Casinomoons: pay out experiences?????

welcome to the forum vvallebo! glad to have you on here. ill tell you the best person on here to ask is cl-ed. i bet he will be on tonight and help out. but there is also hope777 and luckywalker who know a bit about pay outs. but from what i have read and seen as long as you were playing at a reputable casino you should be fine. sometimes they take a bit to get the cash. what casino was it? also we hope to see you stick around with us 🙂

Hello Vvallebo. Unfortunately, the news I found for you is not so positive. I looked up the casino you mentioned, because I have never heard of it before, and it is on the blacklist here at Casino Listings:

http://www.casinolistings.com/casinos/casino-moons-review

But don't completely despair yet. SOME have been paid from some questionable casinos, but it takes a LONG time and some pay in installments.

Also, with some CL-Ed can help, but I don't believe he even any longer communicates with those on the blacklist.

I AM happy you found us, and I hope you will stick around. One place you can count on receiving from CL-Ed is honesty and he will NEVER promote a casino for his own gain and at the expense of us players.

We have a lot of fun here, and I have received much great advice here from CL-Ed and other members, including Barbados Slim and more.

I am sure CL-Ed will see this. Sometimes it takes a day or two, so please hang in there and be patient.

Can you share, in the meantime, what you have won, like how much and review the communications between you and the casino with us, so when CL-Ed DOES see this he has a better picture of what is going on. For example, what causes you to wonder if you will get paid or not? Anything you can share will help.

I hope you decide to stick around and join us by becoming an active member of this great place: Casino Listings!

Welcome! 🙂

In my experience with rogues Vallebo be courteous when dealing with chat....get the email of finance if possible and also the PR rep. I have never played at Casino Moons but have and won at a couple other rogues and have been paid. ( Altho I do NOT advocate this behavior but it is a risk I sometimes take 🙂 ) It usually takes about 2 months from time of request til you receive pmt. I will research and see if I can find some email addresses for you.

Also did you play with a bonus because if you did it is sticky so they will subtract it from your winnings. I.E. you had a 300% bonus, you deposited 50 dollars so you played with 200 but the 150 is theirs to keep, just consider it a loan from the casino 😉 and when you request payout the y take back the loan. when I was a newbie I didn't understand this and got extremely frustrated when I requested withdrawals and was denied cux I didn't have enough after the bonus was subtracted.

Good Luck , Be Patient and above all don't put back your withdrawal and play cuz then the casino definitely wins.

luckywalker wrote:

In my experience with rogues Vallebo be courteous when dealing with chat....get the email of finance if possible and also the PR rep. I have never played at Casino Moons but have and won at a couple other rogues and have been paid. ( Altho I do NOT advocate this behavior but it is a risk I sometimes take 🙂 ) It usually takes about 2 months from time of request til you receive pmt. I will research and see if I can find some email addresses for you.

Also did you play with a bonus because if you did it is sticky so they will subtract it from your winnings. I.E. you had a 300% bonus, you deposited 50 dollars so you played with 200 but the 150 is theirs to keep, just consider it a loan from the casino 😉 and when you request payout the y take back the loan. when I was a newbie I didn't understand this and got extremely frustrated when I requested withdrawals and was denied cux I didn't have enough after the bonus was subtracted.

Good Luck , Be Patient and above all don't put back your withdrawal and play cuz then the casino definitely wins.

That last part is EXCELLENT advice and something CL-Ed always reminds players about. Some are tempted to put back and keep playing, and that is just one more way they get you, actually hoping you will do that and then lose it all (and some HAVE done that).

Here is some info I found:

Customer Service
Live Chat Email: [email protected] Phone: 1-877-634-0168 UK- 44 203 218 6406

Comment left by another player: Comments

Wish4Wins

29/12/12

Before you deposit at Casino Moons (Winward group), ask live chat about their withdrawal terms first! WORST terms ever - 3 deposits required before 1st withdrawal, 1 withdrawal per month per casino, $500 max withdrawal per month for first 6 months, including 1 more deposit at withdrawn account before you can make another withdrawal elsewhere!!! TOTALLY INSANE RULES!

