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William Hill Casino Review

William Hill Casino is an online casino with games supplied by Playtech. It is operated by WHG (International) Limited and is registered under the jurisdictions of Gibraltar and United Kingdom. Last updated: August 22, 2011.

usWarning! This casino is blacklisted and should be avoided.


rating: Poor


Review of William Hill Casino

William Hill Casino is operated by the famous William Hill Company which was established in 1934 in the United Kingdom. This company specializes in betting and legal off-track wagering and has a wealth of experience from which to draw upon. It is all the more surprising then to find that William Hill has aligned itself with a company renowned for its dodgy conduct in the online casino industry - and it is enough for us to slap a warning on this casino and recommend players look elsewhere.

Warning - Cryptologic casino closed / rebranded

William Hill completed its transition to a new casino on the Playtech software platform in mid 2009 after striking a deal with Playtech in 2008. The casino has been rebranded as William Hill Casino Club. However we have to recommend players thinking of playing with William Hill to stay away. The reason is William Hill's online casino operations are now largely run via the same group responsible for the notorious cPays group of casinos, including such houses of ill repute as Joyland and 32 Vegas (so bad they recently changed the name to 21 Nova). Joyland is most famous for neglecting to pay a $4m progressive jackpot winner the full amount, with around $2m in change still unaccounted for. We were just as surprised as you probably are now to find a company of the stature of William Hill associating themselves with such an enterprise, but there you are. Avoid.

Website confusion

Should you go to the website, you may well find yourself at William Hill Casino Club, or maybe not, because there is an entirely different website confusingly branded William Hill Casino. For instance, if you are at the WHCC site and click poker up at the top right, you will end up at the main William Hill site in a poker-branded subsection which makes sense. But now click the casino tab and you will be in a similar casino-branded subsection of the main site which is different from the WHCC one you came from two clicks ago (we have included screenshots of both with this review to illustrate the difference). And from what we could tell, you can't ever navigate back to the WHCC site from the main William Hill one. Then to add to the confusion, there is even a third site branded William Hill Vegas which has another entirely different set of casino games to play. In the end a journey around this website is utterly illogical and confusing.

William Hill's Casino Games

William Hill Casino is available in both flash-based instant play and full-download versions for windows PCs. You will find the full array of Playtech games to choose from including all your table game classics as well as a wide variety of video slots and classic 3 reel slots. There are a range of progressive jackpots available too, which could net you as much as $4 million, assuming they pay you the full amount (see above). As for the audited payout rates, William Hill used to publish these monthly back when they used Cryptologic software but they are nowhere to be seen in their latest Playtech guise.

There is not much more to say other than if you were thinking of playing at William Hill you would be wise to look elsewhere, with other well-known UK brands Bet365 and BetFred offering a safer Playtech-powered alternative.

Warning! This casino is blacklisted and should be avoided.
12 replies • Last post


Joined: 27 Jul 2011
Posts: 1
Thanks given: 0
Thanks received: 1
Rated this casino
27 July 2011 - 8:41pm

I'm 100% in agreement with the above, although I've not had issues getting the winnings, I only play live casino as I don't trust the others. They have a 3-4 day (Working day) payout. This I assume is to hope you reverse and loose. They also make you sign a deposit form, if you win only, which you need to scan, print and mail. I tried a withdrawal last week (July) and they sent me a deposit form from April as I hadn't deposited any money. I think this is another delay, I've now stopped playing and I'm looking else where, would love if 32Red had live roulette as they are the best I've played in terms of Customer service and pay outs. Avoid......

1 member gave thanks for this useful post: CL-Ed

CL-Ed's picture
Location: Sydney
Joined: 7 Sep 2007
Posts: 6212
Thanks given: 2515
Thanks received: 1803
28 July 2011 - 1:27am

We caught people working for William Hill spamming our forums the other day, which is par for the course with the company they outsourced to.

32 Red used to have live games but they pulled them a year or two ago. Have you tried Ladbrokes? They are also top notch, use the same Microgaming software as 32 Red, but they do have live games.

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GambleMaster's picture
Joined: 31 Aug 2011
Posts: 542
Thanks given: 27
Thanks received: 40
20 September 2011 - 11:29am

Hi Ed, have you ever thought that the spammers were not the ones working for William Hill, but the employees of some competitor online casino? Understand me correctly, I believe in Casino Listings fairness and objectivity, but William Hill is such a giant... Nearly the synonym for online casino....

