WooCasino Review

Review of WooCasino

Depending on your point of view "woo" is one of those almost meaningless words that can in fact mean many different things. It could be an exclamation of delight, an attempt at getting some love, or even a description of pseudo-scientific quackery. Well now we have WooCasino and as to which one they are going for, your guess is as good as mine. Serving as a sister site to the likes of Playamo, Betamo, and Bizzo Casino, Woo Casino offers a large library of games along with multiple currencies and Bitcoin support.

Software and game selection

The overall layout at Woo Casino is functional, although I'd say its nothing to write home about. While National Casino has a bit of a classy feel, Woo looks very similar to Playamo or the other new Duma site Bizzo. Things there just seem a bit cookie-cutter, which I suppose is to be expected from a site that is essentially a "skin" of the aforementioned casinos. This doesn't hurt the functionality of the site, as registering, depositing, and finding a game you want to play is as easy as ever. I'm always a fan of search bars at casinos that have large libraries, as it lets you find a specific game quickly. WooCasino has this and it also lets you parse down the game list by category, developer, or feature.

Speaking of the game list, this is one area in which Woo Casino shines. There are over a thousand slot machines from big-name developers including iSoftBet, Microgaming, Evolution, Big Time Gaming, and Play'n Go among dozens of others. There is also a decent selection of table games like blackjack, craps, baccarat, and roulette available, as are video poker machines. I did like the different types of variations that I found on the games, which is nice as some casinos have next to nothing in terms of these games. Regrettably I once again found games from Betsoft and Pragmatic Play (a.k.a. IGTech) available. Casino Listings categorises both as rogue suppliers and we recommend that you avoid their games at all times.

The real treasure here though is the selection of live dealer titles available which come from a variety of suppliers. For the uninitiated, live dealer games are webcast from a casino and let you make selections on your web browser, which are then played out by a real life dealer. This is as close as you're going to get to playing in a land casino from an online experience. Personally, this is how I prefer to play my table games and I'm happy that they're available at WooCasino.

Mobile play is fully supported here, with Woo Casino's site snapping to your small screen on your phone or tablet. The site operates exactly the same as it does on the desktop version, and it lets you play from anywhere you can snag a data connection.

Banking and customer support

I consider fast banking to be paramount in the operation of an online casino. WooCasino does well in this aspect, and its thanks in no part to the site having Bitcoin available for deposit and withdrawal. If you can, I highly suggest you use this method, as payouts are facilitated in as few as a couple of minutes, meaning funds are back in your wallet and not waiting in limbo. In fact in my case the test withdrawal was paid out in 47 minutes according to my email timestamps. If you don't do Bitcoin, there are more traditional options, including credit cards and e-Wallets. Using these methods does take a bit longer to process, but you aren't subject to the volatility of crypto.

There are some withdrawal limits that apply to all accounts. You're subject to withdrawing up to €4,000 per day, €16,000 per week, and €50,000 per month respectively, though this may be lower if you ask them to limit the activity on your account (see the responsible gambling section below). These limits do not apply to winnings that come from progressive jackpots though, so if you win big on one of those games you'll get your money in a lump sum.

Customer support is reachable through live chat and email. Woo Casino is among the many sites eschewing phone support (which I prefer) for chat. I live chatted in to ask some questions about bonuses. Getting an answer from a rep was quick, but it did take a few minutes to have the questions answered, as they likely had to ask someone higher up the chain to give them the specific rules on the bonuses. All-in-all, I'd rate the team here as par for the course for online casinos.

Security, fairness, and responsible gaming

As with all online betting sites these days, Woo Casino offers SSL encryption technology to help protect data between your computer and the casino's servers. This is standard practice these days, but we list the information to keep you informed. We recommend you always play on a secured connection to protect your personal and financial data. On that topic I noticed this unusual term:

Using VPN is not restricted, however, it may lead to malfunction of games or connections issues.

Usually casinos are highly against players using VPNs as it allows them to dodge region restrictions on games that are not allowed to be played where they live. I would highly recommend that you only use a VPN for privacy reasons. If you use one to get around geo-blocking on a specific provider's games it is bound to end in trouble if you win a large amount.


In terms of fairness, there isn't much going on at WooCasino. The site doesn't publish audit numbers to reveal what payouts are for games, but some games do have this information listed in the "about" section of their rules. The casino unfortunately only holds a gaming license through the Caribbean jurisdiction of Curacao, which is a place where operators pay money for a piece of paper that doesn't mean anything other than they are allowed to run a casino and put a seal on their site to make it look official. There are no official player arbitration or mediation services available to players who have a dispute with Curacao licensed casinos, so if that happens you are on your own.

I was surprised to find that there are no responsible gaming controls available through my player account at Woo Casino. Should you wish to self-exclude or limit your deposits, wagers, or time on the site, you will need to contact customer support and ask them to do it for you. As this is a Dama N.V. site running on the SoftSwiss platform I know for a fact that these controls are available to players oat other casinos running on the same platform. The fact that they are not present causes me to wonder whether the site's operator may have specifically had them removed.

At this point I came across a truly despicable rule in the terms and conditions that completely soured my opinion of this casino. If you contact support and self-exclude or make use of those responsible gambling limits the WooCasino will reward you by reducing your withdrawal limits to only €500 / €1500 / €5000 per day / week / month. That is a blatant attempt at discouraging players with gambling problems from limiting their accounts after a big win so that they can reduce the chance of losing money back to the casino. I decided to look at other casinos run by this operator which we previously regarded as good options and noted that most of them have added this same clause recently. I also noted with interest the example of Bob Casino: same operator, same platform, same almost everything except that Bob Casino is licensed in Malta which is an actual bona-fide casino regulator. The T&Cs are pretty much identical aside from the fact that the anti-responsible gambling clause does not exist at Bob Casino, presumably because the regulator would not allow it. This is an example of the sort of crap that casinos "licensed" in Curacao are allowed to get away with, and a perfect illustration of why a Curacao license is worth less than used toilet paper from a player's point of view.

Conclusion

Most casinos I have played at that run on the same SoftSwiss platform that WooCasino uses have been fairly good experiences. I can't say that anything bad happened while I played at WooCasino. However I was disappointed by the lack of responsible gambling controls in the account settings, and then thoroughly disgusted when I found the rule that penalises players that want to place limits on their accounts by reducing their payout limits. There are loads of other casinos running on the same platform with the same games and payout time that won't treat you like that. Give WooCasino a miss.