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auCL-Ed
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7 February 2012 - 12:29am

Betsson's ludicrous identification requirements

15 replies • Last post

I recently tried to make a withdrawal from my Betsson account. I have been withdrawing from there without issue for over 3 years now, and I am pretty sure I have already supplied identification to them in the past.

Anyway they requested it again. So I sent it in, following our guidelines here:
Inquiry on Fax Back Form for Withdrawal

Now Betsson refuses to accept a copy of my driver's license because I have blacked out the signature. My name, address, date of birth, photo and other info are visible. How can Betsson being able to see the signature make any difference in verifying my identity? After all they have presumably never seen my signature before. It is not required to open an account. I could alter the scanned card and send them any signature I wanted and they would be none the wiser. A scammer would likely do just that if they didn't have my signature.

So why won't they accept my ID? Their explanation is it is a requirement of their Malta licensing conditions. Now either this is total rubbish, or every other Malta-based casino that I have ever sent my ID to is not following the rules. If these are the rules, then they need to be changed because no business anywhere can guarantee that a scanned card sent to them will never be stolen, copied, or traded by an unscrupulous employee. That is exactly why we advise players to black out non-critical information such as a signature, middle 8 digits of your credit card etc - it minimises the risk of having your identity stolen. If the worst happens and the scanned card is stolen, it will be relatively easy to establish that anything opened in your name that required a signature did not use the correct one - as long as the criminal does not have a copy of your signature of course! Apparently this is not a concern shared by Betsson.

So I am in limbo. I have money in my account that I cannot withdraw, and they refuse to unlock my account unless I supply them a full scan of my driver's license with signature visible, which I am not going to do. Security of my personal information is worth far more to me than a couple hundred Euros.

Poll: 
What do you think I should do?
Send a postage stamp sized scan of my card
10% (2 votes)
Use a fake signature... "Betsson sucks" perhaps?
30% (6 votes)
Black out everything except for the signature
0% (0 votes)
Tell them to get stuffed
15% (3 votes)
Give them what they want
45% (9 votes)

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usLuckyMe
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7 February 2012 - 12:44am
#1

The money belongs to you and you should be able to get it. There are so many scammers anymore, I would be afraid to send my correct signature. Anymore, even when signing something, I try to make it really hard to copy my signature. I have little twists and twirls in it. Sometimes I can't even read my signature. Your signature wouldn't really be fake because it is still your signature. If you don't feel comfortable sending another version of your signature then I would say tell them to get stuffed. It's not worth having your identity stolen which may cost you untold trouble.

1 member gave thanks for this useful post: CL-Ed

auCL-Ed
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7 February 2012 - 1:00am
#2

Thanks. I don't think I am being unreasonable here. They have a copy of my driver's license and a utility bill. Both show my name and address. The license also shows my photo and date of birth. I am not even completely comfortable with them having that much information. What more could they need? They have ample proof of my identity. A signature isn't going to make a difference as they have nothing to compare it against.

I understand the need to protect themselves from fraud but this whole episode is a case of complete bureaucratic stupidity. I just can't understand the moronic thought process of the people working in their security department.

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ushope777
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7 February 2012 - 1:37am
#3

What I don't understand is why the sudden issue? I would think that you would not have to send MORE identifying information once you have made your FIRST withdrawal. Most places where I have sent my information actually TELL you to black out those numbers on the credit card and the signature for our own protection. This sounds shady to me! Sad

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usbarbadosslim93
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7 February 2012 - 1:52am
#4

I am very cautious with my autograph and find it troubling that they would do an about face on the issue, especially with the business you have done over them over the years. Was this an isolated issue with one CS rep, or are you getting this response repeatedly?

The signature should be the smallest part of the equation technically. Most places I go to don't even bother looking for a signature. I wonder why they are giving you such a hard time...

usUbetcha
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7 February 2012 - 3:29am
#5

Straight forward, tell them to get stuffed.. ( all that BS! ). There are still many online casinos out there that would respect your privacy! That's what I did after the Manhattan Slots gave me a runaround with my paper works for my small withdrawal.

