0
$ £
luGstaadmy Love
NewbieNewbie
Joined: 15 Aug 2010
Posts: 4
Thanks given: 0
Thanks received: 0
15 August 2010 - 1:56pm

Partypoker/Partycasino change their fast cashoutmethods into a unserious 3 days waitingperiod before processing !!

7 replies • Last post

i play for years at Partypoker+Casino, last friday i made a Moneybookerscashout over 550usd as usual (1-2hrs processingtime)
on Saturdaymorning the money didnt arrive i called them and i v been told that the cashoutrules has been changed
into a 3 days waitingperiod before processing ! ( enclosed Copie of the mail) i find that quite unserious !!

Hi
I am sorry to hear about your disappointment.
I have now once again checked the matter with our Payments team and unfortunately the rule indeed applies and the cash-out will be pending for three days after it has been requested.
if you are willing to deposit however you are still able to cancel some part of the cash-out and wait for the approval of the remaining amount.I am sorry if this rule is inconveniencing you in any way.It will be very sad to see you close your account because of this. However if that is your decision we will respect it and do so.
If you wish to close your account please send us an email confirmation to accountclosure@partyaccount.com stating the reason and my colleagues will proceed with the closure.
Best Regards,
Stanislava VIP Host
vip@palladiumlounge.com

rsCatFace
Silver PlayerSilver Player
CatFace's picture
Joined: 30 Jul 2010
Posts: 418
Thanks given: 45
Thanks received: 38
15 August 2010 - 7:22pm
#1

As far as I know, a number of casinos have a rule about "up to 3 days of withdrawal processing." And I guess 3 days are not too bad as long as you receive the money eventually. However, I'm not sure if that is the case here - are they saying that there's no way they can process your withdrawal earlier than in three days? In that case, I perfectly see your point - first they get you used to one thing, then they change it without notifying you.

Anyway, let us know how everything goes, I'll keep my fingers crossed for you! Thumb Up

luGstaadmy Love
NewbieNewbie
Joined: 15 Aug 2010
Posts: 4
Thanks given: 0
Thanks received: 0
15 August 2010 - 9:17pm
#2

Hi, thank you ! one of the main reasons i play Party for nearly 3 years, was their fast cashouts neteller or mb in 1-3 hours always ! as i said this new introduction brings them to the level of Onlinecasinos i wdnt play in first place

auCL-Ed
StaffStaff
CL-Ed's picture
Location: Sydney
Joined: 7 Sep 2007
Posts: 7207
Thanks given: 3364
Thanks received: 2730
15 August 2010 - 10:56pm
#3

You are right Gstaadmy Love. This is their cash-out policy from their T&Cs:

10.5. Payments will be made as soon as reasonably possible (subject to up to three days internal processing time), although there may be delays due to any Security Review (see Section 16 below) undertaken by Us and save where We hold any such payments in accordance with these Agreements.

They might be enforcing this in the hope that players will reverse their withdrawals to play again before they are processed. Party are one of the biggest operators in the world and 3 days is not good enough for a business of their size if they are not going to let players "flush" the withdrawal. (A "flush" is when you contact customer support and ask them to process a pending cash-out immediately).

It is a shame to see Party Casino going down this road - especially for someone who is in their VIP program - you would think VIP players would have their transactions process with the highest priority.

If you are looking for very fast cash-outs then I can recommend Intercasino or 32 Red who have always paid me on the same day when I withdraw (usually Neteller but Moneybookers should be the same).

Always play it safe! Consult our list of rogue casinos and warnings before depositing.
Every comment you make in our forum earns you CLchips which can be used to buy real prizes in our CLchips shop!

mezuga
StaffStaff
zuga's picture
Joined: 12 Dec 2007
Posts: 121
Thanks given: 35
Thanks received: 13
16 August 2010 - 9:15am
#4

I would also recommend Betsson... they always process withdrawals in the matter of hours ( at least if u use Moneybookers )

Play Safe!

luGstaadmy Love
NewbieNewbie
Joined: 15 Aug 2010
Posts: 4
Thanks given: 0
Thanks received: 0
16 August 2010 - 4:31pm
#5

thank you for your recommandations ! i really hope that a lot of Customers protest and stop playing for a while as i will do until a change come in place !

luGstaadmy Love
NewbieNewbie
Joined: 15 Aug 2010
Posts: 4
Thanks given: 0
Thanks received: 0
17 August 2010 - 1:37pm
#6

interesting to watch for us sheeps, how they planning fill their pockets
and now i know why they tighten their cashoutpolicy ( -28%) but that is
might be an owngoal !!
http://www.cantos.com/company/PartyGaming/project/6877/term/

rsCatFace
Silver PlayerSilver Player
CatFace's picture
Joined: 30 Jul 2010
Posts: 418
Thanks given: 45
Thanks received: 38
23 August 2010 - 9:35am
#7

I just found out that PartyGaming is about to merge with bwin into a massive industry player. They are supposed to share ownership and management, and their stocks went really high ever since the announcement was made. Hopefully, this will influence the change of their processing policy for the better.

Share this