Netad Management / Affactive casinos blacklisted

I would like to share a very disturbing case of casino conduct that we unfortunately have been involved in over the past 6 weeks or so. The casino in question is Grand Macao Casino, a Rival Gaming casino run by renowned slow payers, Netad Management. This group has form for paying players in instalments of as little as $500, paid fortnightly at best. Up until now, they have proven to be slow but reliable for their mainly American customers. Be warned that this is no longer the case.

Our player in this case was fortunate enough to win around $6500 from a $26 deposit. The extraordinary win came after the player claimed a bonus and completed all wagering requirements. None of this is disputed by the casino. The problem is, when it has come time to pay up, the casino has so far refused without explanation.

The nightmare began when the player received this email after submitting a withdrawal request:

Dear [name-removed],

I would like to inform you that as per our decision as Finance Department your last withdrawal request was denied and the requested funds were reimbursed to your playable balance as we are reviewing your account.

This process might take up to 90 business days.

As soon as we have any updates regarding your account we will inform you via email.

We are sorry for the inconvenience.

Sincerely,

Dan Hawke
Finance Department

90 business days? That must be a new record for the slowest casino finance department ever. No-one needs 90 business days, or 18 weeks in the real world assuming that they work 5 days a week, to verify a player's identity. No, we believe that the real reason for this unconscionably long time period was the casino's hope that the player would reverse their withdrawals and lose their winnings.

We advised the player to try to stay calm while we contacted the casino via their management to try to speed up the process. Unfortunately we were rebuffed from the start, being told by one person there that once the withdrawal is with finance, there is nothing they can do. A second person told us they would resolve this immediately. We never heard back.

Our initial suspicions were confirmed by the next email that the player received 2 weeks later:

Hi [name-removed]!

How are you today?
I called you today. It is Vanessa from Grand Macao casino.
So as I told you before we noticed strange activity on your account. I don’t want your winnings to be voided.
My work is to do my best for our players. That is why I have special offer for you. We can send you $500 and double up your balance to enjoy the games!
Just think about it!

Warm regards,
Vanessa VIP Manager

Aside from the gratuitous use of exclamation marks which we assume is supposed to make the player feel excited about being shafted, this is perhaps one of the most rogue emails we have ever seen from a casino support department.

First off, the claim of "strange activity on your account" is complete rubbish. The casino did not provide evidence or an explanation of any of this "strange activity", whatever that is supposed to mean. And as we know only too well after years of dealing with cases like this, if the casino had even the slightest shred of proof that the customer had broken a rule in any way, they would have banned the player and confiscated the winnings without hesitation. To date they have not done this. Instead all they came up with was this half-baked weasel-worded excuse not to pay.

Secondly, the intentions of the casino's "VIP Manager" are clear - bribe the player with an offer of a small $500 payment, then increase the player's remaining balance in an attempt to have them play again and lose it all. This is disgraceful conduct and the VIP Manager and her employer should be ashamed. Her claim that "My work is to do my best for our players" is patently false. The best thing for the player in this case would be to be paid what they are owed without fuss or delay. It is clear that the VIP Manager's role is to do the best she can to prevent players from withdrawing, to her employer's benefit.

So we are now at an impasse. The player has refused the ludicrous offer and asked to be paid in full. The casino has ceased responding to emails from the player, and they have also stopped responding to our efforts to mediate. The casinos are already poorly rated by us due to their slow payment policies, so we feel that the only course of action left to us is to blacklist Grand Macao casino, and all others owned and run by the same operator, Netad Management.

This is a full list of casinos run by Netad Management. We advise all players to avoid these casinos as we no longer have any confidence in the casino's management, ability, or willingness to pay its winners.

Begado Casino
Casino Titan
Golden Cherry Casino
Grand Macao Casino
Jackpot Grand Casino
Slots Jungle Casino
Slots of Fortune
WinPalace Casino