0
$ £
usconcerned customer
NewbieNewbie
Joined: 9 Jan 2013
Posts: 2
Thanks given: 0
Thanks received: 1
16 January 2013 - 10:20am

Lucky Creek Casino thieves

14 replies • Last post

Beware Lucky Creek is not reputable, they are theives who will not refund any funds to your credit. They change the rules as you along to avoid paying the money you have won.

To be fair, I won on a free bonus (won $72.10). I started to play and started hitting top prizes on 2 slot machines for a total winning of $572.10 (net amount after playback amount completed). After playing through the required playback amount ($2900.00), I forfeited the bonus as per the rules of the casino amd requested to withdraw $400.00. They charge you $7.00 for refunding to credit card so net due me was $363.00.

After 2 days, I was notified that there was required documents missing in order to pay me (drivers license, credit card copies, etc). After sending this in and waiting a week for my money I inquire and am then told that they denied the withdrawal since I had played 2 bonuses and did not deposit inbetween the 2.

THIS IS BS. The rules clearly stated that all that was required was a deposit in the casino within the last 60 days, which I qualified for. After going back and forth with Lucky Creek, it is evident that they are not honest, reputable and are theives.

DO NOT PLAY AT LUCKY CREEK CASINO, BESIDES LOSING MONEY, I HAVE FOUND THAT THE SOFTWARE LEAVES A TROJAN VIRUS ON YOUR COMPUTER. COST ME $165.00 TO HAVE REMOVED.

1 member gave thanks for this useful post: techmaster187

usluckywalker
Slots FanSlots Fan
luckywalker's picture
Joined: 25 Aug 2012
Posts: 1124
Thanks given: 73
Thanks received: 160
16 January 2013 - 12:51pm
#1

Concerned Customer,
Welcome to the forum and so sorry to hear of your bad experience but to be fair to the casino, it is usually required to make a deposit (usually at least 25 dollars) in between free chip bonuses. I found this out the hard way as well.
I have played here and I didn't get a virus so idk about what happened there.

ushope777
Forum Angel
hope777's picture
Location: Minnesota USA
Joined: 1 Jan 2011
Posts: 12171
Thanks given: 955
Thanks received: 717
16 January 2013 - 3:02pm
#2

I have never heard of this casino myself, and I haven't checked the reviews there, but I am really sorry to hear this happened to you.

Please join us in the forums and learn about all the safe places to play and also how to decipher the fine print. We would be pleased if you stick around for a while! Smile

Hope777

Hope is a good thing, maybe the best of the things, and no good thing ever dies.
Shawshank Redemption

usbarbadosslim93
Forum Angel
barbadosslim93's picture
Location: Michigan
Joined: 28 Jan 2011
Posts: 7779
Thanks given: 535
Thanks received: 498
16 January 2013 - 3:24pm
#3

Lucky Creek has a good reputation as far as I know. Did you read the terms of the bonus? If its required in the terms of the bonus or casino, there isn't much you can do about it.

As for the virus, I never heard of this either. Are you sure it came from Lucky Creek and not somewhere else?

auCL-Ed
StaffStaff
CL-Ed's picture
Location: Sydney
Joined: 7 Sep 2007
Posts: 6126
Thanks given: 2477
Thanks received: 1773
17 January 2013 - 4:07am
#4

Hi concerned customer and sorry you have had this bad experience. I'm off to check their terms and conditions to see if I can find this magic clause that denies you your winnings.

Always play it safe! Consult our list of rogue casinos and warnings before depositing.
Every comment you make in our forum earns you CLchips which can be used to buy real prizes in our CLchips shop!

auCL-Ed
StaffStaff
CL-Ed's picture
Location: Sydney
Joined: 7 Sep 2007
Posts: 6126
Thanks given: 2477
Thanks received: 1773
17 January 2013 - 4:49am
#5

Ok here is the relevant information that I could find:

Quote:

8.4.1 A player is only permitted to claim one free bonus offer on their casino account, where no deposit is required. This includes free money offers and free spins offers. Should a player claim more than one free bonus offer (in succession without making a purchase at the specific casino in question), any winnings generated from this bonus will be null and void.

Quote:

8.9.1 In order to qualify for subsequent bonuses, the player needs to make a minimum deposit of $20 between the last bonus credited to their casino account and the date of the next Promotion offer.

Quote:

10.1 Where a player has won using their first free money offer/no deposit bonus (i.e. no deposit was made), a maximum withdrawal amount of $100 applies.

