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auCL-Ed
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18 September 2014 - 11:33pm

Florijn Casino warning (resolved)

4 replies • Last post

We received the following email today from a player named Debra and I thought I would share it with everyone:

Quote:

Florijn Casino just opened and offer a £5 no deposit bonus to be wagered 55x, and if you do you can withdraw a minimum £20 and maximum £50. Nowhere in terms and conditions does it say it's fun play money to just try out their games, it says the exact opposite as listed above.

Anyway I wagered it, and I was upto £200 left from continuos 6hrs play, and decided it pointless to continue I may as well pull off the £50. In cashier it had total balance £200, then bonus balance which was £150, then real balance £50. All of a sudden the real balance went to zero when I tried to withdraw.

I contacted them and they changed the rules essentially, said that i have to start wagering the no deposit bonus once I have deposited money and not before, even tho A) that wasn't in its terms and conditions, and B) I said that if that was the case, then it would be a deposit bonus to be wagered not a no deposit bonus to be wagered as stated in terms and conditions, and I wouldn't of been able to see a real balance then it suddenly vanish, and there was nowhere saying the £5 was just to try out the casino, it said you could withdraw it, tho they have only been open a couple of days so they probably changed it by now, anyway surprise surprise they won't reply, please warn other online gamblers it's a dodgy site, if you win they won't pay up.

As it was at their help support it had a link that went through to a computer company, they asked me to help, I thought it was casino help, turned out the casino put up a link to the wrong place and the computer company checked it out and said yes I was right the link on the casino when to them even though they have nothing to do with casinos, and they said they were going to contact the casino to tell them to correct it and take down the link to their company, other gamblers need a warning, thanks.

It always amazes me the lengths a casino will go to in order to avoid paying out a very small amount, especially since in this case it is clear that the player has done nothing wrong.

I went to their site to check it out and see what the bonus terms say now (of course they could have been different when Debra first signed up. Anyway:

Quote:

Registration Bonus
Register on Florijn Casino is 100% free. We welcome you with €5,- free Non Deposit Bonus and 10 Freespins.

- Every Registration Bonus is locked until a deposit is made.
- All Non Deposit Bonus and Non Deposit Freespins Bonus terms and condition apply to Registration Bonus.

---

Non Deposit Bonus
We regularly offer our players Non Deposit Bonuses. Non Deposit Bonuses are Free Bonuses given by our Florijn Casino team. For example: Registration Bonus, Facebook actions, periodical Non Deposit Bonuses or as a gift to our loyal players.

- No deposit necessary.
- Before Bonuses and winnings from Non Deposit Bonuses are converted to real money you can withdraw (payout), you must make a first deposit and wager at least 55 times.

I'm still trying to get my head around how they can say that a "Non Deposit Bonus" is "locked until a deposit is made". I think this may be a case of lost in translation, but they may be trying to say that you can't withdraw winnings from a no deposit bonus until you make a deposit to verify your payment method, which is a common condition of free chips. However that last condition is very ambiguous and I can't tell if it means that you have to wager the no deposit chip 55 times, or the first deposit, or both before you can withdraw.

In addition I found a few other contradictory terms:

Quote:

- All video poker games contribute for 50% to the wagering requirements
- All card games and table games are excluded from bonuses.
- Bonus money can only be used on slot games.
- Bonus money cannot be used in the live casino.
- Bonus money cannot be used in games with a jackpot

We are attempting to contact the casino and see if we can get Debra's case straightened out, but in the meantime we advise players to avoid this casino as vague, badly translated and contradictory rules almost never end up in the player's favour.

Always play it safe! Consult our list of rogue casinos and warnings before depositing.
Every comment you make in our forum earns you CLchips which can be used to buy real prizes in our CLchips shop!

bybelaff
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Location: Belarus
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19 September 2014 - 7:58am
#1

They accepting only 5-6 countries btw. I have read that players have withdrawals from this bonus, so probably there is some kind of missunderstood. I hope Ed you will be able resolve this.
But sounds of course terrible, no deposit bonus just to try games and without chance to payout it is typical thing for the worst online casinos.

auCL-Ed
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19 September 2014 - 9:22pm
#2

We have actually received an email with an apology from the casino. They claim to have credited Debra her £50, and I'm just waiting on an email to confirm from her. So hopefully all will be well in this case. I'd still like to see the terms fixed though as they are a little ambiguous.

1 member gave thanks for this useful post: belaff

Always play it safe! Consult our list of rogue casinos and warnings before depositing.
Every comment you make in our forum earns you CLchips which can be used to buy real prizes in our CLchips shop!

auCL-Ed
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23 September 2014 - 1:01am
#3

The good news is that Debra has confirmed that she has been paid by the casino.

The casino has also updated their terms to state that video poker play is not allowed when claiming a bonus. They have also clarified that you do in fact need to deposit after claiming a no deposit bonus in order to claim any winnings.

So thank you to Florijn Casino for stepping up and sorting this out.

Always play it safe! Consult our list of rogue casinos and warnings before depositing.
Every comment you make in our forum earns you CLchips which can be used to buy real prizes in our CLchips shop!

usbarbadosslim93
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23 September 2014 - 1:58am
#4

Wow, it is refreshing to see a casino actually stepping up and doing the right thing. Good on them.

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