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VIP Stakes Casino Review

VIP Stakes Casino is an online casino established in 2013 with games supplied by GamesOS, Net Entertainment, and Playtech. It is operated by HighWeb Ventures N.V. and is registered under the jurisdiction of Curaçao. Last updated: May 12, 2015.

usVIP Stakes Casino does not accept players from the United States.


rating: Poor


usVIP Stakes Casino does not accept players from the United States.

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Review of VIP Stakes Casino

Established in 2013, VIP Stakes Casino is an interesting site that recently crossed our radar, as it offers games from several software developers as well as a Live Casino and full sportsbook. This full array of betting options really piqued my interest and I decided to see if VIP Stakes offers a first class experience. Is it a first class casino, or does it belong in the queue like all of the nobodies?

Software and game selection

VIP Stakes is a browser based internet casino, which means that you don’t have to download and install any software in order to play. The games on offer from VIP Stakes include titles from Net Entertainment, Playtech, and Games OS and everything is played directly in your web browser. The casino’s design is functional as opposed to flashy, and the games are spread out over several tabs with generic titles that give you no real clue as to what to expect under each. Basically it boils down to "Casino" = Net Entertainment, "Vegas" = Playtech, and "Games" = Games OS. Thankfully the games are easily searchable across tabs through the handy search box on every page that returns results more or less instantly.

In all, there are a couple hundred slots, table games, arcade games, and video poker titles. Slots are the biggest selection here, and VIP Stakes has done a very nice job of updating their library to include the latest and greatest games. I saw games up that had been released the same day like Cosmic Fortune available for real money play, along with other recent titles like Go Bananas, Sunset Beach, and South Park Reel Chaos.

As far as the individual software providers go, we all know that Net Entertainment and Playtech make some of the highest quality and most popular slot games in the online market. Games OS is less well known despite having been around for several years now and to be brutally honest their games are nowhere near as good as the others. I was also disappointed to see that Net Entertainment's big progressive jackpot games like Mega Fortune and Hall of Gods are missing from this casino, as are all of Playtech's progressives and their popular licensed Marvel slots.

The table game selection is pretty good at VIP Stakes. The Net Entertainment section has a full range of their "Pro Series" table games, which have excellent graphics and smooth gameplay. Then you have another set of games in the Playtech and Games OS sections of the site. The same goes for video poker, of which there are more than 30 variants, including single and multi-hand modes.

VIP Stakes also offers a live dealer section, which broadcasts games from a studio. These types of games are becoming more and more popular as internet connection speeds grow, and all of the best online casinos seem to offer these types of games. Players at VIP Stakes can participate in live blackjack and live roulette, which are hosted by a variety of hosts and hostesses, and each table has different betting limits, allowing both high rollers and those on a budget the chance to play.

Banking and customer support

While the gaming selection is quite ample at VIP Stakes, I cannot say the same for the banking system. Deposits and withdrawals are limited to just a few options, but it should be noted that those choices available do allow for semi-speedy withdrawals when you strike up a win. Overall time for processing of withdrawals is ok, with most players averaging 2-3 business days to receive their withdrawals via e-wallet like Neteller or Skrill. My test withdrawal was paid to a Skrill account a little over 4 days after requesting it, though this included a couple of days to verify my identification documents.

One disturbing report that we have received from a player "jajoh" in the comments below on this page details how the casino confiscated the money in his account when he tried to withdraw before finishing the wagering requirements on a bonus. While it is true that the casino's terms do specifically mention this situation and warn that winnings will be confiscated, this is nothing but a customer-hostile rule that no reputable casino would enforce. Simply refusing the withdrawal and allowing the player to continue completing the wagering is the normal and fair thing to do. This significantly lowers VIP Stakes Casino in my estimation.