Exception: To players playing from the United Kingdom, Denmark, and Greece a maximum withdrawal amount of $50 applies. The rest of a player’s winnings will then be made available to the player for a period of 6 months in the form of match bonuses.

Quote:

10.3 Where a player has won using their second free money offer/no deposit bonus (i.e. no deposit was made), such winnings will be forfeited and no withdrawal will be permitted.

Clauses 8.4.1 and 8.9.1 seem pretty definitive and the others support what the casino has told you. 10.1 suggests that even if they were to pay you the maximum would be $100, not the $400 you withdrew.

And yes as a player I hate having to go through legalese crap like this but unfortunately it is the nature of the beast.

Now behind the scenes here at Casino Listings, we have a change detection system in place where we monitor and record changes to a casino's T&Cs. Fortunately Lucky Creek is one of the ones we have been tracking, and we have had them covered since 2011-08-14 20:41.

This part of their terms changed between Wed Dec 05 20:41:25 PST 2012 and Fri Jan 04 20:41:26 PST 2013, but we monitor changes weekly so you can assume it was probably made in the first week of January. The part crossed out was removed and the words in bold were added.

Quote:

10.3 Where a player has won using their second free money offer/no deposit bonus (i.e. no deposit was made), such winnings will be forfeited and no withdrawal will be permitted but the player will be able to claim these winnings as 100% deposit match bonuses for a period of 6 months from the date of their original win.

Essentially they removed the ability to claim a 2nd free chip win as a bonus, so if you claimed the bonus and made your win before they changed that rule you should be able to claim a bonus at the least.

There have been quite a few other changes made to their terms over the last 6 months but no others that impact any of the rules shown above. So I am confident that they have not made a last minute change to their T&Cs to avoid paying you.

So that leaves open the possibility that the specific offer that they made you had a different set of terms with the rule in it that you could claim the freebie if you deposited in the last 60 days. Do you perhaps still have a copy of the original bonus offer they gave you? If they emailed it to you it might still be in your mailbox and it may have the contradictory term that they mentioned.

Always play it safe! Consult our list of rogue casinos and warnings before depositing.
Every comment you make in our forum earns you CLchips which can be used to buy real prizes in our CLchips shop!

auCL-Ed
StaffStaff
CL-Ed's picture
Location: Sydney
Joined: 7 Sep 2007
Posts: 6126
Thanks given: 2477
Thanks received: 1773
17 January 2013 - 5:10am
#6

As for the trojan or virus, I did a bit of googling and came up with these scan records:

You can see that many of the virus scanners that tested the Lucky Creek Installer flagged it for some kind of malware, trojan or virus. If you click the Additional Information tab you can see that it is the Lucky Creek Casino Installer from early 2012.

https://www.virustotal.com/file/409c4614797c9e772a59be2c12bde8b339253b24...
https://www.virustotal.com/file/9261a6695acf30b7e7726f52a0002bfdd952519d...

Both of those were from 9 months ago so I ran it again myself with a fresh copy of the casino installer that I just downloaded.

https://www.virustotal.com/file/2b3c531d982d64545d29d4239c2c3816855991d0...
None of the 46 virus scanners flag it for anything.

I also tried it on the GameClient.exe that Mandarin Palace (same owners, same software etc) runs every time you load the casino after it is installed and nothing was flagged either:
https://www.virustotal.com/file/af0f67acb5454403e3591e776b9c86b8b4999b4f...

I an't find anyone anywhere on the internet complaining about receiving a trojan or virus from these casinos. I am inclined to think that the trojan warning was perhaps the result of a false positive from your virus checker, or you received it via some other means.

4 members gave thanks for this useful post: hope777, barbadosslim93, luckywalker, bobafett0820

Always play it safe! Consult our list of rogue casinos and warnings before depositing.
Every comment you make in our forum earns you CLchips which can be used to buy real prizes in our CLchips shop!

usbarbadosslim93
Forum Angel
barbadosslim93's picture
Location: Michigan
Joined: 28 Jan 2011
Posts: 7779
Thanks given: 535
Thanks received: 498
17 January 2013 - 3:43pm
#7

Thanks for the good report Ed. Hopefully this is able to help concerned customer and other punters who come across this thread by Googling or something.

usbobafett0820
High Roller
bobafett0820's picture
Location: dayton ohio
Joined: 8 Jan 2013
Posts: 2840
Thanks given: 49
Thanks received: 46
17 January 2013 - 5:16pm
#8

thanks ed for the highly detailed report. your good!

