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uskianz11
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19 January 2013 - 9:21am

Casino Withdrawal.

7 replies • Last post

I have a question regarding charges to a casino.
This is my current situation, I've played in this sportsbook for couple of weeks and I won at first and DID a withdrawal. With that being said, I have sent in my ID, utility bills, copy of the cards to them to make the withdrawal. but recently, I deposited about 400$ in and WON about 500 wanting to cash out. They denied my withdrawal and frozed my account because they said I was chip-dumping on their poker games. I dont even play poker on their site that is ridiculous. I am wondering If i go to my card company and do a charge back against them for the 400$, could they use the documents I've sent them and the withdrawal I've made against me and will I be held liable for any criminal charges?

Thank you.

auCL-Ed
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20 January 2013 - 12:41am
#1

Hi kianz11, your profile says you are in the USA so I'll go with that assumption. May I ask which sportsbook? Is it a well known operation or a private site you were told of by Tony from the barber shop? If it is the latter I would be very, very careful as you never know who is ultimately running the site.

First up, in a general sense I don't see anything wrong with you or any other player charging back if they are refusing to pay legitimate winnings. If you risked your money and won fair and square and they won't pay then they are ripping you off and that is exactly what a chargeback is meant to prevent.

I am not a lawyer (and you should probably ask one to be sure), but my 2 cents worth is that there is no way they would report or complain to authorities about you because the fact they are transferring money to and from players inside the USA is itself a legal issue that is far more serious. They are in no position to complain or report anyone. In fact sites serving Americans hate chargebacks more than anything because they are investigated and it brings unwanted attention to whatever payment processor they are using.

One caveat though is that some operators share lists of players that charge back. So it could come back to bite you if/when you decide to play elsewhere in the future.

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uskianz11
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24 January 2013 - 9:35am
#2

Hi CL-Ed, thanks for the reply,

My concern right now is that I've sent them one of those verification form along with my Credit card and ultility bill. I dont know what effect those will have on my chargeback investigation and if it will come back and bite me because of the last cash out. however, the verification form I sent in says "authorization for xxxxx company", while on my credit card it say yyyyyyy company. Name doesnt match so I am assuming that there will not be any contest for the for chargeback and I shouldn't be in any legal trouble for chargebacking for 400$? amount is too small for any federal investigation right?

auCL-Ed
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29 January 2013 - 12:23pm
#3

Thats what I would assume, but like I said I would check with a lawyer if you really want to be sure. While the utility bill and card etc are evidence that suggest it was you (although it could be someone else using your ID fraudulently), they aren't in a position to use that against you without revealing that they are processing miscoded gambling transactions which could potentially interfere with their entire ability to run their business.

If you let me know which sportsbook it is I might be able to help mediate with them. If you don't want to post it publicly, send me a private message.

1 member gave thanks for this useful post: barbadosslim93

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usirishgilly
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29 January 2013 - 11:41pm
#4

