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usRodaaf282
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21 November 2010 - 1:59pm

Crazy Slots Casino - Hello? Anyone There?

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About six weeks ago, I opened an account at Crazy Slots Casino based upon the execellent review contained in the site. This casino, all in all, is an excellent casino. I like the way the bonuses are worked (no ridiculous play through). I am also happy with the selection of slot games (I am strictly a slot player). I cannot comment on the withdraw procedures since I have not yet been lucky enough to have had an opportunity to withdraw.

Naturally, the casino is not flawless . First, as pointed out here, deposit options are non-existent for US players. Believe me when I tell you it will not be long before my credit cards deny payment to this site!

Secondly, with respect to many of the video slots, if a player wishes to bet ALL lines, they must either bet $1.25 or $6.25 per spin. There is no amount in between. I like to bet $2.00 or $2.50 a spin, and I cannot . . . . not if I want to bet all lines. For some reason, they have removed the "10 cent" option from most of these video slot games..

Thirdly, AND MOST IMPORTANT, their customer service is extremely poor. The casino appears not to have enough staff to help with customer inquiries. Perhaps, if they were to add a page to their software where coupon codes can be entered by the player instead of by the customer service representative, it can lighten the customer rep's load. The other evening, I initiated a chat and was waiting for a customer service representative for 40 minutes. Later that evening, I had to wait an additional 55 minutes for a rep. via chat. This is way, way to long for anyone to have to wait for a rep. Calling in by phone is just as bad.

Because of the problems with their customer service, I do not play at this casino as often as I would like. Last evening, I e-mailed the casino at admin@crazyslots.com to advise them of these issues. As players, I think it is important that we let the casinos know what is broken so that they can initiate repairs.

auCL-Ed
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22 November 2010 - 1:59am
#1

Thanks for the feedback Rodaaf.

I play at Online Vegas (same group) myself and I am struggling to remember the last time I contacted their support. I usually don't play with a bonus but it is a bit silly to burden the CS with bonus requests - a claim form should suffice. My only hunch there is maybe they want to have a human eyeball your account before awarding you a bonus.

We would have given them an extra half star if their deposit options were better. But by the sounds of things these days they might be as good as our friends in the USA are going to get soon. At least they do ACH withdrawals for Americans. It wouldn't surprise me if they have been inundated due to this processor crackdown.

You are right about the missing 10c coin size. But it does not seem to be all the machines. I just checked a few random games at Online Vegas that I had already downloaded and saw the following:

These ones have coins of 1c, 5c, 10c, 25c, 50c, $1, $5, $10:
5 Reel Wheel of Chance, Cupid's Arrow

These ones have the 10c missing:
Cherry Blossoms, Coral Cash, Fat Cat, Naughty Ninjas, Vegas Party

Good idea to email them. I'll do the same and see if we can't work out what happened to the missing 10c option.

I also checked the same games at English Harbour and they have the same missing 10c options. So it would seem that it is a software-wide thing, not a casino-specific one. English Harbour also gave an interesting popup message: "we recommend depositing using Amex or MasterCard this weekend". Intriguing that Visa is missing from that list.

2 members gave thanks for this useful post: Rodaaf282, rawslotfan

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auCL-Ed
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22 November 2010 - 2:19am
#2

I am speaking to support at English Harbour about this now. The wait was less than 30 seconds, so if you want quicker support and the same games then I guess you know where to look now!

Poor guy doesn't seem to know anything about it.

One of our Representatives will be with you in a moment. The estimated wait time is 27 seconds.

You are now chatting with 'Davidv'

Your Issue ID for this chat is LTK6180847098X

Davidv: Welcome to Casino Support. How may I assist you today?

Me: hi David i just have a question about your slots. Many of the games no longer have a 10c coin size

Me: was just wondering why you took it away

Davidv: our min bet for both games is 1 C per lines

Me: I know

Davidv: sorry i meant for most games

Me: but on most games now you can choose 1c, 5c, 25c, 50c $1 etc

Me: there used to be a 10c option

Me: so for example Cherry Blossoms. I can bet $0.25 per spin, $1.25, then $6.25. But I can't bet $2.50 any more because you guys don't have a 10c coin size. But on other games like 5 reel wheel of chance you still have the 10c option. it makes no sense

Davidv: I'm sorry but some of the games were changed

Me: I am just trying to work out if it was deliberate or a mistake and whether the option will come back again later

Davidv: Thank you for waiting. I'll be with you in just a moment.

Davidv: i will inform management about this to see if there will be a possibility in the future

Me: ok thanks David

I think I'll have to email the management to find out.

