WinTrillions Casino Review
WinTrillions Casino is an online casino established in 2013 with games supplied by Playtech. It is operated by Ledonford Gaming Services Ltd and is registered under the jurisdiction of Alderney. Last updated: February 19, 2015.
Review of WinTrillions Casino
WinTrillions Casino eh? According to the IMF, there are only 15 countries on Earth that had a GDP of more than 1 trillion in 2013, and only 9 if you follow the plural in the name and make it 2 trillion. Do the people running this casino really expect us to believe that we could win more money than the value produced by the entire population of countries such as Indonesia, The Netherlands, Switzerland, or Sweden in a year? Obviously this casino's name is a ridiculous exaggeration and its sheer stupidity doesn't exactly make a good first impression. However I know I shouldn't judge a book by its cover, so I tried to overlook these impressions while taking it for a spin.
Warning - instant play website is unencrypted
Until this problem is fixed, I consider it important to warn prospective players and current customers of WinTrillions Casino that the instant play section of the website is entirely unencrypted. This means that while signing up, browsing, and playing games at the website, your personal data, login, and password are transmitted across the web in the clear and may be subject to interception by bad guys. If you must play at this casino, be sure to only use the downloadable software which as far as I can tell, uses a properly encrypted connection.
Software and game selection
The games at WinTrillions Casino are supplied by leading casino software developer Playtech. You can choose between downloading and installing their casino software on your Windows PC for the maximum range of games and quality of experience, or you can sign in directly via the website and play a large selection of games via your web browser.
There are literally trillions of other Playtech casinos (I see what you did there - Ed) and if you have seen one before then you have more or less seen what WinTrillions has to offer. The leading slots available include the Marvel Comics series such as Iron Man, Wolverine, Incredible Hulk, X-Men, The Avengers, and the Fantastic Four. There are also other licensed titles from a diverse range of movies, tv shows, and books, including the likes of The Mummy, Gladiator, Little Britain, John Wayne, and in a shocking missed opportunity for this casino to rename and develop its own version, The Six Million Dollar Man. There are a large number of progressive jackpot slots with jackpots that range from triple figures all the way up to potential multi-million whoppers such as Sweet Party, Beach Life, Monty Python's Spamalot, and Gladiator. Overall there is plenty here to see and play, and Playtech slots are undoubtedly fun and polished.
The table games at WinTrillions are many and varied. There are loads of blackjack variants, including games with favourable rules such as Blackjack Switch and Blackjack Surrender, along with Baccarat, Sic Bo, Craps, Casino Hold'em, Pai Gow Poker, Tequila Poker, Caribbean Stud Poker, and Red Dog, among others. There are also nine variants of roulette. Again, Playtech's games are well presented and operate smoothly. Video Poker players will find around 15 games to choose from, some of which may be played in either single or multi-hand variants.
If you prefer to play via the website, the games are arranged in the usual grid formation, and split amongst several tabs. I was happy to find that there is an instant search function that let me type in the name of the game that I wanted to play. Similar functionality is available in the downloadable software. One thing I noticed straight away though is that on the website, a couple of the screenshots for the table games are obviously from Microgaming games, not the Playtech games that this casino offers. When you click to load the game, you get a game that is totally different from the screenshot. I have no idea how they let that get through quality control. In addition, for reasons elaborated on below in the security section, logging in and playing via the website should be avoided altogether due to the lack of an encrypted connection.
Banking and support options
There are a huge number of alternatives that you can use to deposit money into the casino, consisting of credit and debit cards, e-wallets, bank transfers and various vouchers. Suffice to say that you should not have any difficulty finding a way to get your money in, and most methods will credit your account instantly. Withdrawals, however, are a different story. Like so many other Playtech casinos, all cashouts are held pending for at least 48 hours during which time you can reverse your withdrawal and play again. This is not good for obvious reasons. During this time I was asked to submit identification documents to verify my identity and once verified, I waited another 3 business days to receive my winnings, resulting in a total wait time of a week for my first withdrawal. So overall, not fast enough and while very similar to many other Playtech casinos, that is not exactly setting the bar very high.
One other thing to watch out for is that at this casino, almost all the bonuses have a maximum win clause on them. For example, the sign up bonus offer at the time I tested had a withdrawal limit of €5000 on it. Anything that you win over and above that is kept by the casino, thanks very much. Just imagine how you would feel if you won your first trillion under those conditions. In addition to that, the T&Cs contain strange rules like disallowing auto-play while playing a bonus, and vague, ill-defined "anti bonus abuse" terms that allow the casino to confiscate your money if, in their opinion, you use "low-risk wagering to convert your bonus or to collect prizes." Players claiming bonuses at this casino should be very wary.
In terms of support, can anyone else spot the disconnect between these two statements: "Live chat offline" and "24/7 support"? That is what I saw in the header of the site every time I returned to the website. It is one thing to claim 24/7 support, it is quite another if that support is in reality email only and not answered anywhere near immediately. My test email was answered, by the way, around 8 hours after I sent it, which suggests to me that the support staff are not online 24 hours a day at all. If you are in the United Kingdom, there is a local support phone number that you can call. For everyone else, you need to pay international calling rates if you have to call the casino.
Security and game fairness
I was surprised to find that when signing up for this casino, I was limited to a maximum 10 character length password. As a security conscious person, I use a password manager that creates random, unique, passwords whenever I need them. If you aren't doing this for your casino accounts, you should be! Anyway 10 characters is barely sufficient for a strong password these days. Count me double shocked then to see that the website allows you to log in and play using an insecure, unencrypted HTTP connection. The short password requirement is bad enough, but the lack of an SSL connection for a site that handles personal and financial data is simply inexcusable. For this reason, I strongly recommend that you download the Playtech software which is properly encrypted if you must play at this casino.
WinTrillions Casino is licensed by the Alderney Gambling Control Commission. It does not publish the RTP numbers for any of its games. On the FAQ page, it claims to audit and report its payout percentages on a monthly basis. i.e. The payout percentage report is displayed on the WinTrillions Casino website so you can be sure that the games are scrupulously fair. I have no doubt that the Playtech games are fair and randomly determined, however this statement is not true as far as I can tell, as I was unable to locate these reports anywhere on the website.
In case you had not guessed by now, I'm not a fan of this casino. It is a bog standard Playtech casino with little to separate or recommend it over and above the many others. The withdrawal speed is unnecessarily slowed by the 48 hour pending period, winnings on bonuses are capped, and in my experience the "24/7 support" is not available 24 hours a day. Throw in the lack of an encrypted connection to protect your personal and financial information via the website and you have a recipe for a potential disaster. And don't get me started again about the ridiculous name...