Once, several years ago, I received a letter from a collection agency.It was from an online phone company that allowed you to use your telephone bill to make deposits at certain casino's. The charges went onto your phone bill. The phone company would fight you tooth and nail, regardless of how the money was spent. However, I had the same problem at a casino I had deposited at as Kianz 11. The only way I could get what they owed me was by doing a charge back. I called the people at the other end of the situation, the company that allowed you to deposit through the use of their service, and I told the woman I spoke with that I had over charged, couldn't afford to pay the bill, and didn't want my phone shut off. I appealed to her sense of greed, arraigning to send to her personally a check for 100 dollars a month. It worked. The charges associated with that casino magically disappeared from my phone. The only way that could have happened, is if she reported the bill as paid both to my phone company, and her company's computer system. I do not know how she handled it on her end. Well she did receive $100 a month from me for 4 months. That was the money that was still in my account above what they owed me for my winnings. On the fifth month, I sent her a check for $28.00 and explained that there would be no more money fourth coming, and why. She threatened me with all out doors, but in the end, there really was nothing she could do without revealing her culpability on her end. (The checks were going to a personal address in Canada, I checked.) So then about two months later, I get a letter from a collection agency looking for the money I owed the casino. Guess she covered her butt by refusing to pay them. When I received the letter from the collection agency, (the amount I was being sued for was $587.00) I called the number on the collection agency's letter and asked to speak with the person who had sent me the threatening letter. I told the gentleman who I was. I then told him that I was an American, and this bill was a charge back from a casino. I then informed him that should my credit be affected in any way, shape, or form, due to his agency's involvement in this, I would be suing him, along with his agency, as well as the casino. I pointed out to him that he was trying to collect on an illegal debt, as online gambling is just such an activity for American's. I pointed out also that he was acting as the casino's "leg breaker" in this matter, and repeated that I would not hesitate to sue him if I so much as heard his company's name again, by phone or snail mail. I never heard from them again. Nor did it ever show up on my credit rating any where. My problem was a bit different, but in the end, the same.
As another example, just recently, a casino I have been a steady depositor with for many years, suddenly charged me for two deposits more than I had actually made. I made one deposit for $50, I was charged for three deposits of $50. First I tried to reason with the casino support, they claimed they had the proof as I had spoken to live chat each time. Well since I actually had not made three deposits, I did not care what they claimed. I knew the truth. I notified my bank that I had made but one "purchase". I then notified visa of the same as my bank debit card is a visa. Visa security did their thing, the money was replaced into my bank account. A few months later I received a letter from Visa letting me know that their investigation had been concluded and they had found for me. I have received a couple of nasty, threatening letters from a sister casino of theirs, that I had no idea was a sister casino until they informed me that the only way they would accept a deposit from me in the future was through western union. I don't intend to ever deposit with this out fit again, and I sent an email demanding that they close any account at any casino they owned that had my name on it. I received one more threatening letter, in which they claimed that my local police department as well as Visa Security were investigating me for fraud because of materials they had supposedly supplied them. Well as I said, there could be no such happy horse pucky going on since I had not made three deposits. So I returned the email telling them that I would sue them if they ever contacted me again. I also told them that I was forwarding all correspondence from their casino, as well as every one I had received from their sister casinos to Visa Security, and I did just that. I have not heard a peep from them, the police, or visa security since then. It has now been at least six months from the onset of this problem. Do not be worried about doing the charge back Kianz. It is true that this will come back to bite you on the butt however- I have had my accounts at several uninvolved casinos closed due to this issue, and I almost wish I had let whomever stole the money to begin with keep it. I look at it this way though: I did not make three deposits at the casino. It was and is still a highly regarded casino group. One of their support people either got greedy, or sold my info to someone with the smarts to use my ip address. I do believe that the casino honestly thinks I made the deposits, which is why I have not named them here. Someone who works for them and has access to the needed info tried to pull a fast one for sure.I cannot prove this. So I cannot ever catch the person who pulled the fast one. There for I cannot trust my hard earned cash to these people. I don't know if it was the processor, or someone in the casino, or what. Maybe even a hacker. I just do not know and I never will. I have found out that it could have been any one of the three choices. People actually can change their ip address to appear as if it were your ip address. Then they can get up to all manner of mischief. That just scares me! Bottom line though- you are an American, it is illegal for casino's to remove money from you for such purposes, so they have zero leg to stand on. You say you didn't make the deposit and they will threaten you till either the cows come home or you make them stop, but there is truly nothing they can do to you because of the reasons CL-Ed stated.

2 members gave thanks for this useful post: CL-Ed, hope777

uskianz11
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31 January 2013 - 7:06am
#5

Thank you all for the information, I really appreciate all your time spent replying!

sgaljufri jumari
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2 February 2013 - 10:45am
#6

hi guys ..im newbie in casinolisting..update of anythg cheers
Angel

ushope777
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2 February 2013 - 5:22pm
#7
aljufri jumari wrote:

hi guys ..im newbie in casinolisting..update of anythg cheers
Angel

Welcome!

Be sure to look in the General Chat forum and introduce yourself in the new members' thread You will receive five CL Chips for doing so, plus more people will see you and welcome you.

I look forward to getting to know you better. Smile

Hope777

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