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auCL-Ed
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9 September 2014 - 5:18am

Netad Management / Affactive casinos blacklisted

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I would like to share a very disturbing case of casino conduct that we unfortunately have been involved in over the past 6 weeks or so. The casino in question is Grand Macao Casino, a Rival Gaming casino run by renowned slow payers, Netad Management. This group has form for paying players in instalments of as little as $500, paid fortnightly at best. Up until now, they have proven to be slow but reliable for their mainly American customers. Be warned that this is no longer the case.

Our player in this case was fortunate enough to win around $6500 from a $26 deposit. The extraordinary win came after the player claimed a bonus and completed all wagering requirements. None of this is disputed by the casino. The problem is, when it has come time to pay up, the casino has so far refused without explanation.

The nightmare began when the player received this email after submitting a withdrawal request:

Dear [name-removed],

I would like to inform you that as per our decision as Finance Department your last withdrawal request was denied and the requested funds were reimbursed to your playable balance as we are reviewing your account.

This process might take up to 90 business days.

As soon as we have any updates regarding your account we will inform you via email.

We are sorry for the inconvenience.

Sincerely,

Dan Hawke
Finance Department

90 business days? That must be a new record for the slowest casino finance department ever. No-one needs 90 business days, or 18 weeks in the real world assuming that they work 5 days a week, to verify a player's identity. No, we believe that the real reason for this unconscionably long time period was the casino's hope that the player would reverse their withdrawals and lose their winnings.

We advised the player to try to stay calm while we contacted the casino via their management to try to speed up the process. Unfortunately we were rebuffed from the start, being told by one person there that once the withdrawal is with finance, there is nothing they can do. A second person told us they would resolve this immediately. We never heard back.

Our initial suspicions were confirmed by the next email that the player received 2 weeks later:

Hi [name-removed]!

How are you today?
I called you today. It is Vanessa from Grand Macao casino.
So as I told you before we noticed strange activity on your account. I don’t want your winnings to be voided.
My work is to do my best for our players. That is why I have special offer for you. We can send you $500 and double up your balance to enjoy the games!
Just think about it!

Warm regards,
Vanessa VIP Manager

Aside from the gratuitous use of exclamation marks which we assume is supposed to make the player feel excited about being shafted, this is perhaps one of the most rogue emails we have ever seen from a casino support department.

First off, the claim of "strange activity on your account" is complete rubbish. The casino did not provide evidence or an explanation of any of this "strange activity", whatever that is supposed to mean. And as we know only too well after years of dealing with cases like this, if the casino had even the slightest shred of proof that the customer had broken a rule in any way, they would have banned the player and confiscated the winnings without hesitation. To date they have not done this. Instead all they came up with was this half-baked weasel-worded excuse not to pay.

Secondly, the intentions of the casino's "VIP Manager" are clear - bribe the player with an offer of a small $500 payment, then increase the player's remaining balance in an attempt to have them play again and lose it all. This is disgraceful conduct and the VIP Manager and her employer should be ashamed. Her claim that "My work is to do my best for our players" is patently false. The best thing for the player in this case would be to be paid what they are owed without fuss or delay. It is clear that the VIP Manager's role is to do the best she can to prevent players from withdrawing, to her employer's benefit.

So we are now at an impasse. The player has refused the ludicrous offer and asked to be paid in full. The casino has ceased responding to emails from the player, and they have also stopped responding to our efforts to mediate. The casinos are already poorly rated by us due to their slow payment policies, so we feel that the only course of action left to us is to blacklist Grand Macao casino, and all others owned and run by the same operator, Netad Management.

This is a full list of casinos run by Netad Management. We advise all players to avoid these casinos as we no longer have any confidence in the casino's management, ability, or willingness to pay its winners.

Begado Casino
Casino Titan
Golden Cherry Casino
Grand Macao Casino
Jackpot Grand Casino
Slots Jungle Casino
Slots of Fortune
WinPalace Casino

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usbarbadosslim93
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10 September 2014 - 12:52am
#1

Good! Shame these clowns until they do the right thing.

Why don't they have the money?

This is the type of thing that gives online casinos a bad name. Evil Bomb

auCL-Ed
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10 September 2014 - 6:21am
#2

Unfortunately we don't know enough to say whether they don't have the money or they just don't want to pay so much to someone who deposited so little. But their actions towards the player show that they are untrustworthy and for me that is enough.

