0
$ £
usEponine6
Low RollerLow Roller
Joined: 23 Jul 2010
Posts: 32
Thanks given: 11
Thanks received: 16
23 July 2010 - 11:01pm

Rich Casino - anyone paid?

59 replies • Last post

Hi. I recently requested my first payout at Rich Casino. I was told that payment would take 15 days max (and usually would be quicker), and as it goes into my QuickTender account, it should show up as soon as it is sent. I received confirmation that all of my docs were approved some time ago, but no payment yet. I've contacted them and was told almost two weeks ago that my payout would be processed "soon," but when I ask for a date, I get no response. They have 24-hour customer service online, and I've contacted them, but they don't really have answers as to the payment process. And there is no phone number to contact Finance -- only an email address. It's been three weeks, and the lack of a clear response or payment worries me, although I see nothing but positive reviews of this casino online. Has anyone been paid by them? And if so, did you experience this type of delay? I'd appreciate any thoughts or experiences.

1 member gave thanks for this useful post: exgolfer

auCL-Ed
StaffStaff
CL-Ed's picture
Location: Sydney
Joined: 7 Sep 2007
Posts: 7199
Thanks given: 3354
Thanks received: 2714
24 July 2010 - 1:29am
#1

Hi Eponine6, I was personally paid by Rich Casino when checking them out for our review, but that was last year some time.

If you would like, please send me a PM (click the link under my picture to the left) with your Rich Casino account number or login or email address (not password) you used to sign up there and I'll contact the casino on your behalf and see if we can speed things up.

Always play it safe! Consult our list of rogue casinos and warnings before depositing.
Every comment you make in our forum earns you CLchips which can be used to buy real prizes in our CLchips shop!

auCL-Ed
StaffStaff
CL-Ed's picture
Location: Sydney
Joined: 7 Sep 2007
Posts: 7199
Thanks given: 3354
Thanks received: 2714
29 July 2010 - 1:45am
#2

Eponine6, have you heard anything from them yet?

If not I have to be honest and say that this is not looking good. I have contacted them over the weekend and received no response at all. Not even a thanks we are looking into it or even an auto-reply. I even gave them a link to this thread and pointed out that they are being publicly shamed.

I have emailed them again and they have until the end of this week to reply. If not they are on our blacklist.

Always play it safe! Consult our list of rogue casinos and warnings before depositing.
Every comment you make in our forum earns you CLchips which can be used to buy real prizes in our CLchips shop!

usEponine6
Low RollerLow Roller
Joined: 23 Jul 2010
Posts: 32
Thanks given: 11
Thanks received: 16
29 July 2010 - 3:49am
#3

Thanks so much for posting and for following up. Unfortunately, I've heard nothing from them either, despite sending yet another email a few days ago. The non-responsiveness concerns me as much as the non-payment. (And the few responses I have received have been very cryptic -- i.e. "your payment will be processed soon" when I asked for an approximate time frame. This was a few weeks ago.)

I will post a note on this thread immediately if I receive payment (or even a response), but unless that happens, I would not advise that anyone invest money there.

Thanks again for all of your help with this. I'll be interested to see whether you (or I) hear anything back at this point.

usyobes
GamblerGambler
Joined: 26 Nov 2007
Posts: 97
Thanks given: 9
Thanks received: 8
2 August 2010 - 7:18am
#4

For what it is worth I was paid by them once. But it was a long time ago now and I was not very impressed with their games so I never played there again.

auCL-Ed
StaffStaff
CL-Ed's picture
Location: Sydney
Joined: 7 Sep 2007
Posts: 7199
Thanks given: 3354
Thanks received: 2714
5 August 2010 - 6:37am
#5

I wish I could offer better news Eponine6 but we have taken the decision to blacklist this group of casinos (Rich Casino, Casino Moons, Theves Casino) as their conduct is unacceptable.

Rich Casino, Thebes Casino, Casino Moons blacklisted

All our attempts to contact the casino and its management have proved useless as we have not received a single reply. We consider them to have gone rogue.

Always play it safe! Consult our list of rogue casinos and warnings before depositing.
Every comment you make in our forum earns you CLchips which can be used to buy real prizes in our CLchips shop!

auCL-Ed
StaffStaff
CL-Ed's picture
Location: Sydney
Joined: 7 Sep 2007
Posts: 7199
Thanks given: 3354
Thanks received: 2714
5 August 2010 - 6:38am
#6

ha would you look at that .. I misspelt Thebes as Theves .. how appropriate.

