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usVvallebo
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17 February 2013 - 12:29am

Ruby slots casino: Winning withdrawals

16 replies • Last post

So they sent me this rewards player card pre loaded with $100. I played and won, $945. A representative told me there were no rules, and i can cash it all out.. just send the documents and winnings will be process.. Nice... played till it went down to $700 then decided to cash it out so i went to their withdraw methods: moneybookers, netteller, overnight express and wire transfer.. i filled it all up hitted the withdraw button then.. whoa!! it went blank again.. it wont go through.. tried again and still the same.. tried like 5 times and still the same.. so i chatted with a representative and wont give me an appropriate answer--- "Are you receiving a specific error?" thats what hes all asking..

What do you expect from a rogue casino like this anyways. Glad that i didnt waste so much time playing (i played for like 20 minutes or less) and not even trying to deposit my money. Nice screen shots i got though. Joking Joking

usVvallebo
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17 February 2013 - 12:32am
#1

and yeah, while i was playing and keep on getting the free spins and bonus--- the casino keeps on logging or kicking me out.. im sure that its not my internet connection coz my daughter was using with her ipad while am playing and she wasnt disconnected at all...

usVvallebo
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17 February 2013 - 12:45am
#2

lol, so i just gave up withdrawing the winnings and kept playing. i lose it all. tehehehe!

auCL-Ed
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18 February 2013 - 6:47am
#3

An an FYI, Ruby Slots used to be known as VIP Lounge Casino which was about as rogue as they come. They recently renamed it, I guess in the hope of conning more people into depositing their money there.

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usSusiebear
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25 February 2013 - 8:29pm
#4

Hubby had the same card and played it up at different casino's, funny eniough I never got it lol

crcindygreco
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27 May 2013 - 10:48pm
#5

Dear Vvallebo:

I had the chance to check your Ruby Slots account. After using a free $100 Reward Card you've requested a cash-out that was declined. The reason the ($603.00) was declined is because system did not detect any documents on file which is required in order for the casino to process any payment. It seems also like you spent the balance playing on the casino and redemeed more Reward Cards after that.

Regards

Cindy Greco

baLemi
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28 May 2013 - 9:25am
#6

Smile just want to say hello to everyone.. i'm new here .. cheers Beer

usM.J
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28 May 2013 - 8:54pm
#7

I have played at CoolCats and their sister casinos, such as, Prism, Club Players, Ruby, Slots of Vegas for the last couple of years. Last year, I thought that one of the casinos withdrew $35 from my checking account twice. I was wrong. I apologized repeatedly. I continued to play on all the sites for months. The problems started with Cool Cats. The only bonus I could use was the one where you have to win 30x the deposit amount before withdrawing. I stopped playing at Cool Cats because of this restriction and played at their sister casinos with no problems for months. Last month, I tried to make a deposit with my Visa and MasterCard; they wouldn't take it. A message came up to call customer service. What I was told, "Last year I committed fraud; so my account is flagged." WHAT! So, I had to use Western Union to make any deposits. I did that about four times. Now what the Cool Cats and their sister casinos have done they are not allowing me to use the bonuses with no max cash out, etc. that I always used in the past even with the Western Union deposits. I can only use the bonus coupons where I would have to win over $6,000 with a deposit of $50 to w/d any monies. What I believe happened is that any time my winnings reached $400 or more. I would cash out. I have won, I would say, over $4,000 in the last few years. The casinos are losing money on me. They have made it that I wouldn't want to play at their casinos--and they're right. I have communicated with the managers. I am told that the processors have flagged my account because I committed fraud, and there is nothing they can do to help me. Can you believe it? I did nothing wrong. I wish I had an address of the gaming authorities in the jurisdication of these casinos to report them. Who are the processors that they are referring to anyways? They wouldn't give me any names or addresses. I will never play at any of these casinos again. I am still waiting for almost $1,500 in winings since April 2013. Players beware.

usSusiebear
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30 May 2013 - 4:48am
#8
cindygreco wrote:

Dear Vvallebo:

I had the chance to check your Ruby Slots account. After using a free $100 Reward Card you've requested a cash-out that was declined. The reason the ($603.00) was declined is because system did not detect any documents on file which is required in order for the casino to process any payment. It seems also like you spent the balance playing on the casino and redemeed more Reward Cards after that.

