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deDakron
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29 July 2013 - 2:52pm

Royal Vegas Casino/Fortune Lounge Group- Ripoff

4 replies • Last post

Hi all,

I have been a VIP member to the Royal Vegas Casino (Fortune Lounge Group) and want to warn everyone who ever wants to play or thinking to spend their hard earned money further.

Even I have been complaining for several months of the bad casino gaming performance, no one not even Executive Management was willing to look into the issues. I had screenshots and even videos showing the problems but no one cares.

Here are the problems I have been experiencing since end of last year and continuesly since beginning of this year:
- Reels spinning continously
- Error messages whilst playing games
- Games playing to slowly
- Errors when loading games
- Login not possible after deposit
- Logged out while gaming playing and games were good
- Was unable to play jackpot slots for many weeks and also other games
- Jackpot thermometer was showing 0 everytime after deposit

All comment I receved was bad luck and my internet connection. I have taken a video were I deposited and afterwards couldn't login. The casino was trying to load and load while at the back I was able to watch videos, surf online etc. So it is not my internet connection, by the way I have the highest internet connection you can get in Germany. And what has bad luck to do with Error messages, games not loading..such nonsense comments of them.

I have also written a ripoff report comment to those who are interested you can find it under:

http://www.ripoffreport.com/r/Royal-Vegas-Casino/nationwide/ROYAL-VEGAS-...

1 member gave thanks for this useful post: Mike Masters

usbarbadosslim93
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29 July 2013 - 3:53pm
#1

Hey Dakron, welcome to Casino Listings.

It seems to me that Royal Vegas has a good reputation on this site and is eCOGRA certified for fairness.

To me it also seems that some of those annoying errors could be your internet connection, just like the casino team said. I know when my connection isn't the best that I often get reels that spin continuously, errors playing games, login errors, and such.

I am interested to what other users have to say, but I would venture to say that the majority of your problems are indeed related to your connection.

deDakron
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29 July 2013 - 4:21pm
#2

Hi badbadosslim93
thank you for your reply. Here is my other report where you will see the links to the videos. Scroll down the report and there you will see the links to the videos. You clearly will see, that I am trying to login and surfing and even watching video. Judge for yourself:
http://www.ripoffreport.com/r/Royal-Vegas-Casino-Fortune-Lounge-Group/In...

usbarbadosslim93
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29 July 2013 - 10:36pm
#3

Yeah, I just saw the videos. From what I saw it looked like the login error was maybe due to server errors on their part.

The deposit one showed that the transaction was pending. I can understand that on their end. Maybe the transaction was not fully processed. What method did you use?

While I will agree that those things do suck, I don't think that anything nefarious is afoot. It looks more technical than anything else.

auCL-Ed
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31 July 2013 - 1:10am
#4

Hi Dakron, I'm a little bewildered as to why you think that you have been ripped off.

I can see from your video that there is a connection problem. It could be from your ISP or it could be the Royal Vegas server, or any other computer on the network path in between. Regardless of which computer is causing the problem, it makes no difference to your game results.

Let me explain what happens when you play. You click the spin button and your computer sends a message to the casino server. While that message is in transit and you are waiting for the response, the reels spin on your computer. This is all for show and it is otherwise meaningless. On the server while your reels are spinning, a random number is picked and the server decides if that number is a winner. It then sends the result of the spin to your computer where it shows you the result by way of stopping the reels in a position that has been coded to match the random number that was generated. Obviously the longer it takes for that round trip of messages, the longer the reels will appear to spin on your computer.

If there is a connection problem in between your computer and the casino server the following things could happen after you click spin and your computer attempts to notify the server:

1. The message never gets there. In this case the reels just spin and spin until your computer gives up or "times out" because it has not received a response. Your balance is not affected.

2. The message gets there but the response from the server does not get back to you. Again your computer times out. However the spin has actually been made on the server so your balance will change accordingly once your computer can reconnect, and usually the game will show you your last spin again next time you reconnect.

That is it. There is no rip off happening. I know it can feel like it, but the vast majority of Microgaming slots don't get "hot" (although there are some AWP style games that can), and there is no conspiracy to boot you off the game when you're on a winning streak. You are not more likely to win on your next spin if you have won on the previous spin.

As for the jackpot thermometers being zero, once again I would guess that it is a technical problem related to a connection issue. They are completely meaningless anyway. As each previous spin is independent of the preceding ones, a jackpot is equally likely to be won on every single spin, regardless of whether it was last won 5 minutes or 5 years ago. Let me state that clearly: you are not more likely to win a jackpot by playing a game with a "hot" thermometer as opposed to a "cold" one. It makes zero difference. You can maximise the amount you win if you are lucky enough to hit a jackpot by only playing games that have jackpots above their average win values, however once again, you are not more likely to win when the value is higher than average.

1 member gave thanks for this useful post: hope777

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