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gbgarydunn1974
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7 October 2014 - 10:50am
#3

I have had a similar problem with Grand Macao Casino.I have £3,000 sitting in my Grand Macao Casino account and they will not release it, they just cancel the withdrawals. I had $5,000 of which they allowed $500 to be released every 2 weeks until now. They have cancelled my transaction and released nothing without an explanation - which is theft. I have not even received the amount which I deposited with them! I deposited a total of €4,271 and have only received €4,000 from my winnings which has been an ongoing saga since May 2014 when I joined.

gm_rec_07-10-14.png

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auCL-Ed
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8 October 2014 - 3:20am
#4

This is a really bad sign and suggests that they may be in serious trouble.

Another player at a casino that we believe is ultimately owned by the same people reports almost the exact same thing - they pay up to a point then stop and refuse any further withdrawals.
Grand Parker says they will pay, now won't respond

Sadly we have gotten nowhere in either case, although we are still trying to pursue them in the hope that the casinos will do the right thing. I'm not optimistic though.

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bybelaff
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8 October 2014 - 4:28am
#5

It's pity story unfortunately...I feel sorry about your situation garydunn1974, this is just terrible.
I believe that instead of promoting on TV/web by some stupid offers or videos, casinos or big affys can do much more better job - do something like social video, promote that online gambling is not so safe, that before join ANY ONLINE CASINO and much more important before making any deposit player should do some research. Usually 2-3 minutes enough, just pun in google search 'casinoname reviews';'casinoname scam/rogue' and it is give you full answer. Be carefull, come on, it's your own money, don't burn it in fire!

usbarbadosslim93
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8 October 2014 - 1:39pm
#6

Sheesh that is horrible. Any players need to really be careful here. These guys appear to be teetering on the brink, and I would would not want to have cash in there when they go over the cliff.

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auCL-Ed
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20 January 2015 - 12:02am
#7

An update on this one. The casino has started to pay the player in $500 increments and so far she has received $2000 of the over $6000 she is owed. While she is at least finally slowly receiving her money, this is nowhere near good enough obviously. We still advise players to keep well away from Grand Macao Casino and any others run by its owners, Netad Management.

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krcoolsongss
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4 February 2015 - 5:19am
#8

The regulator and police forces must start to do their job on NetAd Management, correctly.

auCL-Ed
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4 February 2015 - 7:17am
#9

The problem with that is that there is no regulator that can do anything about them. They are set up using shelf companies in unknown countries that are accountable to no-one. Netad Management is supposedly licensed in Curacao according to the information on their sites but they display no link or proof of this claim. Other casinos owned by the same people using a different company Milore Limited (Loco Panda, Grand Parker and other casinos) are set up the same way. I believe that they are owned by Israelis but I don't believe that they are regulated or licensed to operate a casino anywhere.

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bybelaff
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4 February 2015 - 12:10pm
#10

What i get from my lifetime experience in online casinos - license means nothing. I saw terrible stories about casinos licensed even at Malta. Probably only one safe is IOM license, and of course UK license now should be ok.
But generally i think license companies are just earning money ,and not really care about what will casino do with players.

ilClara Hans
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4 February 2015 - 4:45pm
#11

Hi guys,

I apologize for the delay in getting back to you.

For all the complaints posted on this thread, please send me a PM including:
username:
casino brand

Ill try to gather some information about each case in particular and get back to you ASAP>

Thanks for your time.

Former casino Rep for Affactive / Netad Management casinos

usnewflorida
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15 February 2015 - 11:10am
#12

You will not stay in business long if you start refusing to pay your players.

ilClara Hans
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15 February 2015 - 4:16pm
#13

Hi,

that's why I became an active representative here. To check on each case and bring a solution.

If you are experiencing some problem with the casino, please PM me the information including username and casino brand so I can help you.

Best regards,

Former casino Rep for Affactive / Netad Management casinos

auCL-Ed
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15 February 2015 - 10:50pm
#14

The problem with that, and I am sure that you Clara are fully aware of this, is that not everyone who gets ripped off or lied to by these casinos comes here or any other forum that may be able to help them. It is not good enough in my book to do a little window dressing and pay off those people who complain publicly but continue to cheat those who don't.

This post describing how yet another player "randomly" getting chosen for the "90 day security check" is then told they cannot withdraw because they have not played recently (because they decided to be smart and wait it out) is utterly disgraceful. It demonstrates that the casino will use any excuse it can find to avoid paying, even insane ones that don't even make sense like the one described there.

