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11 February 2014 - 2:52am

Silver Oak....stay away

4 replies • Last post

I played slots online January 15th for the first time with Silver Oak. I contacted my credit card company before hand to let them know the card would be used overseas and they noted that and said it was okay. I deposited $200 (two separate $100 deposits) with my Visa credit card and it was accepted. I hit a jackpot for about 37,000. I was told to send in verifying information to withdraw. On January 28th, I saw 2 debits of $100. I called and was told that my credit card was not accepted and that when that happens, the casino will just take it from the winnings (that was the two $100 debits I saw deducted from my winnings). I called a few days later and asked about my withdraws and was told my winnings were voided because my credit card didn't go through and to ask my credit card company why. I asked my credit card company and they told me on 3 different occasions that Silver Oak's 3rd party processors declined the charge.

I told Silver Oak and they have no explanation for any of this. They just blow me off. There are 2 people who work in their deposit department and on one day, a lady named Evelyn told me they will take it out my winnings. The next time I talked to her, she said I couldn't withdraw, my winnings were voided out of my account. There are no records of any account history when I log in. There rules state that if your first deposit is approved and you can make a second deposit and it's approved that you will be paid. They disregard all of their rules and hype people into gambling with them and don't follow their agreements. She said that it was accepted initially because it was in a large pool of payments needing to be verified but was not final.

I believe they use the 3rd party processors as an excuse not to pay especially when people win high amounts or they may just be completely fraudulent. They operate overseas and that way they aren't regulated by U.S. laws. They say whatever and do whatever they feel. They do not abide by their own terms and rules. They obviously do not accept Visa in my instance (hmmmmm)! Please everyone, stay away! I saved the thread showing my account records because I was suspicious to begin with. I have evidence they cannot dispute.

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hope777's picture
Location: Minnesota USA
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13 February 2014 - 1:56pm

Oh, wow, I do not like hearing stories like this. So sorry this happened to you! Sad


Hope is a good thing, maybe the best of the things, and no good thing ever dies.
Shawshank Redemption

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barbadosslim93's picture
Location: Michigan
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13 February 2014 - 2:02pm

Ugh, there are dozens of stories like this when it comes to Silver Oak. What a bunch of pukes.

I hope someone can get these guys to close their doors. They give online gambling a bad name.

True PlayerTrue Player
Location: Belarus
Joined: 13 Feb 2012
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13 February 2014 - 8:36pm

This is shitty casino, i even told this in my review... Did not understand why people play there.

CL-Ed's picture
Location: Sydney
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18 February 2014 - 5:51am

chasame I have sent you a PM. Please read it and get back to me. Although I don't like your chances of ever seeing that money I would like to try to help you if I can.

belaff wrote:

This is shitty casino, i even told this in my review... Did not understand why people play there.

Unfortunately not everyone googles (or checks here) first. If only...

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