CL-Ed's picture
Location: Sydney
Joined: 7 Sep 2007
Posts: 6212
Thanks given: 2515
Thanks received: 1803
20 September 2011 - 10:09pm

It is possible but extremely unlikely. What would be the point? Competitors aren't going to go around posting links using high value keywords directly to the various William Hill domains. That kind of thing only benefits them as far as SEO goes. And one site like us saying that they are bad is hardly going to dent their reputation.

The other thing is that the company they acquired and outsourced their online operations to is notorious for spamming and black hat SEO. No, the simple truth is that they are paying people to buy or gain them links to try to rank better in the search engines. And these people are just going around spamming every reputable and relevant forum that they can find.

1 member gave thanks for this useful post: mrbingo83

Always play it safe! Consult our list of rogue casinos and warnings before depositing.
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Chelsea's picture
Joined: 31 Dec 2010
Posts: 117
Thanks given: 28
Thanks received: 40
Rated this casino
18 December 2011 - 3:57am

This is quite surprising as I have always thought of WH as an honourable company but I trust your judgement so I wont be playing there any time soon.

True PlayerTrue Player
Location: Belarus
Joined: 13 Feb 2012
Posts: 884
Thanks given: 231
Thanks received: 331
Rated this casino
14 January 2014 - 12:03pm

Hello. William hill casino is in nice casino lists for me. As i told in eurogrand casino review, i understand why all this group of casinos is blacklisted, and i agree with such decision. But my personal experience with them is a quite good, and i will play there without a fear. They are popular and big casino, so i think they will never stole my money, because i never win really big amounts, i am just regular lowroller. All their cashout come to me in 4+days due to pending period, but nice that weekends also counts in this pending period, so this is not so bad. After all, they have nice bonuses, they have comp points, and i like that probably 2-3 times in a month they just place 10-20$ free cash on my account, without any wagering requirements, this is one of the best bonus i ever see, you can just withdraw , or play any games without max cashout and without any restrictions.
Support: nice and friendly live chat.
Withdrawals: As was said, 4 days pending period, but i am anyway like it, they always pay with no hassles.
Software: OK
I am give to william hill casino 3 stars, its average playtech casino with some bad things they do in the past.

Bronze PlayerBronze Player
Location: Minsk
Joined: 11 Mar 2014
Posts: 214
Thanks given: 11
Thanks received: 32
Rated this casino
20 March 2014 - 11:47am

Hi, i hope you will enjoy my review of william hill casino. One more blacklisted casino from this group, but i like this casino and play it probably every week, sometimes two times per week. Only omni casino and their sister casino fly casino better for me, but will hill is really reputable casino and brand, i like it all the way, and never see any players on our russian forum who have any problems with them without any really logical reason. Will hill casino offers nice bonuses on regular basis, comp points system, and this well known free money throwns in your account. This is always pleasure just login in casino and found that you get something like 20$ free cash, with which i can play any games, or just withdraw this 20$ and they withdraw this without any questions, and anyway will continue to give you such presents. All i want to say that will hill for me is good casino, i like it, and i will not stop play there. Just 4 days pending period, only one bad thing with them. One tip for those, who want fast cashout and did not take any bonuses, you can download poker client, and play playtech slots there. With this withdrawals have only 6 hours pending.

Bronze PlayerBronze Player
Joined: 16 Jun 2014
Posts: 296
Thanks given: 0
Thanks received: 303
Rated this casino
16 July 2014 - 2:44pm

William hill casino it is one of the best playtech casino in which i ever played it is rogued at many places and in many affiliated websites and i think it is honest that this casino rogue in case of total business but for me much more important it is just my experience and even if someone say to me that it is bad casino i did not believe him because this casino was very fair and good for me. William hill casino first of all allows to download software on personal computer which guaranteed very good and pleasure experience in playtech games. Casino live chat working any day any time of the day even on weekends i never wait customer support agent longer that 5 minutes and it is one more great thing about their live chat agents that very professional. Casino verify my account in only few hours and after this never touch me with any request or something like this. Payout always stay pending for 4 days but after pending time passed casino always make payout and you get money very fast after this time passed. Really have very good experience and really like this casino. I miss it a bit.