The bottom line is that these casinos will remain on our blacklist until everyone that plays there is treated like a valued customer rather than an ATM for the owners of the casinos.

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aujeronimopiper
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3 March 2015 - 2:52pm
#15

I have also had a similar problem with Jackpot Grand casino. I won a little over $2000 from a initial deposit of $30. Met all the playthrough requirements, made sure I didn't breach any terms in my game play and after consistent problems with verifying my account when clearly there was no issue. My bank details and ID was verified by their finance department.

After finally attempting a withdrawal, I received the exact same generic email, word for word as posted above regarding a 90 day withdrawal review procedure. So I waited to hear back after there 90 day's, and after countless unreplied email's and no response from any of their staff email's I had been contacted by, I gave up.

It has now been 6 months and I decided to login to my account. I found that my withdrawal had obviously been reversed with all the money back in my casino account. I contacted casino support who informed me to request another withdrawal and I would be certain to receive it. 10 days later and I face another generic email from Eli at Jackpot Grand Finance Department, declining the withdrawal for the reason that I haven't been playing with my account balance.

Netad Management are nothing but liars and thieves. I believe Realtime Gaming should also be held responsible with their association providing the software for most of the Netad Management run Casino's.

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auCL-Ed
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4 March 2015 - 12:15am
#16

They have no right to deny your payment for not playing. That is complete BS.

Send Clara Hans a private message and let me know the result.

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ilClara Hans
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4 March 2015 - 2:15pm
#17

Hi,

checking on it. Will update the player by private message as soon as I get a response from the account managers.

Best regards,

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usHarleysu
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26 March 2015 - 1:36pm
#18

My name is sue hedges. I've been trying to get my money out to. I've sent what they want but still no answer I need my money from them. It's jackpot grand. And my user id is harleysue

suehedges

usHarleysu
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26 March 2015 - 1:47pm
#19

Does any one have or now how to email Clara hanns

suehedges

usHarleysu
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26 March 2015 - 1:48pm
#20

How do u email her she has NO EMAIL ADDRESS WN U CLICK ON HER PICTURE

suehedges

auCL-Ed
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26 March 2015 - 9:52pm
#21

Hi Harleysu I have verified your account so you can send private messages now. Just click on the pic and then the private message link.

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auCL-Ed
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8 April 2015 - 4:44am
#22

The player from the original post in this thread is still waiting to receive all of her money. She has received $3000 of the $6500 she is owed.

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chthomas
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8 April 2015 - 12:37pm
#23

That put me well off Grand Macao Casino. I have checked the games, though, and I must say there are quite original and there so few of them.

usbarbadosslim93
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8 April 2015 - 7:07pm
#24
thomas wrote:

That put me well off Grand Macao Casino. I have checked the games, though, and I must say there are quite original and there so few of them.

You can have the greatest games in the world, but if your service and management is crap it doesn't mean squat.

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ilClara Hans
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12 April 2015 - 9:13am
#25

Hi,

I want to inform that I will no longer represent the casino on this forum. A new agent will register and answer to your inquiries from now on.

Was a pleasure working with you and hope I was helpful Smile

Best of luck!

Clara

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auCL-Ed
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13 April 2015 - 6:49am
#26

Thanks for your efforts Clara.

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krcoolsongss
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26 April 2015 - 9:12am
#27

The NetAd Management is still doing the same things to the players.

After I withdraw the winnings with the help of Clara Hans, I went to Slots Jungle and directly asked the Live Chat if they were doing the same "90 days check. They said that they were doing it no more.

But, it seem them to be the same.

Don't play in this casino.

ussilas31986
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29 April 2015 - 10:41pm
#28

