
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5 February 2016 - 1:25pm
#1

That sounds unfair to me, did you ask them why? I don't think they were that bothered when you were losing?

usnewflorida
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6 February 2016 - 1:07am
#2
coolsongss wrote:

Hello,

Very surprisingly, Club World Casinos are treating me in the same way with newFlorida - The Legendary Winner Smile

Actually, I haven't deposited quite a few months in any of Club World casinos, even though they actually sent me many of quite nice match bonuses (or Match + Free chips).

The other day, I got a promotion email from Manhattan Slots Casino with $15 Free Chips.
And, I just finished the play-through, and made a withdrawal request nearly to the max ($150).
Actually, I was not sure if they were going to give it to me.

Then gracefully, I received the withdrawal, but the processing time was a little longer than before.

And, you know, I got the win from free chips, so, I wanted to deposit again in one of Club World Casinos.
However, except All Star Slots where I lost most before, I all at once got blocked from all regular bonuses and cashbacks, except 35% unlimited coupon, in all the rest of Club Worlds.
Even they reduced it from 55% to 35%, and this is the same case with newFlorida.

Did I win big from all or any of Club World Casinos, before??
Never, Never, Never,
I stopped depositing there because I lost quite a lot at that moment.

I got very surprised at their treatment on me. Erm Sad

That's not fair. Even if it's a mistake, I don't think you will be able to reach someone who can reverse the decision. Customer service would simply contain that it was Management's decision. Sorry about, coolsongss.

krcoolsongss
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6 February 2016 - 11:07am
#3

They stopped sending most of promotion emails too. Regarding promotions, it seems that they have separate roles between VIP promotion and the regular promotion. I think that the regular one stopped altogether except All Star Slots Smile

krcoolsongss
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24 February 2016 - 7:15pm
#4

Very ridiculously, Club World Casinos blocked my account from any of their regular promotions of All Star Slots, too.

They sent my a free coupon ($15) for mobile play, a few weeks ago. And last week, I just asked them if I could play the games on PC after redeeming it via mobile, and if they could change the coupon to a new one for PC play, etc.

And, I went to All Star Slots because I was thinking of a deposit on Thursday with Cashback, and only found out the bonus lock.

Very unfair treatment on me.

Damn.

krcoolsongss
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24 February 2016 - 7:26pm
#5

Oh, they also blocked me from BuzzLuck Casino where I never deposited yet.

I kind of am getting very angry with their doggone behavior.

usnewflorida
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24 February 2016 - 7:27pm
#6
coolsongss wrote:

Very ridiculously, Club World Casinos blocked my account from any of their regular promotions of All Star Slots, too.

They sent my a free coupon ($15) for mobile play, a few weeks ago. And last week, I just asked them if I could play the games on PC after redeeming it via mobile, and if they could change the coupon to a new one for PC play, etc.

And, I went to All Star Slots because I was thinking of a deposit on Thursday with Cashback, and only found out the bonus lock.

Very unfair treatment on me.

Damn.

Sorry to hear about that coolsongss. Unlike Jackpot Capital Group, for example, Club World is more centralized. That's why if you win in two separate casinos, you might get a combined check depending when the requests were made.

At the same time, If your account is restricted in one casino, your account is restricted in all of their casinos. I have gone through both situations with them.

2 members gave thanks for this useful post: coolsongss, betty

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