Always play it safe! Consult our list of rogue casinos and warnings before depositing.
Every comment you make in our forum earns you CLchips which can be used to buy real prizes in our CLchips shop!

usEponine6
Low RollerLow Roller
Joined: 23 Jul 2010
Posts: 32
Thanks given: 11
Thanks received: 16
6 August 2010 - 3:48am
#7

LOL....Thanks so much for all your efforts and help with this! (As you know, I have not received any replies nor payment from them either since my last update on this thread, so at this point, I think it's fair to write them off completely.) I so wish that most casinos out there were 1/10 as responsive and helpful as you have been, and I appreciate everything you do here on this site to identify the ones that are!

auCL-Ed
StaffStaff
CL-Ed's picture
Location: Sydney
Joined: 7 Sep 2007
Posts: 7199
Thanks given: 3354
Thanks received: 2714
8 August 2010 - 11:24pm
#8

Well well well, it seems that we have won the good fight and Eponine6 has been paid:

Quote:

We have certain payments outstanding to more valuable players who are in the withdrawal que, and this is often based on a number of different factors. As a sign of our good faith we have paid the winnings of this player.

Thanks to Rich Casino for doing the right thing eventually!

Always play it safe! Consult our list of rogue casinos and warnings before depositing.
Every comment you make in our forum earns you CLchips which can be used to buy real prizes in our CLchips shop!

usEponine6
Low RollerLow Roller
Joined: 23 Jul 2010
Posts: 32
Thanks given: 11
Thanks received: 16
8 August 2010 - 11:34pm
#9

All the thanks go to you, Ed!!! My emails and efforts at contact were totally ignored -- apparently because I wasn't a "valuable enough" player to warrant a response -- but I do very much appreciate having received payment, which at this point came as a total surprise to me!! I give you all the credit for intervening on my behalf. Many, many thanks.

gbdanniboi889
Low RollerLow Roller
Joined: 20 Aug 2010
Posts: 45
Thanks given: 0
Thanks received: 8
20 August 2010 - 1:56pm
#10

Hello, i have the same problem as eponine6 but i have been waiting since the 23rd July since i requested the withdraw at casino moons. I was wondering if the same could be done for me please as i dont really want to wait much longer for my $100.

I have also sent you a pm(CL-ED) with more information, but have posted here incase any other mod wanted to try for me.

Thanks

Dan

auCL-Ed
StaffStaff
CL-Ed's picture
Location: Sydney
Joined: 7 Sep 2007
Posts: 7199
Thanks given: 3354
Thanks received: 2714
21 August 2010 - 12:25am
#11

Hi Dan, I got your message and I'll look into it for you. Sounds to me from the email they sent about Eponine6 that for a withdrawal of $100 you're probably very low on the priority list of "more valuable players".

Anyone else reading this, take the tip and don't deposit your money there!

Always play it safe! Consult our list of rogue casinos and warnings before depositing.
Every comment you make in our forum earns you CLchips which can be used to buy real prizes in our CLchips shop!

gbdanniboi889
Low RollerLow Roller
Joined: 20 Aug 2010
Posts: 45
Thanks given: 0
Thanks received: 8
21 August 2010 - 11:26am
#12

very true i just hope they do it soonish Sad

gbdanniboi889
Low RollerLow Roller
Joined: 20 Aug 2010
Posts: 45
Thanks given: 0
Thanks received: 8
26 August 2010 - 11:43am
#13

they have finally paid up was only waiting since the 23rd July Sad but atleast i got my cash

auCL-Ed
StaffStaff
CL-Ed's picture
Location: Sydney
Joined: 7 Sep 2007
Posts: 7199
Thanks given: 3354
Thanks received: 2714
26 August 2010 - 12:36pm
#14

Hey danniboi889 that is great to hear that you got paid. Pick your next casino a little more carefully!

Smile

Always play it safe! Consult our list of rogue casinos and warnings before depositing.
Every comment you make in our forum earns you CLchips which can be used to buy real prizes in our CLchips shop!

itsmokake
FreerollerFreeroller
Joined: 5 Oct 2010
Posts: 5
Thanks given: 0
Thanks received: 1
5 October 2010 - 10:26am
#15

Dear Ed,

I have a similar problem as the other 2 members. I already sent you a pm. I am waiting for almost 2 months now for withdrawal requset to be processed, same delay tactics from Finance dept.
Would really appreciate your assistance on this matter.