Ok so I have a horrible review for this casino. First off I mostly stick to online poker, but when I got a free bonus from another casino I said, sweet lates try it. It was only $25 and I went through it quick. Then a few days later I received another freebie from another Casino and did the same thing. Then a week or so ago I got one from GrandMacao Casino and this is when everything went to crap! So I take the $50 bonus and it gets down to $5 and then I hit a bonus that brought it up to $100, I continued to play having my balance go up and down until I hit another bonus and stopped playing with my balance at $225. The next day I played some more and worked my balance up to $400. I had been playing on my phone this whole time so when I hit $400 I logged onto my computer so I could get the customer service number or see what the rollover/wager amount was before I could Cashout. I talked to a customer service lady through chat and she assured me once I had wagered $2475 I could Cashout. I asked what my wager amount was at and she told me something like $1075. See I have played with bonuses on my normal casino Bovada and knew there was a rollover/wager balance you had to hit before you can cash out. So I told the lady thank you and said I hope my lucky streak continues that way I can cash out she said yes good luck and that was that. So the next day I played more and worked my balance up to $500. I then got back online and asked what my wager amount was and the customer service lady told me it was at $1550. So I knew I had to stay lucky for another $900+. The next day I played more of and on throughout the day and my balance was down to $325 or so, then I hit a big bonus making my balance $720. I got online and was told I had reached my wager amount but could not make a Cashout because I had used 3 no deposit bonuses without making a deposit. I argued with her because I said I talk to 2 different ladies the last 2 days and they had never mentioned that one time. The lady I was talking to told me they were "new" and didn't know any better. She told me my best option was to contact the finance department and talk to them to see what they wanted me to do. I said if they don't pay me what was the point of all of this, and she replied that I could probably withdrawal $100 and the rest is to practice with. I said practice, on slots, who wants to do that? If you had poker or whatever it would make sense, but to practice on slots seems pointless. Anyway, I emailed them and did not play for 2 days. I hadn't heard from them and figured they were ignoring me, so I started playing again figuring what the hell it doesn't matter. Well my balance went down to $400 over the next few days until yesterday April 28th 2015. I want to add that I emailed the finance department everyday and sometimes multiple times a day after my balance hit $720 and I was told I couldn't Cashout. I also want to say that when they told me I had used 3 separate No Deposit Bonuses, that is when I found out they were connected to multiple casinos. Anyway, I was playing on April 28th and hit a maximum payout on 2 separate lines and my balance jumped up to $1600. At that point I emailed the finance department again and told them the whole story again and said my balance was now at $1600. I told them I didn't want to take it all, only half so I could continue to play at there casino. Finally, I got a response from them and they want all of this personal information and for me to deposit $25 into my account before they process a payout. Well I have continued to play and my balance is at $1440 right now and I don't know what to do. This is all a bunch of horsecrap, and I can't believe they would treat people like this. I don't know if anyone can help me or give me advice, but it is extremely frustrating to know you have $1400 sitting in a casino account and you can't withdrawal any of it. If I would've known I was going to get lucky I would've deposited the $55 myself and played. But when you are offered a free signup bonus and you are told you can Cashout if you hit the wager limit, then you assume the casino will allow you to Cashout if you get lucky. It's not my fault I got lucky or that the customer service ladies didn't know the rules. All I know is that I have $1400 sitting in a casino account and the only way they "say" they will let me cash out is if I send them a picture of my DL, a Color copy of the card I used to make the deposit, a utility bill with my name and address on it, and for me to deposit $25 into my account. It sounds more like they are trying to steal my identity or my money, rather than process a payout. I say stay away from GrandMacao Casino! Also like I said is there anyone out there that can help me or tell me what to do?? Because I am extremely frustrated and pissed that I cannot Cashout money that I Won! Sure it started with a free bonus from them but that is not my fault. I say don't offer the bonus if you don't expect people to win every now and again!! Stay away from GrandMacao and please let me know if you can help.

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krcoolsongss
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30 April 2015 - 10:58am
#29

Hi, there,

Don't make a deposit in Grand Macao. I had a terrible experience with Begado which is another affiliate of NetAd Management. It was my first free bonus in Begado and they required me to make an initial deposit of $21 and suddenly, they sent me the "90 day check".

I went on the live chat once or twice a month, and at the last time, I was transferred to VIP Manager Alan who even cracked me some sort of joke like I had to ask Neteller the refund of $21, or something.

But, I finally got it with the help of Clara Hans, the working representative of NetAd Management. But, she seems to be no longer active here in CasinoListings. It totally took around 5~ 6 months.

So, never send any money and just wait, or better forget it.

Good Luck.

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usKi'aha Long
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27 May 2015 - 2:49pm
#30

This Establishment is Pure and Utter Criminal
And as well Roguish of all and in nature!!!...Avoid at all Costs. They lie and the Representative here : Anita Affactive , is just another Agent of there's who relays information back and forth and goes to management/ finance Team to allow them to Steal and block you in the event of a
Major winning like I have had and now just when I thought things were getting fishy it indeed was and they are Sinister Crooks / online fraudulent Casino and this Representative should be banned here at all Costs any in the future as they will lie their teeths off!!, assure you at all costs you will get help only to collect Data here if you
Should Post a winning in such of the stated
Casino - RTG / online site!!!

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