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usSusiebear
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20 November 2012 - 7:26pm

Grand Parker Casino

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Hi I am new on here but I have played a few on line casino's for a while. Also deleted one or two I have tried because of bad ratings on here. I play regularly at Grand Parker which also has Loco Panda among others on its list. For the last week this casino has been unavailable. If you ask someone on live chat they say they are updating the Casino site. Seems to be taking a long while. Is there any way to find out if this reason for the unavailability is valid? Loco Panda is also off line. I saw on here that there graphics/ system whatever its called is old. So maybe the reason is valid but I am not wanting to loose the money I have accumulated on there. Thanks for all info.

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auCL-Ed
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21 November 2012 - 1:46am
#1

I sent them an email and the response was something vague along the lines of "technical issues". I don't believe that they are updating the casino or anything like that - this is an unexpected problem. It is all very mysterious.

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ushope777
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21 November 2012 - 3:13am
#2

Bummer. That does not sound good. I wonder what is going on?

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usSusiebear
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21 November 2012 - 5:29am
#3

Cl-Ed, thanks for the reply. I am just hoping that they sort it out. Of course they probably don't like to admit to technical difficulties to the customers. Guess if they just fold the money me and anyone else has on there and there sister casino's is gone.

usSusiebear
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21 November 2012 - 5:48am
#4

Btw, lot of these casino's are under the same group. We have actually been on one where they let me join and put money on before they calmly announced that I could not join because my husband was a member of one of there other casinos. Why doesn't there systems signal a same address before you put money on. Of course they say they will refund but it takes about 4 weeks. Thats funny as it takes about 4 seconds to put money onto there account lol

usluckywalker
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22 November 2012 - 3:37pm
#5

I have not been able to log on to Begado either. Are they part of this same group? All I get is a pop-up "unable to connect to casino. Please try again later."

auCL-Ed
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23 November 2012 - 4:30am
#6

Yes that is the interesting thing. Begado are supposed to be part of a different group (Netad Management, owners of WinPalace, Slots Jungle and others). However when we reviewed these ones - Grand Parker, Loco Panda etc - we were struck by many similarities between the two groups of casinos. They have very similar policies, the terms and conditions and payment cycles are almost identical, and there were a few other things we noticed. This is another indication that they may well be connected.

As for what the real story is, I could only speculate...

Are they under some kind of attack or sabotage from a competitor? Netad casinos previously suffered denial of service attacks almost exactly a year ago, supposedly in retaliation for similar attacks made against some Top Game casinos.
Top Game DDoS Attacks Ongoing

Are they having difficulties or disagreements with RTG?

Maybe it is really a technical fault. If so its a cock-up of monumental proportions to be out of business for nearly a week and counting.

Who knows? All I can say is we have said all along that these casinos are not up to scratch compared to the better run RTG operators, so I guess its another case of "we told you so".

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usluckywalker
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23 November 2012 - 10:04am
#7

I am feeling pretty fortunate that I requested and received my nice payout from Begado before all of this. And the small amt I left to play with has been long gone Smile

uscarol218
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24 November 2012 - 2:27am
#8

i get the same run-around from the live chat. last wednesday, she assured me the grand parker would be running on thanksgiving day. that was yesterday and still no casino today. i just have a small amount of money i won so far, but it's mine and if they're not going to open, i would like my money back. has anyone heard anything more positive than "check back tomorrow?"

usSusiebear
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25 November 2012 - 3:01am
#9

Thanks all, I found Grand Parker before this site. Thats why I am on there and while not havinga fortune on there I do have 1300 dollars. Which I had just started finding out how to take off off there. I am still going to do the paperwork and send it Monday. If its a technical hitch with the site software then there is no reason they cannot pay out. When I spoke to live chat a few days ago she said all the information and money was secure. But now I cannot even get anyone in chat it will not start up either. Grand Parker is listed here as a 3 star casino with just not so up to date software and slow payments I believe. As far as I can see from reading just about on all these casino's you can deposit within a few minutes, if they just paid the money back to card where it was deposited from I think they would save themselves and customers a lot of hassle. But who am I lol. But if there sending a cheque why do they need all your bank info?I don't know?

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catimelinejourney
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25 November 2012 - 12:09pm
#10

I have been nervously awaiting the return of OnBling Casino. At least there is still a real human being on the other end of the chat line so far. All the casinos on that same server are down together and they all give the same message. I just hope my $150 deposit is still alive and well somewhere in their virtual vault.
Is this something that happens often with online casinos; for them to be down for a week at a time? Should I be worried?

