Review of Zinger Spins
Zinger Spins is a casino that was launched in 2016 by Cassava Enterprises Limited, which is a white label provider associated with the popular betting site 888 Casino. The casino is very similar to other Cassava white label casinos which means it has a varied gaming library and professional support. However that also brings with it a couple of drawbacks that, if you'll accept my apologies for the pun in advance, take away some of the casino's "zing".
Software and Games
Zinger Spins has a wide array of games to play, with providers including Net Entertainment, IGT, Bally, Barcrest, Eyecon, and 888's in house brand Dragonfish. The layout of the site is bright and attractive and the large, boxy layout shows that it has clearly been optimised for browsing on a mobile device. There is a user friendly quick search function on the site to allow you to find any of the hundreds of video slots quickly, so long as you know its name. If you don't, you need to scroll through the list of large, square game logos which aren't always very revealing of a game's content or, in many cases, even its name.
With such a list of renowned game developers providing the games, the slot machine selection is good, and I found some of my favourite online slots of all time in the Zinger Spins library. Games such as South Park, Monopoly, Starburst, Siberian Storm, and many more are all on offer here. Though as is usual with casinos running on the Dragonfish white label platform the choice of games is rather selective and you don't always get a full set of games from each developer. So there is a chance that your favourite game might not be available - for example they don't have Dead or Alive from Net Entertainment. There are a couple of progressive jackpots slots available to be won, with Millionaire Genie and Mega Fortune both well into seven figure territory at the time of this review.
As you might have inferred from the name of the casino, there is little joy to be found at this site for table game players. In fact there is nothing of note in that department. There are a couple of video poker games, along with a bunch of parlour style games that won't hold anyone's interest for long. I was disappointed in this aspect, as I like a full casino experience at the sites I play at.
Banking and customer support
The banking system is par for the course at Zinger Spins, with the site offering an array of credit card, bank, and e-wallet options for both the deposit and withdrawal of funds. Unfortunately the casino enacts a 48 hour hold policy on all withdrawals, for no other reason than it allows you to elect to reverse your withdrawal and play again with your funds, potentially saving the casino on paying out a withdrawal. I'm sure you can see their motivation in offering that feature and it is one that I personally despise.
Further to that, the casino's payout limits are among the lowest I have ever seen at an online casino. This casino is only willing to pay out a maximum of £1000 per day, £2000 per week, or £3000 per month, which obviously could result in an albatross hanging over your head if you manage to win big. Granted, progressive jackpot wins are excluded from these limits, but they too may be subject to payment via monthly instalments that may take up to 2 years to complete. All up, the withdrawal policies of this casino are simply not good enough.
Lest it sound like I have a total downer on this casino's financial department, I do have some good news to report. Unlike the vast majority of other casinos that we have checked, this casino meets the standards required to be classified as providing a "medium" level of protection to player funds by the UK Gambling Commission. This means that if the casino were to become insolvent, creditors would not be able to claim your money as part of debt repayment, and there are arrangements in place to return funds to account holders should such a thing eventuate.
Customer support is adequate, with the staff available 24 hours a day, 7 days a week through a UK telephone number, and email. I'd have preferred to see a live chat function available, but the staff does promise speedy replies if you hit them up via email.
Security, fairness, and responsible gaming
Zinger Spins protects players' private information and financial transactions by implementing SSL encryption technology from the top-level of their site on down. This means that players can be assured that their information is safe while it is in transit between your computer and the casino's servers.
The casino is licensed to operate through its white label supplier 888 under the jurisdictions of Gibraltar and the United Kingdom. It also has an eCOGRA safe and fair accreditation that is awarded to sites based on the fairness of their games and operation. The site publishes a page that lists the theoretical return to player (RTP) for each and every game on the site, but it seems to me that it is doing its best to hide the page from discovery. You'll need to pull up the terms and conditions and use your browser to search for the word "rtp" to find the link to the hidden page.
Fairness is not just confined to the payout rates of the games at an online casino. It also applies to the way the casino operates and the manner in which the casino applies its terms and conditions. In this respect I must warn that the casino's white label operator, Cassava Enterprises, is notorious amongst experienced online casino players for voiding winnings made after claiming bonuses. They have, on numerous occasions, invoked vague and nebulous "bonus abuse" and/or "irregular betting" clauses (i.e. whatever the casino decides at the time is "abuse" or "irregular") to deny winnings to players. They may also deny winnings for the crime of claiming a bonus at two separate casinos running on their white label platform, even though the casinos make no attempt to inform you of the list of casinos that this policy may apply to. Their reputation is such that I advise you not to claim any bonus at this or any other Cassava/Dragonfish white label casino.
Responsible gaming has a section listed in the casino's terms and conditions, and players will find information on identifying and fighting both problem and underage gambling. If you have an issue you can self-exclude from the site or set deposit and betting limits in your account management interface, and there are also links to outside counselling groups that provide free help.
Zinger Spins could be a good online casino, but there are a few things that keep it from approaching the elite. It has a good number and quality of games and a set of convenient banking options. However it is utterly let down by the appalling withdrawal policies that include a 48 hour hold on withdrawals, and unreasonably low withdrawal limits that are amongst the lowest that I have ever seen. I really cannot recommend that you play at this casino while such policies are in place.
Evil Company to play with, you are simlpy not allowed to play for winning, in there words, you are playing for fun, even with your money,,, I was blocked across the entire 888 network after winning a large sum after depositing for over a year or two.
there terms are insane most bonuses are x75 or x99 be WARNED
CL - klaw
I played at this casino years back when they just opened Thier doors and since to the best of my knowledge have recently restricted SA players from registering and playing, don't quote me 100% on that though, aside from that the casino has a very impressive slot library from all the leading providers and my experience playing the games was great no lag and an overall good experience, I was never lucky enough to win anything worth withdrawing all in all not a bad casino
I dont like this casino because they dont have neteller and skrill e-wallets with purpose to deposit or withdraw ! This casino has only card, deposit by phone and wire transfer which i dont use ! So i wont deposit at this casino ! Also this casino does not have live chat which is important for every casino to have a live chat ! I dont recommend this casino even if i like the design of site and the games that this casino has
I have joined this casino but to be honest this is were it ends as for some reason I just don't trust them one bit..!!!! They have strange terms and conditions and I don't think they are detailed at all and important information that should be displayed in terms and conditions are not in theirs. I honestly don't suggest playing here even though they offer a variety of games including table games and promotions which might seem enticing. This casino don't see my money .. !
CL - klaw