Have a nice day, smokake

gbdanniboi889
Low RollerLow Roller
Joined: 20 Aug 2010
Posts: 45
Thanks given: 0
Thanks received: 8
5 October 2010 - 12:05pm
#16

wwhich casino was it for? ie casino moons?

if it was for any others under this casino group, i suggest you go to their customer service and ask for an email for the finance department. they may take several days to respond but they do eventually.. just keep on and on keep sending them emails and ask for a specific day for the funds to be transfered. how much are they stalling on?? if you dont mind me asking..

itsmokake
FreerollerFreeroller
Joined: 5 Oct 2010
Posts: 5
Thanks given: 0
Thanks received: 1
6 October 2010 - 6:07am
#17

Hi Danniboi889,

It is at Rich casino. I have already sent several messages to finance dept. At first i was told that they had "technical problems" then recently i was told that they no longer support my chosen method of payment "Neteller" all this after 2 months of telling me that they were going to pay me soon! My withdrawal request is for 690 usd.

auCL-Ed
StaffStaff
CL-Ed's picture
Location: Sydney
Joined: 7 Sep 2007
Posts: 7199
Thanks given: 3354
Thanks received: 2714
6 October 2010 - 7:25am
#18

smokake I have emailed them directly but have not heard back yet. I will keep you updated.

Always play it safe! Consult our list of rogue casinos and warnings before depositing.
Every comment you make in our forum earns you CLchips which can be used to buy real prizes in our CLchips shop!

gbdanniboi889
Low RollerLow Roller
Joined: 20 Aug 2010
Posts: 45
Thanks given: 0
Thanks received: 8
6 October 2010 - 9:59am
#19

contact their support again, and ask them when their finance department come to their office.. when i had this problem they said they would be in on sundays but this was with casino moons so it may be different. then just contact them back if they give you a day to speak directly to them.

how much did you deposit.. just out of interest

itsmokake
FreerollerFreeroller
Joined: 5 Oct 2010
Posts: 5
Thanks given: 0
Thanks received: 1
7 October 2010 - 9:00pm
#20

I wrote finance dept. again still waiting for reply! Support are usually helpful but unfotyunately cannot do anything about withdrawals except pasing messages to finance team. So i am still waiting crossing my fingers in the hope that Ed has more luck than me.
Cheers, Smokake

usRodaaf282
Low RollerLow Roller
Rodaaf282's picture
Joined: 6 Oct 2010
Posts: 38
Thanks given: 24
Thanks received: 14
8 October 2010 - 12:26am
#21

I made a withdraw from Rich Casino back in February. It took about two weeks for them to payout (I use Quicktender for my withdraws). In all honesty, I rarely play at any casinos which take more than 48 hours to payout. The only reason I did not get upset about this slow payout is because I only deposited $25.00 but withdrew close to $300.00

uswow2353
FreerollerFreeroller
Joined: 15 Oct 2010
Posts: 5
Thanks given: 0
Thanks received: 1
16 October 2010 - 3:51pm
#22

Hello All - I am in the same boat... I found your forum and I am hoping you can help me. I did a search on Rich Casino and saw that they had several bad marks against them. Here is my problem - I have a withdraw of 1502.00 pending since September 19th...I keep getting the same runaround. They tell me it will be a couple of days or that it is being reviewed and now they aren't responding at all. I can't even get a message back from support. I began emailing them after 12 business days just to check status as my documents were approved much earlier....have been emailing everyday to finance and support since the 15th business days. My emails have always been respectful...but now I am beginning to feel taken it's now been 20 business days. Don't know if you know any one with this casino or if you can give me some advice of what to do. I did take them at face value when they continually told me that my money was coming - hopefully that won't be my downfall. I spent alot of money there...as I obviously didn't do enough research. I was finally able to talk to a manager last night - through their support chat - he told me that he really didn't have any information - I would have to speak to Owen in finance. I explained to him that Owen hadn't been responding to emails in a week (even though he specifically told me to contact him)...he told me to just send him another email. That's where I am now...

I see that you helped several people with this and although I'm new...I hope you might be able to do the same for me.

Many thanks in advance for any help.

usRodaaf282
Low RollerLow Roller
Rodaaf282's picture
Joined: 6 Oct 2010
Posts: 38
Thanks given: 24
Thanks received: 14
16 October 2010 - 11:23pm
#23

Hi, Wow. I do not think this will help in this particular case, but here is some info I found on the web. http://vegasclick.com/online/disputes.html. I remember using Central Disputes once against an RTG casino, and found it helpful. I also sent an e-mail to a consumer protection agency to see if they handle these types of issues. I will keep looking to see if there is an agency which can help.