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usluckywalker
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25 November 2012 - 12:32pm
#11

Cl-Ed said something about sites being hacked but I don't really understand what that means. Welcome timelinejourney and susiebear and fingers crossed these casinos will be up soon and you can get your Money Money .

usSusiebear
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25 November 2012 - 11:42pm
#12

Well there not fixed yet. So I am just going to mail all my info tomorrow and see what happens. Of course if I get no answer then I will know enough.

auCL-Ed
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26 November 2012 - 12:51am
#13

This is definitely NOT normal. For an online casino to be out of action for a week is a major catastrophe for them as you can imagine - no-one is playing so they aren't earning any money.

luckywalker wrote:

Cl-Ed said something about sites being hacked but I don't really understand what that means.

Last year the casinos owned by Netad Management were taken offline for a while because of a "hacker" attack called a Distributed Denial of Service (DDOS). What happens is the servers are flooded with so much traffic from computers all over the world that are under the control of the hacker that legitimate customers cannot get through and play. This was supposedly in retaliation for the owners of those casinos doing the exact same thing to a bunch of Top Game casinos.

I was just wondering out loud if a similar thing had happened this time, or perhaps some other sort of attack. As I said before though, that is complete speculation on my part.

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usSusiebear
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26 November 2012 - 3:13am
#14

Could be anything I guess and your right about the amount of money they must be losing

auCL-Ed
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27 November 2012 - 6:12am
#15

I emailed them and asked what exactly was going on and got the following response:

Quote:

Our brands were put on maintenance recently due to unpredictable technical difficulties which happened during an upgrade.
As you may know, this type of issues may occasionally arise when dealing with the US market. However, we're firmly behind the brands and all steps are taken to ensure we go back online asap.

"Technical difficulties" being related to "dealing with the US market" doesn't really make much sense to me and to be honest its the kind of non-explanation that alerts my BS detector. They are obviously playing their cards very close to their chest on this.

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usbarbadosslim93
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27 November 2012 - 4:37pm
#16

Maybe a problem with payment processing? Account seized by the government?

The wheels are turning in my head now. Not good.

usluckywalker
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28 November 2012 - 11:41am
#17

very scary indeed. and usually live chat will give out more details than are really needed so this no info is weird. Thinking Surprized When Begado went down my anti virus said there was an exploit virus or something and kept blocking it. Now the casino just says "unable to connect to casino, try again later",

usSusiebear
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28 November 2012 - 9:01pm
#18

Well something is wierd, I just tried to get on Grand Parker today and when it checked for uploads there were a bunch and it said there was a new version of the lobby available. I thought ok this is looking good. But when all was done I indeed got the message, unable to contact with the casino try again later. I put in mywithdrawal claim via there faxback address. Up to now I have heard nothing from them. I will keep trying and keep you posted. Thank you CL-Ed. The answer is very evasive indeed.

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29 November 2012 - 12:02pm
#19

Good luck with your withdraw Susiebear and please do keep us updated. I hope whatever is wrong doesn't effect your payout.

usSusiebear
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29 November 2012 - 6:41pm
#20

No reply from them again and I mailed there support yesterday. Not looking good I think.

usbarbadosslim93
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29 November 2012 - 8:10pm
#21

Keep on these guys. If they have an honest operation at all they will get you YOUR money after these issues clear up.

ussirmrdr
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3 December 2012 - 9:39am
#22

I'm glad that I found this forum post. I have been unable to log back into Grand Parker since the 16th of November. It is a little relieving to find that other people are having the same problem, but at the same time, the duration of this issue is becoming worrisome. I have emailed their customer support many times with no response and receive no response from live chat operators. It was fishy to me because of the way it played out on my end. I was playing with about $100 that I put in by increments of 20 with promo bonuses, and managed to hit a big slot bonus and push my winnings to above $2,000. Moments after a 100 free spin bonus of all things, the reels kept spinning non stop, and eventually the program shut down by itself. I went to log back in, and found that the casino software only allowed me the option to "exit", and would not allow me to enter a user name, password, or press any other buttons besides exit. Trying through their website is just as useless, giving log in and password don't match errors. I think that we should all continue to contact these people, relentlessly even, until we get solid answers. I know I will be contacting them repeatedly now. If they have the ability to provide this recent "lobby update", then they are perfectly capable of providing an explanation either on their website, or through email to ALL of their customers. I personally wont stop until I either receive all of my money back, or everyone is allowed back onto the casino to do with their funds as they would like. I, for one, will be immediately withdrawing my funds and finding a new, more reputable casino to play at. The sort of place that lets their customers what is going on within a matter of an hour, instead of a matter of a month. Unbelievable!

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auCL-Ed
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3 December 2012 - 10:13am
#23

You got that right sirmrdr. Any way you look at it their handling of the situation is dire.

I really hope for your sake and others in similar situations that they are able to re-open their casinos, but with every passing day it seems less and less likely.

