WizBet Casino is an online casino established in 2011 with games supplied by Betsoft, Rival Gaming, and Saucify. It is operated by Genesys Technology Group and is registered under the jurisdiction of Curaçao. Last Updated: October 26, 2022.
I have recently had the pleasure of taking a look at casinos owned and operated by the Genesys Gaming Group, which at time of writing includes Mandarin Palace, Lucky Creek, Grand Eagle, Treasure Mile, and Wizbet. This casino was the last of the group that I reviewed and i thought I knew what to expect; a smooth interface, entertaining games, a decent banking system and good customer support. Does Wizbet live up to its sister casinos, or is it the ugly step-sister? Read on to find out.
Potential players at Wizbet should check out the case of CL-user gemneye73 who lost out on a $46,000 progressive jackpot due at sister site Grand Eagle after inadvertently breaking casino rules before depositing her money. Gemneye73 claimed some free spins bonuses which breaks the casino's "no multiple free chips in a row" rule, before depositing real money and playing. When she went to cash out after winning the jackpot, the casino informed her that her winnings were void because of the prior multiple free chips, even though the casino's systems did nothing to prevent this from happening. The issue here isn't entirely the predatory terms, but that the casino effectively allowed a customer to put her money at risk when they were going to never let her cash anything out. The scummy casino also has not returned the jackpot money to the progressive pool, and it is possible that they have just pocketed the money.
Powered by Saucify software, Wizbet has a different look to a lot of other American facing casinos I have seen before. Similar in its interface to its sister casinos like Grand Eagle, WizBet provides an intuitive menu that shares the features of each particular game without having to launch into it. The games are plentiful and provide enough variety to keep players entertained for an extended period of time. Everything from video slots to keno is found at Wizbet, as are a staple of table games and video poker selections that have multiple varieties. Every game that I played operated smoothly, with no hanging reels, glitchy animations, or server drops.
Players that are based in regions like the United States that are restricted in their choice of casino will be the most likely to be impressed by the unusual gaming selection, and I would recommend those players check out titles such as Arcadia: i3D, Horn of Plenty or the casino's table version of Single Deck Blackjack.
Recently, Wizbet added slots from developer BetSoft to their roster. The pseudo-3d games look sharp, but you should avoid them as there are real question marks hanging over both the fairness of these games, and the legitimacy of their developer, Betsoft. We've done our own investigation into their games and found that several of their progressive jackpots were unwinnable from time to time. They have also been caught dudding another progressive jackpot winner by changing the rules of a game after he had won a jackpot. Your best bet is to avoid all BetSoft slots.
Just like the other casinos in the Genesys Group, Wizbet's banking options are decent, but nothing really all that special. Although the casino advertises MasterCard deposits, I was unable to make a deposit that way through the cashier system, but options such as Visa and e-wallets are available for moving funds back and forth. Deposits are credited instantly, but the withdrawals are rather less so. Withdrawals are only paid on Mondays and Thursdays, after being subject to a mandatory 48 hour hold period after being submitted. To cap things off, the withdrawal limit is set at an anorexic $1500 per week. Suffice to say, you can expect to wait at least a couple of days before receiving your money from this casino.
On a rare positive note I can say that the customer service was great at Wizbet, just as it has been at all of its sister casinos. Support can be reached through telephone, email, or instant messaging. I opted for instant messaging to test the system. Inquiring about the lack of bonuses, I had my question answered quickly with a helpful response that was met with a good demeanour. I was pleased with the professionalism displayed by the CS Rep and was back on my way playing games within just a few minutes.
Wizbet encrypts player data using SSL encryption, which is a very important and easy to implement feature for any online casino. This keeps your information from being stolen by outside parties, and there's really no reason for it not to be used by any online casino these days.
In another disappointment, fairness information isn't readily available, nor are there RTP numbers published by the casino. And we know for sure that the Betsoft games are questionable enough for us to advise you to simply not play them anywhere, ever.
There is a responsible gaming page present, although the information present isn't nearly as fleshed out as we've seen at other sites. Players are given generic info on fighting addiction and underage gambling, as well as links to outside assistance groups that can provide help. Self-exclusion is available for those who need to step away from the site for a short period or for good. However you will need to ask a support rep for help with this as there are no user settings available like we see at modern, regulated casinos.
Wizbet Casino offers punters something a bit different, but not enough for us to recommend that you try them out. Half the gaming library is suspect, withdrawal limits are tiny, and the cashouts are only processed twice a week. Throw in the case of gemneye73 that we mentioned above and it all adds up to a place that frankly I won't be bothering coming back to play at.
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Comments
well yup they screwed me just as i figured they would . they made up a lie and said i claimed multiple bonuses . I never even heard of them and have never claimed but the one bonus from them.
i'm only posting so others know to stay away.
CL - klaw
Assuming you mean the Saucify games, the only place I can see on our list that we don't have a warning about is Vegas Crest Casino. Still it is only rated 3 stars so I would not highly recommend it or anything.
If you're referring to the Betsoft games, our recommendation is to avoid them altogether no matter where you play as we documented issues with their games a few years ago that made it impossible to win some jackpots, amongst a bunch of other issues. We regard them as a blacklisted game supplier.
davesanti7
Always play it safe! Consult our list of rogue casinos and warnings before depositing at a new casino.
Post in our forums to earn CLchips which can be used to buy real prizes in our CLchips shop.
Thank you Ed i'll let you know . thx again
oh, btw is there any of this type of casino that can be trusted? I really like those games but it seems like they are all kind of shady
CL-Ed
Well there's a few reasons detailed above about why we have them blacklisted, so not surprising really. We note they only pay out twice a week, and they have form for denying cash outs and stealing a progressive jackpot win. Good luck, I hope they pay you.
davesanti7
Always play it safe! Consult our list of rogue casinos and warnings before depositing at a new casino.
