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usSusiebear
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Joined: 20 Nov 2012
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7 February 2013 - 4:34am

The Virtual Casino

8 replies • Last post

I just had this conversation with this Casino. I had recieved a free birthday chip with a max cash out of 100 dollars. I could redeem this chip, no problem.

Susiebear:

Susiebear:

Axel: Thank you , How may I help you today?

Susiebear: I was just playing Lucky Tiger and had more than 200 dollars on my balance and it suddenly dropped to 98

Susiebear: what is going on?

Axel: Please hold while I check your account, thank you for your patience!

Susiebear: ok

Axel: You completed the play through and automatically the system deducts the bonus amount. We have a new system that once you accomplished the wager requirements it will remove the excess and leaves what you can cash out. Unfortunately, You won’t be able to cash out, Because, You have been playing with free chip with no deposit, You can play but just for fun, If you want to cash out. You have to Play with the balance or I can removed this balance And make your deposit.

Susiebear: Thats not what is offered and it was a free birthday chip of 50 dollars and once I had done the playthrough which I am sure I probably have I could cash out min and max 100 dollars

Susiebear: how can you remove 145 dollars for a 50 dollar free chip?

Axel: i understand, but according with our record, thisis your second free chip, and unfortunately, free chip are not allow to play in a row,

Axel: it is free chip, non deposit,

Axel: with maximum cashout,

Susiebear: I know but on the offer it says nothing about if you have had more free chips in a row. and it still has nothing to do with what you just told me about deducting what my bonus was

Susiebear: If it was removing the bonus or free chip amount it would be 50 dollars

Susiebear: not 145

Axel: Casino procedure, Your free chip has maximum one time , the rest of the money is not cashable, unfortunately,

Axel: you cant cashout or i cant credit back this amount,

Axel: Our Manager's e-mail is manager@casinosupportcenter.com

Axel: If you like, you can send emial to our manager

Susiebear: Also you told me I will not be able to cash out just now. According to the advert and offer I can cash 100 out despite the fact its a free chip

Susiebear: Oh don't worry I certainly will.

Susiebear: But suppose I won 500 dollars now. Your saying I still can't cash this out

Susiebear: And I will be copying this conversation as I am a member of an on line casino site who monitors on line casino's for these sort of practices. It will be posted there and I will be asking if anyone else has had any problems with this casino

Susiebear: I still would like an answer to my question, if I now win 500 dollars would I still not be able to cash it out

I hadn't triend to cash out at all.
This is bs he said I had had two free chips in a row and therefore couldn't cash out anything.

usSusiebear
GamblerGambler
Joined: 20 Nov 2012
Posts: 77
Thanks given: 2
Thanks received: 17
7 February 2013 - 4:40am
#1

Ok now i see it. I really have to start checking the lists before I play lol.
Well this is just an emphasis on what is said here on the sire about this casino.

usUbetcha
True PlayerTrue Player
Ubetcha's picture
Joined: 28 Dec 2011
Posts: 880
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7 February 2013 - 5:29am
#2

@ Susiebear.. Unfortunately, I've read this casino is blacklisted and notorious after I accepted their free chips too just like Coolcat Casino, part of their group.

I am trying NOT to play for free chips anymore.. lesson learned. Most online casinos will get you one way or the other. Also, I'm staying away from bonuses.. unless it's a real good offer with lower play through.

Y'all take care.. =^. .^=

usSusiebear
GamblerGambler
Joined: 20 Nov 2012
Posts: 77
Thanks given: 2
Thanks received: 17
9 February 2013 - 4:44am
#3

I won again and tried to withdraw and they said no. So I said ok but I still have no explanation why when I had a fifty dollar free chip you took 145 dollars from me. I was plaing and had 235 dollars and suddenly just ninety. They will not explain this so after trying once again tonight to get an explanation I told them to delete my account. Which he said he would.

gbnewmannewy
NewbieNewbie
Joined: 8 Feb 2013
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9 February 2013 - 2:22pm
#4

Despicable.. Really gotta name and shame these types of operators!

auCL-Ed
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Location: Sydney
Joined: 7 Sep 2007
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10 February 2013 - 11:16am
#5

These guys are scum of the worst kind. They are owned by a convicted fraudster and have been ripping people off for years. The amazing thing is that despite burning through customers with their dodgy practices they still manage to stay in business. I guess it helps when they only pay a small proportion of their winners.