Please see my review: Manhattan Slots Casino Review

BTW, thank you so much CL-Ed.. got my Kiva Loan code today..... yeheey! Smile

Y'all take care.. =^. .^=

auCL-Ed
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7 February 2012 - 4:34am
#6

I think it is a sudden issue because they either changed their licensing jurisdiction to Malta a while ago and need to recheck everyone and/ or my accumulated withdrawals have passed some threshold that requires them to check ID. From memory all Malta licensed casinos require a mandatory ID check if your accumulated withdrawals are more than €2000. I am sure I have sent it to them before, years ago now.

I have been going back and forth and round in circles with them over this for several weeks now. First time I sent my docs I never heard from them for a couple of weeks until they emailed me again saying my account was locked because I did not supply the docs. Apparently they never received them ... and yes I wish I had a dollar for every time I've heard that BS story. So I have sent it to them and been refused a couple of times.

No matter how many times I ask what difference it will make to them if they can see my signature, they never answer the question. They just say "its the rules". Surely even an idiot can see when "the rules" are of no benefit to anyone? All this does is increase the risk to me of suffering identity theft with zero benefit for the casino in identifying me. Its a lose-lose situation.

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auCL-Ed
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22 February 2012 - 5:01am
#7

Still nothing from these guys. My money is stuck in there and they refuse to release it because I won't supply a license with my signature visible. Its insane.

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usbarbadosslim93
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22 February 2012 - 4:24pm
#8

Hey, at least you know what its like to be treated like an American by an online casino, Ed. Is it everything you hoped it would be?

I can't believe some of the lengths these casinos go to. I know its Cover Your Butt stuff, but really? How much do they need?

ushope777
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22 February 2012 - 6:38pm
#9
CL-Ed wrote:

Still nothing from these guys. My money is stuck in there and they refuse to release it because I won't supply a license with my signature visible. Its insane.

Wow, and this is YOU. I am sure they know who you are? lol! Does their reputation mean nothing to them? Ridiculous!

Hope777

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usUbetcha
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23 February 2012 - 3:01am
#10
CL-Ed wrote:

Still nothing from these guys. My money is stuck in there and they refuse to release it because I won't supply a license with my signature visible. Its insane.

=========================================================================================
How desperate the online casino Support Team needs money under the table Joking that may speed up the process..! lol Yeah, I know it's illegal, but who knows..? lol

Y'all take care.. =^. .^=

usnewonlinegambler
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23 February 2012 - 3:57pm
#11

I had tried to withdraw 2000 in winnings from Lucky Red Casino and they gave me the run around for two weeks, I finally said screw it and called my credit card companies to dispute and exit the world of online gambling. I frequent in person casinos so this whole process was ridiculous from the start. But what can you expect with companies based outside the US

ushope777
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7 March 2012 - 7:55pm
#12
newonlinegambler wrote:

I had tried to withdraw 2000 in winnings from Lucky Red Casino and they gave me the run around for two weeks, I finally said screw it and called my credit card companies to dispute and exit the world of online gambling. I frequent in person casinos so this whole process was ridiculous from the start. But what can you expect with companies based outside the US

CL-Ed, what is up with Lucky Red? We are hearing of more and more problems with this casino, which used to be one of my favorites. Can you check into this? What in the world is going on?

Hope777

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ushope777
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23 March 2012 - 12:36am
#13

Any update on this one, CL-Ed? I can't believe they are doing this to you, especially knowing what you do here. Good grief! Sad

Hope777

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auCL-Ed
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29 March 2012 - 7:27am
#14

I have had so many things on my plate recently I have not followed up on this. So the money just sits there.

Now I am angry about it again.

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ushope777
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29 March 2012 - 11:36pm
#15

Oops! So sorry, CL-Ed. I was just truly curious if anything ever happened with this. I will wait for you to update when you have time to deal with their B.S. Sad

Hope777

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