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Apparently GoWild's customer support department which is located in Belgrade, Serbia has been raided by police and shut down. Story here:
Personnel arrested and equipment seized in Serbian online casino raid
The casino still seems to be open and operating, although players are unable to contact the customer support crew, receiving this message instead:
Dear Customer, Our customer services systems are currently down, We apologize for any inconvenience. Kindly leave us a message and we will get back to you as soon as we are back on. *Please note that there will be no effect, whatsoever to your game-play, deposit or withdrawals. Good Luck with your bets!
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It's true, this happened two days ago, and we're still waiting to hear something about the outcome. The main issue here is that the Serbian authorities still don't know enough about online gambling, so they aren't really sure what they're doing - and they don't care either, as long as it sounds bombastic in the media. The real problem (I think) is that they were working from Serbia (at least their customer support did), and had a company here (through which the police said they "laundered money and used it for illegal purposes"). Needless to say, this last claim is probably not true, but they got nothing better on them. and they'll most likely only charge them for not paying national taxes for the employees they had here, because nothing else was actually related to Serbia.
Bottom line, with all the unemployment in the country, they just did a very dumb thing and shut down a company which employed over 20 people. Well done, guys!
Yes very strange. The casino is licensed in Malta, and they have a Maltese contact address so presumably at least some part of their operations are in Malta.
I know of several other large respectable casino groups that have customer support operations in different countries to their head offices so that in itself is nothing unusual.
I don't know if I buy the "disgruntled ex-employee" story though.
To be quite frank, me too...
I just checked and they still have that message up when you try to use live chat.
Of course they do - their live support's been broken up and scattered.
Wow, shocking news indeed!!! I deposit and play at this Casino often, although thank god, I only have a modest amount in my account at the moment!
Have done a bit of research regarding this matter and found this:
"It was only a call centre, claims operator"
Yesterday's news that the Serbian police had conducted a raid on allegedly illegal online gambling activities operated by Go Wild Casino and Casino Litan has been followed by a statement from the company explaining that the premises concerned was a call centre.
The company statement explained:
"First of all we would like to apologize for the inconveniences caused to any of our clients or affiliates, and inform clearly that all withdrawals, deposits and game-play remains flawless and will not be affected at any time. All affiliates tracking data will be restored for our partners and our affiliate program services will be back online shortly.
"As part of our objective to provide the best and most reliable services to our clients and partners, our Customer Care and Support Services are managed by a specialized company, who works very closely with our casino management in an endeavor for excellence. Unfortunately, one of their vengeful ex-employee that was recently dismissed (due to poor performance) decided to try to harm and damage the company by using false accusation to the law enforcements.
"At the moment they are resolving this matter with their team of lawyers and we hope that very soon they will start providing the best services possible as they have done up to this point.
"In the meantime, we advise all our customers to keep enjoying the games and software, as well as our banking services for all their financial transactions. Any queries can be sent to [email protected] and we will do our best to provide you with a reply as soon as possible"
Personally I would advice not to deposit here until this issue is sorted out! Only my opinion, which 'Ed' would say, counts for nothing as I am a Leeds United Fan!! lol
Yes its a bit of a strange message to tack on the end ... "hey everybody we don't have a customer support department any more but please keep playing!"
And I agree I would not be hurrying to deposit there until this is sorted out.
However I don't believe anyone's funds are in danger because as far as we can tell no bank accounts have been frozen or seized. I guess it just depends on whether the people who do the payments were in the same building. If so you might have to wait a while until they can set up a new customer service department to process withdrawals.
I'm not sure, but they probably froze their accounts in Serbia, or even seized the funds they had there. That would be a logical move if they're charging them for tax evasion, apart from unauthorized organization of games of chance.
I had a player email me to say that they made a withdrawal a few days ago and they just received the money, so it seems that withdrawals are still working which is good news.
That's excellent news! It means that they didn't get the owners, after all (or at least no all of them). Or maybe, they let them go, as foreign citizens.
Just an update that GoWild has been operating normally for the past couple of weeks.
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