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Hiya CL Members,
I am a bit confused and i am hoping someone can shed some light on this subject. When a casino belongs to a particular group, say for example The Club World Group. Is it not true that they share one office that are all tied in together with all the casinos within the group?
I believe they are. Which leads me to a couple of questions. Why do docs need to be turned in to each and everyone one of these casinos when they already have your docs on file for another casino in the group. And what is more interesting, depending on the casino, they may or may not accept the docs turned in. Causing the player to re-submit several times before it is accepted! When the truth is they had your docs along.
Another question i have is if one casinos is considered trusty worthy within the group is it safe to say they all are? Will all the casinos have fast payouts and a good reputation?
Thanks for you input ahead of time.
2 CL-Ed, zuga
I have absolutely no idea why one would need to submit docs to each and every casino in a casino group. Honestly, I find it frustrating. However, I am daily player and have all my docs on my computer so I have ready access and can e-mail them at the blink of an eye. I learned a long time ago to submit my docs the same day I create an account. I obtain whatever form they require and send it in with my docs the same day. I also ask for confirmation that the docs are acceptable. If I do not receive an answer within a day or two, I will follow up.
However, I can tell you from experience, I find that all sister casinos are the same when it comes to payout policies, reputation, etc. Before creating an account, I always ask support who their sister casinos are. If I have dealt with their sister casinos, I know what I am dealing with. I also do research and find out what the payout turn around time is. If they tell me it's 10 days or more, I do not open an account.
I expect my payouts within 48 hours--5 days tops. There is absolutely no reason for a casino to hold on to your funds any longer than that. Of course, checking with this site is always a good start.
3 CL-Ed, zuga, Usne
Excellent question and one I have never been able to figure out either.
In the case of bad casinos its likely to be a delaying tactic. But the good ones .. I just don't know why they do it. Maybe to get fresh copies of utility bills to make sure you are still at the same address?
That makes me think of another one that bugs me ... they tell you send in a copy of photo id and a utility bill. So you scan a water bill or something and send it in, and wait a couple of days and only then do they tell you that its not within the last 3 month window, or you didn't show all four corners, or some other sad rule.
Come on casinos - tell us what you want up front and it will save us both a load of time and angst!
ok rant over
2 zuga, Usne
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Let me try and shed some light on this matter: When it comes to casinos from the same group, there's a number of options. Usually they share the same management, in terms of ownership, but it is actually a common practice that they have different managers for each casino. Also, everything depends on whether the casino (group) has its own customer service or is serviced by the software provider.
Anyway, in terms of document verification, they need to ask you to send verification docs for each of them separately, for a number of reasons. First, each casino is registered as an independent company within the same group, which means that they cannot simply share player documentation with each other. Second, as I already said, there are usually separate managers for each casino, and it would take a lot of work for them to contact each other in order to obtain players' documentation from each other. Third, even though they are usually operated in the same system, casinos in the same group are always in separate sections, in order to keep the players separated and to have a separate insight in the casino operations (otherwise, it would mean that when you sign up for one casino in a group, you are signed up for the whole group whether you want it or not, which cannot be the case).
Also, there's a number of people who make an account with a couple of untrue details (such as a phone number, email address, or such). If you give one phone number when you sign up in one casino in a group, and then you sign up to another casino in the same group with a different phone number, they cannot be sure that you're the same person (even though they assume you are), so they cannot just transfer the documentation from one account to another, as the info provided is not precisely the same.
I'm tired of writing so much now. If I wasn't clear enough, sorry, but feel free to ask if you want to know something else.
Wow thank you so much Rod and Cat for such a detailed informative post. I really appreciate it!
You guys have really shed some light on a question that has really bugged me. See it just goes to show as an outsider looking in we are quick to condemn a casino. Knowledge is the key to understanding.
Next time i have to turn in docs for a sister casino i won;t get so mad! I also will put more faith that if one is good in the group i can pretty much trust them all!
Again ty so much!
Interesting info CatFace. Thanks for sharing.
Np guys, I was glad to be able to explain things. After all, casino people are not all that about torturing players.
I agree with ya cat! Not all casinos are out for our blood. I guess there is a lot of internal red tape and procedures they must follow that we are unaware of. And you just proved it!
Little tip about CWC group. If you have already sent docs to one of their casinos, when asked to submit them again for their sister casinos, just email them saying they already have your docs on file, and you are good to go.
3 CL-Ed, Usne, CatFace
Zuga!!!!!!!!!!!!! You been holding out on me!!!! How long you know this secret?
Hehehhe, I heard some casino groups do this, but didn't know it was CWC! Thanks dude!
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