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usUsne
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15 December 2010 - 4:18pm

Question about terms on a deposit bonus.....

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Hi CL Members,

I have been playing online casinos for a long time but there is still something i am unclear on and i am hoping someone can enlighten me.

Ok here is the scenario:

You make a deposit and take a bonus with it. The bonus terms stipulate you can only play slots. You make the playthrough and follow the rules of the terms. Once you have cleared the terms and your winnings are with-drawable does this give you the freedom to play other games?

Or say in the case you win a large amount of money as in a jackpot. You are limited to how much you can withdraw per week. If i won say, 5k and my limit to withdraw is 2k, can i play my remaining balance in my account on any game or are the terms still in effect?

Thanks ahead of time.

Usne

auCL-Ed
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15 December 2010 - 10:08pm
#1

That's a dicey one and depends on the casino. Less reputable casinos can and will use it as an excuse to void your winnings. I have heard of it happening far too many times.

A good casino however will recognise that the promotion has ended. Most Microgaming and Cryptologic casinos for example will track your wagering on a bonus, so you are able to see when you have finished. And after that you can play what you like.

As for the jackpot scenario - I would make sure I asked the casino support first and got a clear answer in writing before playing something else. In fact I think the better course there is to just wait out the withdrawals so that you don't lose the jackpot that you just won!

Once again this all comes back to one very simple thing casinos could do to eliminate any ambiguity - when you are playing with a bonus that restricts you to certain games, then disable the ability for you to play any games that would contravene those terms. It would be extremely simple to program. But I think we all know why they don't do it ...

Always play it safe! Consult our list of rogue casinos and warnings before depositing.
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usUsne
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18 December 2010 - 3:44pm
#2

I have went to live chat in the past and asked them. I have been told i could play and i was free and clear. Even then i didn't trust the answer and still stuck to the slot games. So many times your misguided by live chat that really is not trained in anything other than to push a deposit bonus on you.

Usne

rsCatFace
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19 December 2010 - 10:23am
#3

You are both actually right - it all depends on how good a casino is, and customer service can be misleading.

Once you clear your wagering reqs, you should be able to do whatever you want with the money you won - withdraw, play,... Still, there are many casinos that are afraid that your winning streak may spread on other, skill games, so they try to void your winnings in any way possible. And that includes customer support, which is often misinformed, giving an excellent opportunity to casino management to avoid paying you later on.

On the other side, good casinos will do the right thing and let you play whatever you want with the money you won.

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auCL-Ed
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19 December 2010 - 10:50pm
#4

I think the moral here is that if you are playing at a casino where you think this might be a problem, and you can't trust the CS to give you a correct answer (btw always keep a record of the chat, screenshot and text version), then you might want to think about playing somewhere better.

Always play it safe! Consult our list of rogue casinos and warnings before depositing.
Every comment you make in our forum earns you CLchips which can be used to buy real prizes in our CLchips shop!

usUsne
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28 December 2010 - 6:23am
#5

Ya know Ed that sometimes is not always a good rule of thumb to go by. I have played at casinos with excellent reputations and bammmmm like that, there is that invisible trigger out of the blue where they nail ya on something.

I think when it most likely happens is when your fairly new at a casino and they misread the type of player you are. I was actually banned at my fav casino because of a promotion they were running. Basically if you made a deposit 5x during the week they would give you a $25 free chip. The min deposit was $20. There was zero rules on how many times you could claim it. In fact the promo encouraged taking advantage of it as often you like.

I claimed one free chip by going to live chat. When i went later during the week to collect my second free chip thats when the delay tactics came into play. Suddenly the cashier dept was not "in". to release the chip. I went back later and was told to email support. for it. When that was not what the rules stated. It stated to go directly to live chat to claim it.

I did email live chat and never heard back from them.........well not directly anyway. When i went back to log in my account, guess what??? They locked me out! I am far from a bonus abuser and use caution when i do take a bonus.

It was not until months later i called and asked them why i was locked and with no explanation they simply unlocked me. I did however notice they changed their rules on this type of promo and state boldly you could only claim a free chip ONCE! So apparently many players had done what i did. But as far as i am concerned they should of took the beating for it because they dropped the ball the first time around on rules.

Usne

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