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usbarbadosslim93
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26 June 2012 - 4:38pm

Worst Behaved Customer Service Reps?

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When I deal with casino support it is usually through the instant messaging and to be honest my service has always been pretty good.

I have heard stories from people saying that sometimes the chats can get testy and that the reps have acted rude to the customers. Have you ever had this happen? Did you save the transcript?

If so, post the results here. I want to know where they treated you bad and what was said. I am sure there are some doozies out there.

usLuckyMe
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27 June 2012 - 1:54am
#1

I've only talked to the reps a few times and they were nice. No big problems to solve though. I save transcripts now from every business I talk to online.

Waiting to see the responses from others.

ushope777
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27 June 2012 - 5:02am
#2

I have never experienced any who were rude. Just the opposite, in fact. Very nice and also very willing to help. I think there have been a few conversations copied and pasted in these forums where that was not the case, but I don't remember which casinos those incidents took place.

I am sure it is easier to NOT lose your cool when typing over the internet, versus face-to-face, or even telephone, customer service. They can be typing something sugary sweet while calling that person a dumb ass or saying some other choice words while they type. lol

Hope777

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auCL-Ed
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27 June 2012 - 10:59am
#3

I have run into quite a few clueless and unhelpful ones, but only 1 or 2 that were outright rude. The worst I can remember was this patronising SOB who kept referring to me by name in every single sentence they wrote. This was after they had decided to not pay my legitimate winnings because they didn't like the way I played. They were invoking the old "we can refuse to pay you any time we like by calling you a bonus abuser" clause. It went something like: "Those are our terms CL-Ed. You agreed to the terms when you signed up CL-Ed." You get the picture - passive aggressive scumbaggery. I wanted to smash the cretin's face through the monitor! It still annoys me when I think about it.

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frmichaelmartin
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29 June 2012 - 12:52pm
#4

I have never had any unpleasant experiance with casino support. They are always friendly and helpful. However, my friend once told me that he wanted to kick one of the reps black and blue, after he called my friend a nitwit. I don't what the problem was but my friend was really annoyed.

doyellowboots
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29 June 2012 - 1:43pm
#5

Is there a thread here focusing on the opposite - ie the best customer service? If so I think dublinbet take some beating, response to email queries are always polite, rapid and frank - good work Beer

1 member gave thanks for this useful post: barbadosslim93

usbarbadosslim93
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29 June 2012 - 2:14pm
#6

Ha, it seems like everyone here has good responses, save for someone they know who had a bad experience. I had heard of some reps at one casino (perhaps a rogue casino?) that threatened someone when they wanted their money.

Thank goodness nobody here has had that problem... yet.

ushope777
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29 June 2012 - 5:51pm
#7
barbadosslim93 wrote:

Ha, it seems like everyone here has good responses, save for someone they know who had a bad experience. I had heard of some reps at one casino (perhaps a rogue casino?) that threatened someone when they wanted their money.

Thank goodness nobody here has had that problem... yet.

Maybe that is because we all stay away from "those" casinos, due to the wonderful advice we receive here. Smile

Hope777

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auCL-Ed
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30 June 2012 - 10:45pm
#8

Yes there was a guy who was in Costa Rica who decided to go to the offices of Cool Cat and related casinos to enquire why it was taking so long for them to pay his winnings. Big mistake. A walk with a couple of thugs working for the owner and a beating later, he was told he wouldn't be receiving any money and to stop asking questions. Just one of the many reasons they are top of our rogue casinos list.

Always play it safe! Consult our list of rogue casinos and warnings before depositing.
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usLuckyMe
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1 July 2012 - 4:14am
#9
michaelmartin wrote:

I have never had any unpleasant experiance with casino support. They are always friendly and helpful. However, my friend once told me that he wanted to kick one of the reps black and blue, after he called my friend a nitwit. I don't what the problem was but my friend was really annoyed.

I want to drink your avatar, and I don't even drink. It looks so refreshing.

usUbetcha
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1 July 2012 - 1:29pm
#10

Oh yeahh.. how they let you be in a loop so they won't pay you instead of telling straight forward they don't have enough cash flow to go around..

Y'all take care.. =^. .^=

gbLincolnimp1
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3 July 2012 - 9:33am
#11

Anybody tired of nice polite reps, try slots of vegas and win something. I made that mistake before joining this site. Cry

usbarbadosslim93
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3 July 2012 - 4:31pm
#12

Sorry to hear that Lincolnimp1! Hopefully you can find some good ones on this site. There are a lot of nice ones that I like!

usLuckyMe
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4 July 2012 - 6:17am
#13
Lincolnimp1 wrote:

Anybody tired of nice polite reps, try slots of vegas and win something. I made that mistake before joining this site. Cry

I think you should tell everyone you know who gambles. Maybe if enough people find out how they are then they will lose so many customers that they will either change or go out of business.

frmichaelmartin
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5 July 2012 - 9:47am
#14
LuckyMe wrote:

I want to drink your avatar, and I don't even drink. It looks so refreshing.

hahaha cheers lol

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