Same Casino Group, Two Different Experiences?

Hmmmm....CL-Ed? I would like to hear the answer to that question.

Do you have anyone in particular in mind?

At a high level, when a group owns several casinos that all use the same software they are almost always supported by the same customer service people, use the same payments people, same owners, same everything. The only difference is the casino front end that you are using, and if the casino has random jackpots they are usually different per casino. Some casinos in the group might have additional features like tournaments that the others don't have but apart from that the differences are minimal. That is why sometimes when you talk to support they ask you "what casino are you using?" which I've always found to be stupid - surely their software can tell them that.

In fact some casinos that are not run by the same people even share the same support and processing crews (for example most casinos using Rival software). These casinos are often called "white labels" as they are basically run by someone who is responsible for the marketing of the casino and not much else, and in return they pay a percentage of any profits to their owners.

I am not aware of any owners of a 5 Star casino also operating a rogue casino. But there are questionable ones. I have read speculation that the owner of the WinPalace / Slots Jungle etc group of casinos is also the owner of the rogue Gold VIP Club casino. However the treatment of players is radically different between the two indicating that while the ownership may be common, the team of people that actually run the casinos are most likely different. But as these people work very hard to disguise who owns what it is almost impossible to know for sure. Personally I wouldn't play at any of them, but some people do like the WinPalace group despite the slow but regular payment times.

The other one that comes to mind is William Hill. A blue chip business with a solid casino that bought out a bunch of rogue casinos and then amazingly and naively contracted out the operation of its own casino as well as the others to the dodgy crew. And then a year or two later they were amazed to find that the people there were ripping them off and behaving completely unprofessionally. I could have told them that. In fact I did when they changed over and complained to us when we blacklisted them!

barbadosslim93 wrote:

I have a question about casino groups that fall into the same ownership team. Many of these casinos are nearly identical, with the only real difference as far as I can tell being the graphics package for the website and software.

Do these casinos share the same team working on their banking and support? I suspect that it is the case for most places, but I find it interesting because if it wasn't the case you could end up having two rapidly different experiences with payouts or fairness between two casino groups.

Imagine if you would one casino group owning a rogue casino, but operating a 5 star casino. Has that ever happened?

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I would say that there are some truth to your speculation. We would think, what's behind their agenda and how they make profitable income..?? 🤑 😉