Have your read all the terms and conditions of this casino on their info page?

omg that almost insures the casino noone can ever with draw!

well here is part of their t&c's I found on their web page:

lthough there is no maximum withdrawal amount, a maximum of $2500 (Two Thousand five hundred US Dollars) can be sent per week, all balances will be sent in increments of $2500 the following week(s).
Bonuses will be credited on deposits only. Reversed withdrawals are not considered deposits and will not be matched with a bonus.
If any of a player's real money deposits to the casino are reversed due to insufficient funds, chargeback, or any other reason, irrespective of the payment method, the casino withholds the right to cancel any bonuses, credits, wins or withdrawals. Bonuses will be given only once per player, account, household, computer, IP address, and workplace, as per our terms of use. If a second account is opened it will be closed and all play bonuses and winnings may be cancelled. The Player is fully aware of the fact that his credit card, when used for deposit/purchase will be immediately billed after deposit/purchase.
All rules and regulations contained herein represent the complete and final agreement between you and Casino Moons and supersede any and all prior agreements. This agreement shall also be deemed an exclusive agreement between you and Casino Moons.

The complete t&c's are at this link:

http://www.casinomoons.com/end-user-agreement.html

From bad experiences I always read the T & C's before I deposit any money at a casino and then if I get some flack on w/drawls I refer back to the T&c's thru email and Live Chat. It pays to be knowledgeable of the specific casino's language 👍

this is why i love this forum! everyone here is really knowledgeable. and when something goes wrong you find here real fast! almost like the online casino watch dog. this way by reading the posts you know were your safe were your not! thank you to all who have experiences and have been willing to share there outcomes with everyone.

I have my fingers crossed for you Vvallebo. I know its hard to be patient when you want your winnings NOW but just plan on 2 months from today...maybe a little longer seens as you had to have docs approved and if they put your winnings back inot your acct just keep doing a withdrawal request until you find out what their issue is. And after its approved email support at least once a week and also speak with chat once a week.

And hey just keep telling yourself at least you won and thats more than alot of us can say lately. 🤑 🥳 🙂 👍 👍

thats awesome ill keep my fingers crossed for you 🙂

luckywalker wrote:

Before you deposit at Casino Moons (Winward group), ask live chat about their withdrawal terms first! WORST terms ever - 3 deposits required before 1st withdrawal, 1 withdrawal per month per casino, $500 max withdrawal per month for first 6 months, including 1 more deposit at withdrawn account before you can make another withdrawal elsewhere!!! TOTALLY INSANE RULES!

Have your read all the terms and conditions of this casino on their info page?

They may have been bought out by the Winward group but it doesn't look like they are part of that same group anymore, or else they have decided to change their insane T&Cs from when I last saw them.

Keep us posted Vvallebo and let us know how long it takes. And don't go back there to play again, you're taking on far more risk than you need to.

Sound advice, as always cl-ed. I got that quote from someone who recently posted on another casino site :\

Wow vvallabo I am hoping you are one of the fortunate ones to get paid quickly (fingers crossed 😉 ) when I get payment from rogues it takes 2 months at the very least. Please keep us informed. 🌹

here are the withdrawal terms I found:

http://www.casinomoons.com/cashier/withdrawal-options.html

Vvallebo wrote:

I will update what will happen. Thanks guys.

Yes! Please DO keep us posted. And don't be a stranger! 🙂

OH. WOW. 😠 🧛 💣 😠 I have honestly NEVER heard of such B.S., Vvallebo! 😢 I mean you are chosen for some phony verification process so your withdrawal is held up for at least another week? Don't REPUTABLE casinos verify ALL accounts, not just those chosen RANDOMLY! I smell a BIG RAT! 😢 And after that week, what will they "find" during this process. I would be afraid of a place like this even HAVING my information! 😢

As you can see, I am very upset FOR YOU this morning. I wonder what CL-Ed will have to say about this. Have you ever heard of this excuse CL-ED? This is a new one for me.

Good grief! 😢 😈

Yes as my mom says, "We live and learn. Anyway, we live." lol You can chalk it up to lesson learned, but they are still very WRONG to do this to you.

I can't wait to hear what CL Ed has to say about this extensive "verification" process. Another excuse, of course.

I am glad you found us. 🙂

Interesting. I have also never heard of that. Why would they choose to decline the transaction just to further verify the docs?

Maybe its a stalling tactic to wait until funds are at the casino?

I am stumped as to this, but hope you do get those funds ASAP.

I did read that in the casinos terms and conditions vallebo and I am sure it is a delay tactic but that doesn't mean you wont get your payout. Just keep putting it back in and request another withdrawal and I am positive you will receive it but it will take a few weeks. I am just now starting to receive $$$ from when I went rogue in early December. there ae threads from others in this forum that played at some black-listed and did eventually get their payouts so don't lose faith.

It is an obvious delaying tactic. I would like to see the stats on how many new winners are chosen for this "random" verification.

I DO hope you receive your winnings, because that is a nice win! 🙂