Regards

Cindy Greco

I just played at one of there sister casino's free 50 dollars, won 1500 but couldn't cash it out cause of the 100 dollar max. But first they gave me the you have two accounts here bit. What wasn't true. I had an account at Cool Cat until there were problems about withdrawing. Anyway they asked me to deposit. I said no. I will like this guy did play up the 99 dollars I still have left and then not go back. I did not realize Wild Vegas was same as Virtual group but just a reminder that we should all check before playing a new ( to me) casino.

crcindygreco
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31 May 2013 - 5:31pm
#9

Dear Susiebear

Please send me an email to cindy@gwages.com and I will check your account

Regards

Cindy Greco

usLuckyMe
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31 May 2013 - 8:56pm
#10

I don't understand why casinos don't treat customers fairly. Once they get a bad rep, most people won't play there. The casinos that have a good rep will get far more players.

A lot of people who have been burnt at the casinos end up here to learn more about casinos in general. I have no problem playing at any of the ones recommended here.

ushope777
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1 June 2013 - 7:26pm
#11
LuckyMe wrote:

I don't understand why casinos don't treat customers fairly. Once they get a bad rep, most people won't play there. The casinos that have a good rep will get far more players.

A lot of people who have been burnt at the casinos end up here to learn more about casinos in general. I have no problem playing at any of the ones recommended here.

Unfortunately, it appears as if many just don't care. They know there will always be more who deposit money without doing research, being tempted by their false claims and promises. In the end, I would think they would pay for this, but there must be enough people who still deposit without doing research first or these places would not be able to keep going. Sad

Hope777

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auCL-Ed
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2 June 2013 - 8:13am
#12

These guys have been in business for years now. Clearly (and sadly) what they do is profitable. In the end, thats all that matters to rogue casinos.

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crcindygreco
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4 June 2013 - 8:24pm
#13

Dear M.J

Could you please send me your the name of the casino owing you money and your casino username to cindy@gwages.com. I will be glad to check your account and the amount owed by the casino.

Regards

Cindy Greco

auCL-Ed
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5 June 2013 - 7:50am
#14
M.J wrote:

I wish I had an address of the gaming authorities in the jurisdication of these casinos to report them. Who are the processors that they are referring to anyways? They wouldn't give me any names or addresses.

Mary, they are set up in Costa Rica where there is no regulation whatsoever. There are no gaming authorities, no licenses apart from a standard business license, and ultimately no accountability. You are totally at the mercy of the casino when you have a dispute with an casino set up in Costa Rica. If they decide not to pay you or lock your account, or do anything that you don't like or you think is unfair, you are SOL.

When they refer to "processors" they mean payment processors. These are third party companies that act as a middleman between the casino and you when you deposit or withdraw from the casino. The processor accepts your money, takes a fee, then passes it on to the casino and vice versa. Under the UIGEA law, they are not supposed to accept any payments to or from American players in connection with an "illegal gambling site" (which no-one has actually ever defined but that's a whole other story). So any kind of chargeback or fraud makes both the processor and casino paranoid because it attracts the attention of the credit card companies who investigate the transactions. And when they do this they can ultimately find out that the $100 that the processor has coded as a sale of a book for example is actually in reality a transfer to a gambling site. And that is when processors get shut down and casinos lose any money that was being held at the time, and then have to find a new processor willing to handle their transactions.

Unfortunately casinos are so paranoid about this that they don't seem to understand that the vast majority of their customers do not know any of this, nor should they have to even care. They see any dispute about a payment as an intentional and deliberate assault on their entire business, even if it was an innocent mistake or a legitimate chargeback.

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usSusiebear
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8 June 2013 - 8:50pm
#15

To Cindy who sent her e mail address to me among others. May I ask what you have to do with the Virtual Casino group?

auCL-Ed
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10 June 2013 - 8:46am
#16

Cindy works in PR for The Virtual Casino group.

1 member gave thanks for this useful post: Susiebear

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