WinPalace Casino is an online casino established in 2009 with games supplied by Realtime Gaming. It is operated by Netad Management and is registered under the jurisdiction of Curaçao. Last updated: August 3, 2019.
WinPalace Casino is an RTG powered casino that accepts American players. It is available in several different languages and offers a swag of bonuses to prospective players, but its operator is known for its long and drawn out withdrawal processes. We took a look behind the elegant facade to see if there is substance to back it up.
WinPalace's operator, Netad Management, runs several casinos and implements the same slow withdrawal processing at all of them. However one casino in the group, Grand Macao Casino, has gone one step further and ripped off a player who won around $6500 off only a $26 deposit. Despite our attempts to mediate and assist the player in getting paid, the casino has cut off all communication and continues to refuse to pay the player her winnings. This lack of professionalism and outright theft of a player's winnings can mean only one thing: welcome to our blacklist.
The casino's interface comes courtesy of Real Time Gaming (RTG). The software provides great graphics and sound effects, a well balanced range of games, fast download and smooth functionality. For Mac users or those who don't like to download software, an Instant Play version of the casino is available to play directly in your web browser.
The 100+ casino games include RTG's proprietary Real Series slots giving Slots fans the opportunity to take a spin on a wide variety of titles. The slots are the real strength of any RTG casino and Win Palace is no exception. However one notable absence at WinPalace is the usual networked RTG progressive jackpots, which in some cases can exceed a million dollars. Other games available include multiple Video Poker variants, Roulette, Blackjack, Craps, Baccarat, Let 'em Ride, Pontoon and more.
WinPalace touts itself as TST Certified - just like every other RTG casino. What this means is that the software's random number generator has been tested by a third party - TST Systems - and found to operate randomly and thus fairly. However the casino itself does not publish any monthly payout ratio figures. The support options are many and varied, with WinPalace offering 24/7 toll free phone numbers for several countries, along with fax, email and live chat support. Unfortunately we found the live chat operators to be slow to respond to our enquiries, so you are better off using the phone with these guys.
Withdrawal processing is quoted at "5-10 days depending on the class of the player" which is slow in this day and age, and clearly implies that some players are treated differently to others (translation: the casino takes care of players that deposit the most). The low withdrawal limit of only $3000 per fortnight will be enough to turn off the high rollers among you. But our experience has shown that players are rarely paid the full $3000 limit and the reality is that you can expect to receive instalment payments as small as $500 per fortnight or month. We formerly said here that we were confident that the casino would pay you eventually if you were prepared to wait. However as we have detailed above, we no longer believe that to be the case.
Win Palace is a presentable RTG casino, without offering anything spectacular or new. Customer support was a little slow in our tests, and the withdrawal processing here has proven to be nothing but frustrating. Now that this casino's operator has resorted to not paying a big winner, we can find no reason to recommend this casino, and plenty more to avoid it.