ushope777
Forum Angel
hope777's picture
Location: Minnesota USA
Joined: 1 Jan 2011
Posts: 12171
Thanks given: 955
Thanks received: 717
17 January 2013 - 6:38pm
#9

Always so thorough. CL-Ed is THE BEST! Smile

Hope777

Hope is a good thing, maybe the best of the things, and no good thing ever dies.
Shawshank Redemption

auCL-Ed
StaffStaff
CL-Ed's picture
Location: Sydney
Joined: 7 Sep 2007
Posts: 6126
Thanks given: 2477
Thanks received: 1773
18 January 2013 - 5:43am
#10

The offer stands concerned customer, if they sent out an offer with contradictory terms get in touch and I'll try to help you.

1 member gave thanks for this useful post: barbadosslim93

Always play it safe! Consult our list of rogue casinos and warnings before depositing.
Every comment you make in our forum earns you CLchips which can be used to buy real prizes in our CLchips shop!

gbGenesys Club
Casino RepCasino Rep
Joined: 31 Jan 2013
Posts: 1
Thanks given: 0
Thanks received: 3
31 January 2013 - 9:10am
#11

Dear Concerned Customer,

My name is Freddy Hills. I am a Senior at Lucky Creek casino. I would like to further assist you where ever possible, to provide you with more clarity regarding your concerns.

Based on the details provided above, it does seem that the reason your withdrawal was declined by our cashiers, was due to your account not meeting the terms and conditions required to make a withdrawal where a free bonus has been used.

CL- ED has been through these terms and conditions and has confirmed what these state and the reason for the outcome regarding your withdrawal.

Concerned Customer, we do not have different rules to that of our website and we have not made mention at anytime that if a deposit was made in the last 60 days, it would supersede our current terms and conditions. Should you have an example of this that proves an error or mistake on our site or from our correspondence in any form, we would be happy to review this and honour the $100 maximum withdrawal. Please contact our support desk directly and ask to speak to myself, Freddy or James Matthews, we will be happy to assist you further.

Regarding the Trojan virus on your PC, I would like to reassure you that our software is 100% safe and virus free. Our software provider BetOnSoft as well as our own IT Department, go to great lengths to make sure that we offer a safe gaming environment and that our software if virus free. I am very sorry to hear of this problem that affected your PC, however I can reassure you that this was in no way as result of utilising or downloading our software.

Kind regards

Freddy Hills
Lucky Creek and Genesys Club

P.S: Thank you CL-Ed for the well researched, informative and fair advice you provided to the concerned client. We pride ourselves on being a fair and honest casino. Should you wish to contact me directly regarding future queries, please feel free to do so via our support desk, I will be happy to open dialogue with you in order to resolve any queries in fair and swift manner.

3 members gave thanks for this useful post: CL-Ed, hope777, luckywalker

Rep for Genesys Club casinos: Lucky Creek, Grand Eagle, Mandarin Palace, Treasure Mile, Wizbet.

usbarbadosslim93
Forum Angel
barbadosslim93's picture
Location: Michigan
Joined: 28 Jan 2011
Posts: 7779
Thanks given: 535
Thanks received: 498
31 January 2013 - 8:22pm
#12

Hey Freddy, thanks for posting that here. It looks well on your casino when it is known that support reps are there to help out.

It definitely makes your casino seem much more attractive and perhaps I will give it a play the next time I deposit at a casino.

1 member gave thanks for this useful post: hope777

ushope777
Forum Angel
hope777's picture
Location: Minnesota USA
Joined: 1 Jan 2011
Posts: 12171
Thanks given: 955
Thanks received: 717
1 February 2013 - 1:40am
#13

I agree that it speaks well for the casino when the representatives actually post here to try to work out a solution.

Thank you for taking the time to post.

I hope this helps Concerned Customer understand the situation and your policies. Know the rest of us take note of your positive response, too.

Hope777

Hope is a good thing, maybe the best of the things, and no good thing ever dies.
Shawshank Redemption

auCL-Ed
StaffStaff
CL-Ed's picture
Location: Sydney
Joined: 7 Sep 2007
Posts: 6126
Thanks given: 2477
Thanks received: 1773
1 February 2013 - 11:06am
#14

Thanks for stopping by and posting Freddy. I have marked your account and identified you as a representative of your casinos. Feel free to post in any threads related to your casinos.

Always play it safe! Consult our list of rogue casinos and warnings before depositing.
Every comment you make in our forum earns you CLchips which can be used to buy real prizes in our CLchips shop!

Share this