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austripeyfish
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29 January 2013 - 4:32am

32red - a short story about their security and not handing back your money

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I sign up for 32red using my bankcard, my bank wants sms confirmation, but my card isn't registered for that scheme, so I use my partners card which is, we have a joint account. The money goes in.

We play for 6 hours, make small profit, then suddenly the casino stops working.

A day later we ask online chat if site is broke and they inform me that my transaction was fraudulent because my name and the card name are different.. There was no contact from them about this. They said they sent an email but they didn't.

I receive an email saying what fast payouts red32 provide, and that I should deposit more money -ha.

They ask for my passport number to check my details before they tell me this. Despite the fact it's irrelevant, I have to wonder whose privacy is being protected here.

They tell me due to security they have refunded my original deposit. I ask how come I played for 6 hours technically on someone else's card, they didn't want to talk about that.

One week later, no refund, I go back to online chat, they say an email has been sent to me - it hasn't, just another email about how fast their payouts are - ha.

Apparently my mastercard refused the refund because of online gambling laws in Australia!!! The same bank that deposited money to an online casino - hmmm

They suggest they put the money back into my account - the same money they refused to accept 6 hours after it had been deposited and gambled with.

We say get lost, gimme my money I go elsewhere, and now all kinds of rubbish about ID etc - they have both my bank details, my address, phone, passport number. We are being put through hoops.

I'll let the reader decide what all this means, but I would have to worry about depositing money if you are from Australia.

austripeyfish
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29 January 2013 - 4:53am
#1

Just had confirmation from my bank - no record of any refund attempt to my account, and no reason why they would refuse it. The bank have been advised of 32reds actions, and they can deal with that as they see fit.

auCL-Ed
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29 January 2013 - 11:44am
#2

Hi stripeyfish, I am Australian and play at 32 Red al the time and have never had a problem of any kind. Most casinos are fairly paranoid about fraud and money laundering so using an account with a different name is almost guaranteed to set off alarms. That said I am sure they will refund you if you can provide the required ID etc. 32 Red are straight up, one of the best casinos around, and they aren't in the business of ripping people off. If you can't get anywhere with them send me a private message and let me know your account number there (what you use to login, but not your password) and I'll try to get in contact with them on your behalf.

I do not however deposit directly from my bank account. The best thing to do if you want to play online is to set up a Neteller or Moneybookers account. They are known as e-wallets and are similar to Paypal which you may have heard of. You deposit into your e-wallet using your bank account or credit card, then use it to transfer to and from the casinos. The deposits are instant and the withdrawals are very quick too depending on where you play, and the bank never sees anything to do with online gambling. Neteller even has an ATM card that you can get to withdraw money directly from the account at any ATM so you don't even need to withdraw it back through your bank account.

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austripeyfish
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29 January 2013 - 12:19pm
#3

Tx Ed, I appreciate your thoughts, however I am doing nothing illegal. And you may also be interested in this quote that I just received from them.

"Furthermore because we are unable to process funds to MasterCard’s that have been issued in Australia at this time, you will be required to add an alternative payment method for the Card Holder in order to process the funds, please do so via the bank button when you are logged into the casino software".

There is no mention of this on their website, and they still accept deposits via this method.

Considering they lied about my bank not accepting the refund, and now they come up with this?

Forgive me if I find them difficult to trust.

They have also since suggested that they put the money back into my real money 32red casino account - the same account they had refused the money to in the first place. Suddenly it's no longer fraudulent?

A serious security flaw has been uncovered. If I had someones stolen card, I could have 6 hours of running it down, and then withdraw any winnings to my own card.

auCL-Ed
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29 January 2013 - 12:37pm
#4

I know you're not doing anything illegal! Technically the casino is though. Australian law says that its illegal for an online casino to accept an Australian's money, but its not illegal for a punter to deposit it and play. Obviously none of the casinos operate under Australian law though so its a bit of a moot point.
Related article: Is online gambling illegal in Australia?

I'm suggesting an alternative that for me is far more convenient and saves me ever having to deal with my bank (ANZ) which invariably ends in frustration.

I can't think of any casino that I play at regularly that will allow me to withdraw to a Mastercard. Visa does allow it in some cases. That said I don't know if there is a difference between a refund like you get at a shop when you return something you bought and a withdrawal from a gambling site. It is possible that the gambling site transactions are treated differently.

32 Red's website does in fact say this on the payment methods page for credit cards:

Quote:

In all instances we will process your withdrawal back to the debit/credit card used to deposit on your account. However, due to Visa and Mastercard scheme rules we are sometimes unable to process refunds to certain foreign card types. In this case we will be more than happy to offer an alternative payment method to process your withdrawal. In order for us to do this you will be required to supply certain documentation to verify your card details. Please contact us via Email, Live Chat or phone for further assistance.

Anyway keep me posted and the offer is still open to help if you can't get through the wall of customer support.

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austripeyfish
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29 January 2013 - 12:56pm
#5

Tx Ed, they have plenty of my details, now they want more. I'm not tolerating this treatment. They have lied to me and gone back on things they have said. To be honest, I think they have dug a hole and are trying to save face.

I use the exact same mastercard at PKR poker, have done for 5 years and have had no trouble receiving withdrawals.

My bank have stated they have no problems accepting a refund from 32red.

usirishgilly
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29 January 2013 - 11:48pm
#6

I like the idea of not allowing any casino online to have my banking info CL-Ed. I also had a problem recently, with a reputable casino also, but i am bothered when I have to give my banking info. Something as simple as an e-wallet certainly does cut down on those worries, but there are not a lot of e-wallet opportunities for Americans. No Money Bookers, no Pay-pal for gambling purposes, etc.Do you know of a good e-wallet for Americans? I often will use a prepaid card, but you cannot withdraw to a prepaid card.

auCL-Ed
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30 January 2013 - 1:06am
#7

My advice for Americans is in fact the opposite. Do not use an e-wallet if you can avoid it. The reason is that the financial restrictions placed on the casinos mean that e-wallets servicing Americans can be frozen and the money seized. This has happened in the past with services such as eWalletXpress and Quicktender. In addition, due to the risk of seizure the e-wallets often place a large hold time on withdrawals, sometimes as much as 45 days. I don't know about you, but I don't want my money in limbo for 45 days while I sweat it out hoping that the e-wallet is not either shut down or does a disappearing act overnight.

So if you are tempted to use an e-wallet as an American, establish before you sign up exactly what the hold periods are. And if you do use it then transfer any money in it out to your bank or another casino as soon as possible. Don't let the money sit in there. I know that restricts your options but I would rather you be as safe as possible with your money.

2 members gave thanks for this useful post: barbadosslim93, Ubetcha

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usbarbadosslim93
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30 January 2013 - 3:47pm
#8

Good advice as always Ed. I found an e-Bank that I signed up for, and am going to test it out for my internet gambling purposes ONLY.

It may end up being a good alternative as it has a Visa Debit Card, direct payments, etc. We shall see...

austripeyfish
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19 February 2013 - 9:31am
#9

3 weeks later and still no refund. Have written to escrow, and 32red head office. Had emails from some secretary, then passed back to 32red, now they want a copy of my bank statement, but not for spying or anything suspicious, but to confirm THAT I HAVE GIVING THEM THE CORRECT BANK NUMBERS. I tell you, anyone that deposits with these companies is kissing their money goodbye.

auCL-Ed
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20 February 2013 - 10:16am
#10

stripeyfish, send me a PM (use the link on the left under my name) with your username at 32 Red and I will contact them and give them a hurry up n your behalf.

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