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I have played at both of these casinos (Casino Tropez and Europa Casino) which are run by the same people. My first point is that you should avoid taking up the offer of any bonus on these sites. I play blackjack and any bonus restricts you to playing their most unprofitable blackjack tables. Not only that, it is almost impossible to keep track of how much you have wagered to meet their play through requirements which are quite severe.
On my last session with Casino Tropez, I deposited $50 and received a $75 bonus. Not bad until you realise how much you have to play through. The requirements, on their unprofitable blackjack table, was for me to wager $7500 prior to making a withdrawal. I somehow managed to grow my balance to $400 and made a withdrawal. I immediately lost the $75 and my withdrawal was rejected. Here is the email:
On Tue, Jun 12, 2012 at 7:04 PM, Casino Tropez wrote:
You recently requested a withdrawal after receiving a bonus.
Please note, however, that you did not comply with our bonus policy, either by not wagering the minimum required total bets or by wagering on excluded games (please review the list of excluded games).
We have therefore declined your withdrawal request and returned the withdrawal amount to your account. You are kindly asked to wager an additional AUD1,145.67 in allowed games before requesting another withdrawal.
Casino Tropez Finance Team
So I was sent back to the tables where I had the most unimaginable run of bad luck and ended up with a balance of ZERO. It seemed that the only time the dealer didn't receive a picture card was when he got an ace. I was playing 5 handed and after my last hand I could pretty well guess what the dealer would be getting.
Anyway, I have uninstalled Casino Tropez and Europa Casino and they are now on my black list. Be very careful playing at these casinos. I am highly suspicious of them and will never play there again.
Reconnoiterer, it is very common to face stiff wagering requirements when you play blackjack after claiming a bonus. In fact many casinos outright ban you from playing it due to the low house edge. The reason is that if they set the wagering too low it is easy to play basic strategy and pocket most of the bonus money.
I play a lot of blackjack and these days I hardly ever claim a bonus. If the casino gives you one and you don't want it, contact their support and ask them to remove it before you start playing. If you still want to try blackjack bonuses we have a page listing them on this site. In the wagering requirements column you can see that there are very few that allow you to wager less than 40x the bonus that you receive.
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As far as the bad run goes, I've seen it all in my time. These two casinos use software from Playtech which also supplies many other casinos. From my experience I believe the software is fair. Individual casinos that use the software don't have the ability to alter the odds or the RNG, so if you believe one has cheated you then they all could.
Having said that, I agree that they are not the best Playtech casinos.
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