Post in our forums to earn CLchips which can be used to buy real prizes in our CLchips shop.
hello you all, so i see as most casinos reviews this one hasn't been updated for sometime so ill share with you all my conversation with their chat just today after i got free $20 sign on bonus and cleared wager requirements and could cash out $100, i have to post in snap shots because their chat cashier wont let me copy for some reason. i wonder why????🙄
Sorry some of the texts overlap and for some reason very small maybe take a snap shot then zoom unless you have a better way to do it. lol . anyways as you can hopefully see she terminated chat when i was gonna ask for phone number again. i really don't think ill ever see the money but at least i was able to find out with their money.read for yourself very shadey..If i do see the money i will update. The casino was fun but i'm not playing only for fun you know. peace out and good luck yall 😎
CL-Ed
wizbet for me is a very bad online casino site, as well as all their sisters, for software I think they have to change the payout of the games they use, the random is also very bad, no big win, the longer the play will be more a lot of money, I tried to make a deposit because a little curious about the software they use. but after trying to spend $ 40 and finally I will no longer save my money there, the game is really very boring, not recomended
CL - klaw
Casinos are paranoid about multiple accounts because it allows players to claim the same bonuses more than once. And there are many shifty players who do it deliberately. Did they ban you from the casino or just tell you that you can only use one account?
Always play it safe! Consult our list of rogue casinos and warnings before depositing at a new casino.
Post in our forums to earn CLchips which can be used to buy real prizes in our CLchips shop.
they told me I have multiple accounts. about 18 of them which is nonesense. I'm not that scandelous. I only have 2 emails. And seriously guys, If we do forget that we signed up before and made another account, is that so big of a deal to never let us play in the casinos? If the casinos know that a player have another account, all they have to do is let the player know. and what account to play with. I'm not happy with this group at all.
CL - klaw
Wizbet casino using saucify software, it was betonsoft, now it is saucify. Thank you to administator CL-Klaw who explain to me this fact, i did not knew this before, but luckily there is always a people who can help to players like me. Wizbet casino i played for about 10 deposits, yeah, there was a time when i played only in this casino for about a week, i do like their slots, and actually have a nice run. ALso there is few other casinos in this group, i also played there. I think in all this group i invested about 2k$ in money, and my out was about 3-4k$, i do this count long time ago. Really lucky, but i do good in their different promotions and leaderboards, also was winner of couple tournaments. Live chat here was always ok, and was able to credit me my prizes for this promotions. Unfortunately i can't say that wizbet casino have fast withdrawals, it is about 4-5 working days to get paid on skrill, but since i was paid not so low amounts , it is ok, and casino never try to keep my winnings or anything like this, you will not heard any bad story from me about this group. Yeah...Did not played in this casino or any other in this group for a long time ,because nowadays netent took most of my deposits.
CL-Ed
This casino was not letting me have a free sleep without remembering on it, how I have been making jokes from its title. I regretted that and I was also quite much sorry to it, and I was also not sure if I haven’t offended it in some way – so I finally, after 15 days without sleep, decided to delight this casino by serving myself to i tas a customer, sign up, claim its bonus and let it to do anything it wants with myself – and mainly with my Money.
I was a little bit shocked when noticing that its software is Saucify, one of software group that I generalize under the name „mutations and unstable creatures“ – this group is characteristic with the fact that I never give a f.ck about anything that I once have thrown in, and it means that I was going directly into a big unknown.
I deposited a minimum amount and went discovering that absolutely unknown and also to me quite unsympathetic slots and games and trying to get into the taste despite the fear that I was full of.
However, I could be trying and trying ever – I really was no table to enjoy and favorize these Saucify games... even the software name is like it has Nagasaki origins.
I rate it low but my subjective rating will probably not be applicable objectively - its strongly influenced by my personal attitude to this software 🙂
CL-Ed
This one... WizBet... Quite awful name for a casino I think 🙂
Wizbet online casino is a sister site of treasure mile, and few other casinos with same owner. I am think it is best operator for betonsoft software, and if you need to try this games, probably it is good choice to start from any of this casino. Wizbet getting following pluses from me.
+ Software. It is betonsoft here like i said, and i tried download application. It is good application, because i did not spend much time to downloading it, and downloading games, and everything running fast here.
+ Customer support. For email support you can expect responce within few hours, sometimes on next day, but it is ok. Most better way to get help is contact live chat. For me it was always online, but probably if you living in another time zone or playing at different time it can be offline, because i did not know about working time.
+ Bonuses. Plenty of bonuses at wizbet casino is waiting you, including sometimes no deposit bonuses and freespins offers.
And one minus.
- Withdrawals took about 5-7 days, it is of course a bit strange and no one happy with such payouts time.
Final mark.
Good casino to try betonsoft games.
CL - klaw
Wizbet casino is another in this group of betonsoft casinos that accept usa players and give them warm welcome but not give bonuses to buglaria player but i am ok with it because i always know it from terms and conditions i am always read such things carefully so most times for me no any surprises with such things like bonuses. Also i speak with live chat agent and she just confirm to me that i did not get any bonus in this casino. But i give this casino a try once to see probably my luck will change even without bonus and therefore i will possible to make withdrawal from this slots and get my money back that i already lost. I try 4-5 slots with my deposit but again no any luck with me and of course i not played at this casino again because i not eligible for bonuses and promotions and it is not interesting for me. But this can be good casino for players from USA and it give players from usa chance to play not only real time gaming slots but something other and it is very important in my opinion. Just very sad that i can not get bonuses.
CL - klaw
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