Partneplay

Not having anyone in my household who plays the online casinos, I have not heard of this before. At least they are working with you to find a way to allow you to play there.

I never really thought of this before. Is it okay for people to play on the same computer with separate accounts if they register with their own information?

Sorry, I don't know much about this topic, but I am sure someone (CL-Ed, even) will jump in soon.

I have actually heard of this before. Your computers share the same IP address (through your modem or router) and there are people who attempt to scam the casino by registering multiple accounts on one computer or through the same IP address. Because of that, there are a lot of casinos who will block users who have more than one account at a specific casino at the same address.

Susiebear is fortunate that Lucky Club is so cool about it. Imagine if you had an amazing balance through some nice slot wins and the casino realized there was another account registered through the same IP address. I could just see those wins being forfeited, the deposit credited back, and the player banned.

Fortunately Lucky Club is a good casino and it appears they understand that there wasn't any malicious attempt behind it.

Yes most casinos will have a clause somewhere in their T&Cs that says that there can only be one account on any one computer or IP address. It is for exactly the reasons slim stated, to combat multi-accounters and fraudsters.

You have done the right thing by letting the casino know so that there won't be any hassles in the future when you make a withdrawal.