Joined: 19 Mar 2013
Posts: 1
19 March 2013 - 5:09am

Jackpot Grand is asking for a lot of unnecessary information for my withdrawl.

2 replies • Last post

So, here's the story; I put 100$ Jackpot Grand, and they gave me a 300$ bonus. With that, I managed to play enough to be able to withdraw my remaining money. I ended up with about 1,000$ when I went to cash out. When I did, they requested the following:

- Copy of drivers license (Front and back) in color
- Copy of credit card (Front and back)
- A copy of my utility bill
- Bank statement

This all seems pretty unnecessary and intrusive. Is this normal? What can I do? Should I even bother doing all this? I don't know how I feel about giving them a copy of my bank statement...

CL-Ed's picture
Location: Sydney
Joined: 7 Sep 2007
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19 March 2013 - 6:32am

It is normal as they have to guard against fraud. However I, like you, don't like it so I usually do a few things to protect myself from possible identity theft. Get out a paint program and do the following with the scans:

- Black out some of the digits on your drivers license number and the middle eight digits and 3-digit security number on the back of your credit card. When you take a scan or photo of the card make sure your fingers are visible holding it and obscuring some of the edges as this makes it more difficult for a bad guy to reproduce.
- Ask if they need to see your signature and if not black it out too. There is no reason why they should, but I have had trouble in the past with other casinos requiring it to be visible. It makes no sense I know.
- Black out account numbers, any co-owner's names, and any dollar amounts on your utility bill and bank statements (they only need to see your name, address, and date the document was issued).
- If your utility bill comes with a cover letter showing the utility name plus your name and address I send them that. That way there is no financial info on it at all.

Do not send them scans in ultra high resolution as this makes them easier to reproduce. I usually do 1024px maximum height or width for a utility bill, and 360px maximum for a credit card or license.

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barbadosslim93's picture
Location: Michigan
Joined: 28 Jan 2011
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19 March 2013 - 4:30pm

Yes, this info is all normal, but make sure to black out digits. Don't do the address, as they can likely match that on a utility bill or whatever else you attach (remembering to black out the same thing over multiple documents can get tricky).

Don't fret though, you are good.