Joined: 14 Nov 2010
Posts: 1
Thanks received: 1
14 November 2010 - 10:41pm

Royal Sands Casino No deposite Bonus' are for play money only!

2 replies • Last post

Don't waste your time with a no deposite bonus from Royal Sands See Chat below

Please wait for a site operator to respond.

You are now chatting with 'Support'

Support: Hello, My name is Justin. To be able to serve you better, we would like to connect you to the right department. May we know what we can help you with as of the moment?

1derchihd: regarding cashouts

Support: I'm sorry for the delay. I'll be right with you.

Support: I will be right with you.

Support: Hi.

Support: May I have your username please?

1derchihd: 1derchihd

Support: And may we know if this would be an account under cleopatras or royals sands?

1derchihd: royals sands

Support: Please wait a few minutes while we check your account. Please bear with us as we have a lot of chats right now.

Support: It seems that you have met your wagering requirements.

Support: Congratulations!


Support: 1) Player must meet the wagering requirement first (only applies for players who redeemed either a DEPOSIT BONUS or NON-DEPOSIT BONUS).

Support: 2) Player must send in the required documents to prove his/her identity:

Support: a) AUTHORIZATION FORM - Download from [url-removed]. Print the form, fill in the fields (1 Authorization Form per credit card), sign, scan, and send it by e-mail along with other documents below to: [email protected].

Support: b) Scanned front and back copies of ALL CREDIT CARDS USED in the casino (NOTE: For EWALLETXPRESS DEPOSITORS or NON-DEPOSITORS, no need to send the credit card copies. On the Credit Card section of the Authorization Form, just put your eWalletXpress Account Number or the FREE COUPON CODE redeemed.)

Support: c) Scanned copy of your DRIVER'S LICENSE or any OFFICIAL PHOTO ID with your name and address matching to your casino account.

Support: d) Scanned copy of your RECENT UTILITY BILL, if it's not under your name, any OFFICIAL MAIL will do for as long as it contains your name and address as registered on your casino account.

Support: TIMELINE:

Support: *Approval of documents takes 3-5 BUSINESS DAYS.

Support: *Cash out will be released in 12-15 BUSINESS DAYS from the date the withdrawal is approved.

1derchihd: what if i dont have an ewallet express and can you tell me if i ever made any deposites and what the max cashout is for this bonus i won on

Support: Let me check on that.

Support: Please hold.

1derchihd: ok no prob

Support: Hi.

Support: I don't think you will be able to cashout after all.

1derchihd: why

Support: You're maximum cashout is $25 (half of the value of a non-deposit bonus) and minimum cashout request should at least be $50.

1derchihd: so how in the world would anyone be able to cash out that bonus seems like a hoax

Your chat transcript will be sent to [email-removed] at the end of your chat.

Support: I suggest that you play it off (the balance).

1derchihd: so the money is useless

Support: It was provided for entertainment purposes only.

Support: As good as play money only.

1derchihd: cant i just play it down to 25 and have that for real money to play with

1derchihd: so your no deposite bonus' are play money

1derchihd: this does not look very good for your company

Support: Apparently, we can not mix free comps/ non deposit bonuses with real money deposits. This is against the terms and conditions.

Support: The non-deposit bonus was really provided for you to get a feel of the games.

1derchihd: so non deposite bonus' are play money right?

Support: And enjoy it before finally making a decision to deposit.

Support: Yes, that's right.

1derchihd: what about the comp points earned with it

1derchihd: and why does it show as withdrawable in the cashier

Support: It will be retained on your account.

Support: You can still use the comps for future games.

1derchihd: ok ty for the help

Your chat transcript will be sent to [email-removed] at the end of your chat.

Support: You're welcome.

Support: Is there anything else I can help you with today?

1derchihd: no thtas all

Support: Thank you for chatting. It's a pleasure speaking with you. Thank you for choosing Cleopatra's Palace Casino and Royal Sands Casino. Please come back into Live Chat at anytime and let us know if you need additional assistance. Have a great day!

Chat session has been terminated by the site operator.


CL-Ed's picture
Location: Sydney
Joined: 7 Sep 2007
Posts: 10289
Thanks given: 6178
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14 November 2010 - 10:59pm

Yes these guys are on our blacklist for exactly that sort of thing. They are nothing but crooks as you can see in our reviews: Royal Sands Casino Review and Cleopatra's Palace Casino Review.

Just be glad that you did not deposit any money there!

Always play it safe! Consult our list of rogue casinos and warnings before depositing at a new casino.
Post in our forums to earn CLchips which can be used to buy real prizes in our CLchips shop.

Silver PlayerSilver Player
CatFace's picture
Joined: 30 Jul 2010
Posts: 418
Thanks given: 45
Thanks received: 38
15 November 2010 - 12:22pm

Woooooow, this bonus thing is just too much! I've never seen such a nasty trick played against customers! Damn, what else can these guys think of!