1 member gave thanks for this useful post: CL - klaw

Bronze PlayerBronze Player
AstanaKZ's picture
Location: near Astana, capital city
Joined: 18 Aug 2014
Posts: 257
Thanks given: 0
Thanks received: 256
Rated this casino
18 August 2014 - 2:28pm

William hill casino is rogued casino at almost all serious affiliate websites. I mean those affiliates who honest, and can list any casino as rogue if it thinks so, and do not hunt just for money. I played at will hill casino only three times, and in general my experience with this casino brand was not too bad, but not good too. Let's start from pluses.
+ Software. With software i am almost never have problems, because i preffer not use instant play, and if you think player who feel bad with software, most likely that played used instant play.
And funny thing, that writing this review i am realised that pluses here is end. Now about minuses.
- Customer support. I tried live chat once, and wait more than 10 minutes to get responce, it is not live chat at all with such waiting time.
- I was lucky to win 440$, and KYC was fast, no questions, in few hours, but withdrawal took 5 days, and as i know it is casino with 4 days pending period. Oh, that terrible for me.
- I did not get any reload bonus or any promotions information. For playtech casino it is unacceptable.
Final mark.
I do not recommend this casino.

1 member gave thanks for this useful post: CL - klaw

dakraam1's picture
Location: groningen
Joined: 3 Jan 2015
Posts: 82
Thanks given: 19
Thanks received: 31
Rated this casino
3 January 2015 - 1:27am

yes and the above thins is not the only thing because they offer promotion but when you reach the requirements you get nothing i had that a few times and the live chad is the baddest i ever you wait fo 2 a 3 hours sometimes and then they said i can not read youre message and the close the chat and you can wait again . the games that they offer is reasenble but i love them and at the same time i hate them. because i love to play on the WMS slots but i deposit a lot less on it because every week in the live chat chat wit them because that above no thanks and i told them a few times sorry ok i accept that but every week 2 times they come with a good solution otherwise together with you we finding a casino that suits me

1 member gave thanks for this useful post: CL-Ed

Bronze PlayerBronze Player
nelsnik's picture
Location: Netherlands
Joined: 16 Aug 2015
Posts: 259
Thanks given: 5
Thanks received: 227
Rated this casino
9 September 2015 - 11:14am

William hill!
one of the biggest casino's on the web, with most different and unique gaming providers ever seen!
Every section they have on there casino where different games are provided, have also there own promotions, from cashback,prize draws,freespins,deposit bonuse, giveaway's. anything you can imagine they have there;)
i have won lot of times there, and mostly my winnings where processed and payed in 1 day to e-wallet, this is not very fast but they also have lot of players who requesting cash outs! support is pretty hard to reach, and even hard to find there live support and that's the problem if you have a big website;)
some players had problems with them, but i never experienced issue's with them, except for some missing deposit bonuses, but that's all and was solved quickly always!
i knew there's one big complaint against them for a player who hit full screen of bonus symbols which also should pay out a jackpot of 100K but then game crashed, and due failure of this they won't pay him and cut him off with 50 euro compensation bonus! ridiculous really! but this luckily not happened to me! i still play there sometimes, but people decide on there own if they wan't to play here or not;)

1 member gave thanks for this useful post: CL-Ed

Don't follow me!, I'm Lost too....Smile

Vanilipas's picture
Location: Ignalina
Joined: 5 Apr 2016
Posts: 93
Thanks given: 5
Thanks received: 42
Rated this casino
9 May 2016 - 1:09pm

William Hill is another surprise here. Surprise because it's blacklisted. For me it's a perfect gambling place and i really want to guard them.
They have everything:amazing sportsbook, poker room, bingo games and some other stuff and of course casino platforms are great too. They have very wide range for games selection. I joined them because was looking my favorite Playtech game "Cherry Love" (which is hard to find). I found here this game extremelly hot and already from my first deposit(without bonus) i asked to withdraw. Next morning they asked to send documents for verification and i did it. They were approved in one hour and i received my money two hours after approval. So what? Not great?
After some time i made another deposit and once again on Cherry Love i won. Withdrawal came next morning to my e-wallet. Next time i have won once again, and of course, on the same game:) Asked to withdraw but the same evening reversed it and lost it.
The only negative part about them is that i cant play there at my home, my town - Ignalina. Browser says when i'm attempting to reach website:this website organizing illegal gambling.
But at my job in our capital i can easy to reach their site and play. Maybe it's because at my job we have estonian server for internet and system thinks that i'm in Estonia. Maybe in Lithuania it's illegal.

1 member gave thanks for this useful post: CL-Ed

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