A quote from the warning on our review of The Virtual Casino describes this situation exactly:

Quote:

They might pay eventually should you have met each and every condition placed on these deals but be aware that if you have violated any of their terms in the slightest way, you can expect to have your winnings voided. This could include something as mundane as using two free chip codes in a row without depositing in between, even though they emailed you the free chip code themselves.

As for the automatic reduction from 235 to 90 or so, they aren't actually to blame for that one. RTG introduced that into their software a while ago. As soon as you complete the wagering requirements they subtract any non-withdrawable part of the bonus from your balance. This creates another problem because once they have done that, you have completed your bonus right? But we've had complaints that people have kept playing, won more, and then the casino tells them that they can't withdraw more than the limit on the bonus, even though they already subtracted the excess when the bonus wagering finished. They have engineered a situation where the player can keep playing without possibly winning.

Always play it safe! Consult our list of rogue casinos and warnings before depositing.
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sgaljufri jumari
FreerollerFreeroller
Joined: 1 Feb 2013
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14 February 2013 - 5:10am
#6

OK I TAKE NOTE,THANKS

uss7ven777
NewbieNewbie
Joined: 5 Sep 2013
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Thanks given: 0
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5 September 2013 - 12:37pm
#7

hmm Axel is also support that I talked with at Palace of Chance , but before my chat with this person i was told by another support I could not cash out the money I won from a no deposit bonus... I got a 150.00 no deposit bonus the play thru was something like 3,400.00 and max cash out was 300.00. Well I made the play thur.I decided I only wanted to play 7's and stripes slots I won jackpot 2 times 1 for 600.00 and 1 for 500.00 something and finally hit 3 red 777 .LUCKY HUH hmmm ok. By the time it was all done I had about 1,200.00 in my winnings soon as I hit the play thru it all left but the cashable amount

. but anyway was told by the first support I talked with there was someone else from my address that had an account that got a no deposit bonus there-for my cash out would be denied.
This family memeber played that bonus years ago and hasnt played there in years but they find every thing they can to not pay you.

Ok so now I go to support again and ask that the money I won be taken out of my account so IF I decide to deposit I would not have a problem with it being mixed up with the money I could not cash out LOL LOL . heres what I was told ..

Axel: You cant deposit yet in top of this balance or for cash out

Axel: You have to deposit once your balance goes to zero ,

Axel: One moment please

Axel: You can go and request your withddrawal and wait the confirmation accounting

Axel: In order to update your file, we need to ask you for the following documents:

Axel: -Copy of an Identification (Driver's License or Passport)

Axel: -Utility bill (Showing your name and address)

Axel: -Signed Certification Form for all the Credit/Debit Cards used

Axel: -Copy of all the Credit/Debit Cards you have used to deposit

Axel: The link bellow will take you directly to the Certification Form

Axel: You can send your documents to: ccprocessing@palaceofchance.com or by fax 1-800-847-5125

Axel: -Checks MUST be deposited to your bank through the teller and within 30 days of being issued. You cannot deposit them using ATM Machine or try to cash them anywhere, not even in your bank, only deposit them in your bank account.

Axel: -If the check includes a note about taking it to a cashing store, you must disregard this note. The checks can only be deposited it in your bank account and should NOT be taken to a check cashing store.

Axel: -Checks cannot be endorsed to any third party; they can only be deposited in your bank account.

Axel: -If you are asked about the origin of the funds, please do not mention that it comes from a casino, nor an online gaming site.

Axel: -Some of these checks are Canadian and can only be deposited into a checking or savings account that takes Canadian checks.

DOES THIS sound a little fishy?? THE CHECK THING ??-If you are asked about the origin of the funds, please do not mention that it comes from a casino, nor an online gaming site

I think I will avoid Palace of Chance or any site related to it not worth the problems im sure I will run into .

auCL-Ed
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Location: Sydney
Joined: 7 Sep 2007
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6 September 2013 - 12:00am
#8

Yes the statement about the origin of funds is correct. The problem is that most American banks will not allow any gambling related transactions for fear of breaking the vague UIGEA law. If you state that it is from online gambling they will not accept the check and could even cancel it and cause all sorts of problems for the payment processing company.

Always play it safe! Consult our list of rogue casinos and warnings before depositing.
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