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3 December 2012 - 7:22pm
#24

Utter bull crap. These casinos really need to get their hands on decent PR people. Some of the big ones have it contained, but there is a steep drop off, and it really gives the industry a bad rep.

Get it together Grand Parker!

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ussirmrdr
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4 December 2012 - 6:12am
#25

I got onto the live chat about thirty minutes ago with what may or may not have been an actual person. Here is the transcript :

We are currently going through an upgrade. Please check back tomorrow for updates. We will publish the time that it will be completed when more information becomes available. Sorry for the inconvenience, please accept our sincere apologies. Grand Parker Casino Management

You are now chatting with 'Kathleen'

Kathleen: Hello there, at the moment we are running maintenance of all our systems, please check back tomorrow. Sorry for inconvenience

Tyler: I have not been able to log in for nearly 3 weeks now. There has to be more of an explanation than maintenance or upgrades.

Tyler: Why was this not made clear to your customers. The complaints against your casino are piling up on the internet, and could be avoided by simply being more transparent with your customers.

Kathleen: Our technical team makes maintenance to our system for the better Internet connection with bigger number of players.

Kathleen: Unfortunately I don't have more information at this time but I assure you that we will have it back up and running ASAP

Tyler: It is just odd, not just to me, but thousands of other people, that it takes so long to make an update while keeping folks in the dark, causing them to think they are blocked from accessing their accounts. Usually when sites that offer paid services make upgrades or do maintenance, they inform their customer base that they will be unable to access their accounts, and an estimated time. This method just leaves people like me wondering what is going on.

Tyler: And yes, I know, there is little you can do to help me, but you are the closest I have gotten to receiving some sort of explanation.

Tyler: And I apologize for ranting at you, but this is just very suspicious and unfortunate, and a really poor way to communicate and treat customers.

Kathleen: We tell everything we know to our customers

Kathleen: Our upgrade is to ensure you have the best experience possible when th upgrade has finished

Tyler: Well, I'm sorry, but I am coming across a lot of other people like myself that played at your casino, who are experiencing the same problems, and have NO idea what is going on, and have received NO explanation. As I said, I have been trying to contact you guys for 3 weeks for an explanation is this is the first response I've received. So it has not been a very good job as a business of telling everything you know to your customers.

Tyler: But I appreciate the response, and I look forward to the upgrades, whenever they happen. Thank you, Kathleen.

Kathleen: The explaination is that we are doing a very intensive upgrade

Kathleen: we will contact you as soon as the upgrade as finished

Tyler: Ok terrific, I look forward to it. Thank you very much Kathleen.

Kathleen: You are very welcome

So...there you have it. Apparently, sometime VERY soon, ONE day, they will be in contact with all of us, to inform us that we are hereby allowed to once again enter the great, world famous, INTENSIVELY UPGRADED Grand Parker Casino. I'll let you know what else I hear.

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usluckywalker
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4 December 2012 - 1:29pm
#26

Wow, for them to be down completely for an upgrade sounds like a BIG capital loss on their end. No one has been able to play since at least nov. 16th. Hopefully for everyone their upgrade is awesome.

usSusiebear
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6 December 2012 - 4:05am
#27

I am going to mail them again. But yesterday still could not get on Grand Parker. I think its a bunch of crap. Does the Antillien Gaming commision have an e mail adres where one can enquire if this casino group has been shut down?

auCL-Ed
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7 December 2012 - 11:05am
#28
Quote:

Kathleen: Our technical team makes maintenance to our system for the better Internet connection with bigger number of players.

Hilarious explanation. They will be dealing with a far smaller number of players if this is ever resolved. The first thing most sensible people with accounts there are going to do is log in and withdraw their money and never come back.

I must compliment your patience with Kathleen sirmrdr. A lot of people would lose it when given evasive answers like that. To be fair she probably has no idea what is going on either.

You are completely correct that a little bit of transparency goes a long way to reassuring customers that a business is operated professionally, even if something goes wrong. But with these guys the more times I hear them say its a "technical issue due to an upgrade" the less I believe it. I am left wondering what could have happened that is so bad that they are unable to run the casino at all - and I am thinking bad things: eg servers hacked or attacked, RTG license cancelled, or money seized. Who knows?

We have information on contacting CIGA, which is the licensing authority in Curacao. However this is likely to be fruitless as any time we have tried contacting them in the past they have always advised us to sort the problem out with the casino directly. In other words, they are completely hands off when it comes to disputes. More information about CIGA here:
Curaçao Jurisdiction

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usShoreline
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7 December 2012 - 2:32pm
#29

With the troubles with these casino's (including Classy Coin) do you feel it necessary to close bank accounts given for verification, or is the security under RTG a separate deal; that is, is concern about personal information warranted?

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usluckywalker
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7 December 2012 - 9:21pm
#30

Very good question shoreline!!!!I didn't even think of that at all.

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