I do not know about you, but when I have a thorn in my paw (fortunately, I try to stay away from the rose bushes), I do all I can to try to resolve the issue. I have never tried this with a casino, however, I did do this with a vaccuum corporation and worked well: I composed an e-mail about the issue which I was experiencing--giving as much detail as possible. The e-mail contained a warning to all to never do business with that company. I then provided the company with a copy of the proposed e-mail and advised that I intended to distribute that e-mail to all my friends and I would instruct my friends to pass it on to all of their friends, and so on and so on. It did not take long for the company to come around and do the right thing.

In this particular case, you have even more resources available because you have the voice of the online casino reviewers as well. After I composed my e-mail (making sure to include ALL of the names of its sister casinos), I would e-mail Rich Casino with a copy of the e-mail I intended to distribute, but I would also "CC" as many reviewers as you can find. If Rich Casino does not comply, send the e-mail to the casino reviewers, all of your friends and their mothers! Ask them to forward the e-mail to all of their friends, etc. and make sure that you "CC" Rich Casino.

Even if you do not succeed, at least you will be warning others of the danger.

And of course, in the future, always check here first. This site has about the very best research I have ever seen on any one site.

auCL-Ed
StaffStaff
CL-Ed's picture
Location: Sydney
Joined: 7 Sep 2007
Posts: 7199
Thanks given: 3354
Thanks received: 2714
17 October 2010 - 12:00am
#24

wow2353 has PM'd me their details so we'll try our best to help out.

Our advice for wow2353 and anyone else in this situation at any casino bears repeating - do not under any circumstances reverse your withdrawal and play again.

Rodaaf282 you are right that a little bad publicity can go a long way. However do be careful if you go that route because in my experience with this sort of thing you catch more flies with honey than vinegar. But it is a legitimate tactic if all else fails.

Always play it safe! Consult our list of rogue casinos and warnings before depositing.
Every comment you make in our forum earns you CLchips which can be used to buy real prizes in our CLchips shop!

uswow2353
FreerollerFreeroller
Joined: 15 Oct 2010
Posts: 5
Thanks given: 0
Thanks received: 1
17 October 2010 - 5:13am
#25

Thanks for your help and advice! We will see what happens. I will keep you all updated of the situation!

Thanks, again.

usRodaaf282
Low RollerLow Roller
Rodaaf282's picture
Joined: 6 Oct 2010
Posts: 38
Thanks given: 24
Thanks received: 14
17 October 2010 - 10:35pm
#26

I came across this site which has no review listed for Rich Casino.

Who wants to do the honors?

auCL-Ed
StaffStaff
CL-Ed's picture
Location: Sydney
Joined: 7 Sep 2007
Posts: 7199
Thanks given: 3354
Thanks received: 2714
17 October 2010 - 10:48pm
#27

I get an error every time I try to load that site so not sure what you mean?

Edit: working now. Might be worth putting a word in there. I am not sure but it looks an awful lot like its a machine generated site. People set them up to catch clicks from pay per click searches and profit without adding anything useful. So I am not sure how many actual human readers will see the warning!

Always play it safe! Consult our list of rogue casinos and warnings before depositing.
Every comment you make in our forum earns you CLchips which can be used to buy real prizes in our CLchips shop!

uswow2353
FreerollerFreeroller
Joined: 15 Oct 2010
Posts: 5
Thanks given: 0
Thanks received: 1
20 October 2010 - 4:07pm
#28

All - here is an update...

I received email yesterday afternoon - apologizing for the delay and stating they would pay me to QuickTender within 48 hours. So far nothing...I will let you know tomorrow.

I will keep you updated if/when I receive anything additional - email or otherwise...definitely keeping my fingers crossed.

Thanks for all the help and kind words! Smile

auCL-Ed
StaffStaff
CL-Ed's picture
Location: Sydney
Joined: 7 Sep 2007
Posts: 7199
Thanks given: 3354
Thanks received: 2714
20 October 2010 - 10:08pm
#29

Yes smokake and wow2353 you should both have been contacted by the casino by now, according to what they have told me just now.

Always play it safe! Consult our list of rogue casinos and warnings before depositing.
Every comment you make in our forum earns you CLchips which can be used to buy real prizes in our CLchips shop!

uswow2353
FreerollerFreeroller
Joined: 15 Oct 2010
Posts: 5
Thanks given: 0
Thanks received: 1
21 October 2010 - 8:26pm
#30

Well - It is now past the 48 hour window and still no payment. I am very disappointed. I will let you know if anything changes.

24 business days....and counting....

Share this