1 member gave thanks for this useful post: Rodaaf282

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usRodaaf282
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22 November 2010 - 10:59pm
#3

Thanks, Ed. I cannot imagine many people, other than high rollers, can afford to play at $6.25/spin.

Calling or e-mailing Crazy Slots on weekdays is not so bad, but weekends! They really do not need a human eyeball to review the bonuses since entry of a coupon can be blocked by the casino through their software.

Crazy Slots is the exception to the rule, however. Most casinos have great customer service, and I never have to wait long when playing elsewhere. However, I will probably close my account with Crazy Slots if things do not improve.

auCL-Ed
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24 November 2010 - 12:53am
#4

I received an email from a manager at Crazy Slots who wants to get into contact with you Rodaaf. I'll send you a PM.

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usRodaaf282
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2 December 2010 - 12:56am
#5

Hi, All! I would like to say I received a lovely e-mail from management at Crazy Slots.

"Dear Ann
I hope this email finds you well
I have again attempted to contact you today Sunday, and still unfortunately I am unable to get a hold of you . The phone number that I have been calling is this one Phone: XXX-XXX-XXXX.
I apologize about the phone tag, I have been carrying you thru. I would have loved to been able to review your concerns over the phone, in which I would agree they should not be issues our customers should have to go thru. I hope I can enlighten some assistance in the information you have sent us, since all feedback does allow us to improve not only our quality of the products we offer but to improve the services as well.
The alternative methods we use to make deposits are based on accessibility the software provider allows us . For security purposes they only add the safest and secure means for customers to make their deposits thru.
In regards to the different currency bets in the slots games for example I have forwarded this inquiry to the software provider as to why some games do provide more variety in the bets than others.
Referencing our Customer Care- our goal is indeed to provide utmost quality and satisfaction with the services you deserve. We would like to apologize if at any given point you did not receive the merited undivided attention. At times during special promotions such as surprise bonuses when the casino give out free cash as part of our loyalty to our customers. Transit gets very high even though we do have staff available, everyone does want to take advantage of this and yes at times assistance may be delayed. We certainly will work on striving to get more staff during these situations. In regards to having an option on the codes being automatically added by the customers. It is currently on a trial basis in a sister casino. Hopefully if this does give good results it will allow us to launch this in general.
The information you have provided to us is indeed valuable because it allows us to improve our flaws, and assist better on a daily basis.
I know it may not amend the image you may have of Crazy slots, but its our goal to make sure every experience you get with us is unforgettable. I have added a complimentary bonus in the account of $50, in which you may feel free to play with this special bonus any games you wish.
If you have any further situations, concerns , ideas or suggestions. I personally would be more than happy to assist with all I can"

So, I am extremely happy that Crazy Slots has taken my e-mail seriously and responded accordingly. This is a sign of an excellent casino--a casino which cares about player feedback. This was not an automated "thank you" response but from an actual live manager.

It is so nice to receive a personal reply. Thank you, Crazy Slots!

2 members gave thanks for this useful post: CL-Ed, rawslotfan

auCL-Ed
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2 December 2010 - 1:13am
#6

That is great to hear.

I was just going to come in and post that they are looking into the missing 10c coin issue. I get the feeling that they didn't even know that it had happened.

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ushighroller
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2 December 2010 - 6:58pm
#7

happy to hear that this casino is part of a good group...Do you have a list of the casinos this group represents?

auCL-Ed
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2 December 2010 - 9:15pm
#8

Yes they are Online Vegas, Go Casino, Grand Vegas, and Crazy Slots.

btw this info is available on the review page for each casino - scroll down a bit and in the middle column there is a section "Related Casino Reviews"

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ushighroller
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4 December 2010 - 7:33am
#9

thanks

usRodaaf282
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10 December 2010 - 10:48pm
#10

I am happy to annouce that Crazy Slots has enacted a new coupon code system. Make a deposit, then enter a coupon code and VOILA! Bonus monies! Now support will have time for other things!

Thank you, Crazy Slots! And thank you, Luz, for the personal attention!

usRodaaf282
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12 December 2010 - 1:39am
#11

More great news! Now Crazy Slots accepts electronic checks as a deposit option for U.S. players. I wrote Crazy Slots with a few observations nearly a month ago, and they really listened and made changes in accordance with my suggestions.

Absolutely amazing! I have never seen a casino with such wonderful customer service!

rsCatFace
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12 December 2010 - 11:13am
#12

Thanks for the heads up, Rodaaf! I guess this one's on my try-out list! Smile

auCL-Ed
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13 December 2010 - 3:41am
#13

Hah! Who said that complaining never got you anywhere?!?

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