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usAnnaK
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22 December 2012 - 1:45pm

BEWARE Winaday casino

8 replies • Last post

I deposited 50$ over 24 hours ago and cannot get an answer as to why it is not in my account,
lots of run around,,,hate to see how long a payout would take

Welcome to LiveChat

SimonSupport Operator
Good

SimonHello Anna Karoutsos (ANNAK). How may I help you?

Anna Karoutsos (ANNAK) its been 24 hours since i made a deposit and it has been taken out of my bank account however is not showing in my casino account

what is going on

SimonI see that my colleague has notified the Billing department to review the situation. The will get back to you within one business day. Please wait for their email.

Anna Karoutsos (ANNAK) can I just get refunded

I can play at another casino

I am very concerned that even if I win , I will never get paid, since makin g a deposit feels like a scam

SimonOnly the Billing department is able to help in this case. We, at support, cannot help in this case.

As my colleague said, they will get back to you within one business day.

Anna Karoutsos (ANNAK) what is the email for the billing department

that would be now and no one has contacted me

SimonIt is now Saturday, it is not a business day.

They will be able to get back to you by Monday.

ushope777
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22 December 2012 - 4:08pm
#1

Oh my goodness! I can't understand this, because I was under the assumption that WinaDay was a reputable casino. However, they are sure unfair to not have staff available to help you and make you wait like that when it comes to your money.

What did you use for a deposit method? Because maybe it just did not "take?" If your bank or CC can you check the balance and see if maybe it just didn't go through?

That is all I know to suggest, but in the meantime, please do keep us posted!

Hope777

Hope is a good thing, maybe the best of the things, and no good thing ever dies.
Shawshank Redemption

usbarbadosslim93
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25 December 2012 - 12:11am
#2

Have they gotten back to you today? I understand that a casino may be having staff out because of Christmas, but they should have some form of resolution manager available.

WinADay is a good casino in my opinion. I am thinking they will get the problem solved for you.

ptnoctipaulo
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31 December 2012 - 8:27am
#3

Don't worry, mate. Same happened to me a few days ago in Ecocard.com. There was an processing error with my paysafecard's deposit. 24 hours later, the fund were available again in my paysafecard's voucher. Systems aren't perfect , as everything else,

1 member gave thanks for this useful post: hope777

ushope777
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31 December 2012 - 4:28pm
#4
noctipaulo wrote:

Don't worry, mate. Same happened to me a few days ago in Ecocard.com. There was an processing error with my paysafecard's deposit. 24 hours later, the fund were available again in my paysafecard's voucher. Systems aren't perfect , as everything else,

OMGosh! Where have you BEEN? Nice to see you here on New Year's Eve day. Have you been playing and winning but not coming here to share the news with us?

Welcome back! Smile

Hope777

Hope is a good thing, maybe the best of the things, and no good thing ever dies.
Shawshank Redemption

ptnoctipaulo
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31 December 2012 - 9:36pm
#5

Nope, Hope. Just got tired of losing my money and decided to stop for a while. It's hard to lose 1 week of work's income in casinos.

usSusiebear
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1 January 2013 - 2:22am
#6

Winadazy has that system of getting back to you within one work day. I experienced it too. They usually do get back to you ad they did me and were very helpfull. Just sucks that all these casinos are not in USA. Money business is very difficult wether depositing or withdrawing.

1 member gave thanks for this useful post: hope777

ushope777
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1 January 2013 - 2:27am
#7
noctipaulo wrote:

Nope, Hope. Just got tired of losing my money and decided to stop for a while. It's hard to lose 1 week of work's income in casinos.

Well it is free to come here and chat and say hi, Paulo. Glad you are trying to budget better. I just play free tournaments in between my allowed deposits (which are very small), and that helps me when I still want to play a while.

Even if you are not depositing in the casinos, you don't have to be a stranger here! Smile Good to see you.

Hope777

Hope is a good thing, maybe the best of the things, and no good thing ever dies.
Shawshank Redemption

ushope777
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1 January 2013 - 2:28am
#8
Susiebear wrote:

Winadazy has that system of getting back to you within one work day. I experienced it too. They usually do get back to you ad they did me and were very helpfull. Just sucks that all these casinos are not in USA. Money business is very difficult wether depositing or withdrawing.

I agree. I dream of a day when it will be easier for us and when we will have more options for where to play. Smile

Hope777

Hope is a good thing, maybe the best of the things, and no good thing ever dies.
Shawshank Redemption

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