WizBet Casino is an online casino established in 2011 with games supplied by Betsoft, Rival Gaming, and Saucify. It is operated by Genesys Technology Group and is registered under the jurisdiction of Curaçao. Last updated: August 16, 2019.
I have recently had the pleasure of taking a look at casinos owned and operated by the Genesys Gaming Group, which at time of writing includes Mandarin Palace, Lucky Creek, Grand Eagle, Treasure Mile, and Wizbet. This casino was the last of the group that I reviewed and i thought I knew what to expect; a smooth interface, entertaining games, a decent banking system and good customer support. Does Wizbet live up to its sister casinos, or is it the ugly step-sister? Read on to find out.
Potential players at Wizbet should check out the case of CL-user gemneye73 who lost out on a $46,000 progressive jackpot due at sister site Grand Eagle after inadvertently breaking casino rules before depositing her money. Gemneye73 claimed some free spins bonuses which breaks the casino's "no multiple free chips in a row" rule, before depositing real money and playing. When she went to cash out after winning the jackpot, the casino informed her that her winnings were void because of the prior multiple free chips, even though the casino's systems did nothing to prevent this from happening. The issue here isn't entirely the predatory terms, but that the casino effectively allowed a customer to put her money at risk when they were going to never let her cash anything out. The scummy casino also has not returned the jackpot money to the progressive pool, and it is possible that they have just pocketed the money.
Powered by Saucify software, Wizbet has a different look to a lot of other American facing casinos I have seen before. Similar in its interface to its sister casinos like Grand Eagle, WizBet provides an intuitive menu that shares the features of each particular game without having to launch into it. The games are plentiful and provide enough variety to keep players entertained for an extended period of time. Everything from video slots to keno is found at Wizbet, as are a staple of table games and video poker selections that have multiple varieties. Every game that I played operated smoothly, with no hanging reels, glitchy animations, or server drops.
Players that are based in regions like the United States that are restricted in their choice of casino will be the most likely to be impressed by the unusual gaming selection, and I would recommend those players check out titles such as Arcadia: i3D, Horn of Plenty or the casino's table version of Single Deck Blackjack.
Recently, Wizbet added slots from developer BetSoft to their roster. The pseudo-3d games look sharp, but you should avoid them as there are real question marks hanging over both the fairness of these games, and the legitimacy of their developer, Betsoft. We've done our own investigation into their games and found that several of their progressive jackpots were unwinnable from time to time. They have also been caught dudding another progressive jackpot winner by changing the rules of a game after he had won a jackpot. Your best bet is to avoid all BetSoft slots.
Just like the other casinos in the Genesys Group, Wizbet's banking options are decent, but nothing really all that special. Although the casino advertises MasterCard deposits, I was unable to make a deposit that way through the cashier system, but options such as Visa and e-wallets are available for moving funds back and forth. Deposits are credited instantly, but the withdrawals are rather less so. Withdrawals are only paid on Mondays and Thursdays, after being subject to a mandatory 48 hour hold period after being submitted. To cap things off, the withdrawal limit is set at an anorexic $1500 per week. Suffice to say, you can expect to wait at least a couple of days before receiving your money from this casino.
On a rare positive note I can say that the customer service was great at Wizbet, just as it has been at all of its sister casinos. Support can be reached through telephone, email, or instant messaging. I opted for instant messaging to test the system. Inquiring about the lack of bonuses, I had my question answered quickly with a helpful response that was met with a good demeanour. I was pleased with the professionalism displayed by the CS Rep and was back on my way playing games within just a few minutes.
Wizbet encrypts player data using SSL encryption, which is a very important and easy to implement feature for any online casino. This keeps your information from being stolen by outside parties, and there's really no reason for it not to be used by any online casino these days.
In another disappointment, fairness information isn't readily available, nor are there RTP numbers published by the casino. And we know for sure that the Betsoft games are questionable enough for us to advise you to simply not play them anywhere, ever.
There is a responsible gaming page present, although the information present isn't nearly as fleshed out as we've seen at other sites. Players are given generic info on fighting addiction and underage gambling, as well as links to outside assistance groups that can provide help. Self-exclusion is available for those who need to step away from the site for a short period or for good. However you will need to ask a support rep for help with this as there are no user settings available like we see at modern, regulated casinos.
Wizbet Casino offers punters something a bit different, but not enough for us to recommend that you try them out. Half the gaming library is suspect, withdrawal limits are tiny, and the cashouts are only processed twice a week. Throw in the case of gemneye73 that we mentioned above and it all adds up to a place that frankly I won't be bothering coming back to play at.