Customer service is available through email and live chat. The live chat was problematic at best for me. There is a live chat tab on the side of the browser page that changes colour from grey to green from time to time, presumably indicating when they are online. If I clicked it while grey, a window would pop up informing me that they were offline and I could leave a message. However when I clicked it while green, the button never did anything. No window or overlay popped up, just nothing. I was disappointed to see that there is no phone support option either. So if live chat is offline and/or not working for you, you're at the mercy of waiting for a rep to respond to an email, rather than being able to talk to someone on demand.

Security and game fairness

When you play at the VIP Stakes website, all your traffic, gameplay, and communication with the site's servers is encrypted via an SSL connection to ensure your privacy. As per usual, all Net Entertainment games reveal their RTP values in the help files that can be accessed from within the games themselves. Apart from that, there are no published RTP figures for the other games at the casino, nor does VIP Stakes publish any independently audited payout statistics on its website. The casino is licensed out of Curacao which is a weak licensing jurisdiction that offers no third party arbitration or dispute resolution service.


VIP Stakes Casino has a decent set up, including several different types of games as well as an excellent live dealer casino. Unfortunately that is undermined by a limited banking and support system, not to mention the lack of the bigger progressive slots and Playtech's Marvel games. Finally the report of the casino confiscating winnings because a player attempted to withdraw without completing the wagering requirements on a bonus is proof of a horrible policy being enforced at the expense of the casino's customers.

6 replies • Last post


Gold PlayerGold Player
mrohacek's picture
Location: Slovakia
Joined: 9 Jun 2014
Posts: 534
Thanks given: 60
Thanks received: 429
Rated this casino
25 November 2014 - 2:16pm

This casino offers various softwares - NetEnt, Playtech and 2 another not very known (absolutely not to myself Joking

Games filter – here are 3 various slots softwares, every on its own subpage (casino, games, slots – netent, playtech and a 3rd one, but all 3 have the same filtering – some categories (not enough, missing f.e. lines number filtering – only”new”, “featured”, “table”, “video poker” and so on) – but when searching for a game, its enough just to write some chars, and not to reload site or press a button, there is dynamic search – this part 88% for me. Good but not excellent.

There is max winning per day! Set to 100000 credits. Erm
No withdrawal limit (just min. amount 25 cred.).
Also required to 1 wager all deposits before withdraw.

There are many jackpot games included Smile, as a little positive Smile
They declare live chat but I really did not find it (and I tried hard!) -> weak support here - only email (24h but low anyway)
No RTP or any reports, maybe they don’t even know that something like that exists. ( lol )

OVERALL – nothing interesting for me here. Certainly will not come and deposit again. Even the promo offers are not interesting at all and are average (I did not claim any of them, but thanks to they are poor, I did not even regret it Smile )

1 member gave thanks for this useful post: CL-Ed

True PlayerTrue Player
Location: Belarus
Joined: 13 Feb 2012
Posts: 884
Thanks given: 231
Thanks received: 331
Rated this casino
27 November 2014 - 12:32pm

Vip stakes casino, sister of paradise win. But at vip stakes casino welcome offer is quite strange. For deposit of 100 euros you get 300 FS on any netent games(actually, not at any), but i am lowroller ,so deposit 20 euros for 35 freespins is just offer for me. When thinking about this offer, i thought ' how great to have a chance to choose slot for freespins, i will spent it at wild rockets , where min bet is 0.50 euro and also this is one of the best slot for me'. But casino is clever, you can't get FS on selected slots:Jack Hammer 2, Reel Rush, Space Wars, Wild Rockets, Boom Brothers, wish master, demolition squad, fortune teller, mythic maiden, relic raiders, the super 80s, the funky 70s, the groovy 60s . Yes, all games that have high min. bet. Did i think that it is greedy and not honest? Yes i do!
Anyway, redeem my FS at evolution, because i do like this slot, but got only 10 euros extra, so with 30 euros open DOA, and start playing @ 0.27 bets. Had couple of chances to get this very needed wild line during FS, but like usually, one bastard did not come. So finish with zero, and forget about this casino - nothing interesting for me.

1 member gave thanks for this useful post: CL - klaw

Joined: 24 Apr 2015
Posts: 2
Thanks given: 0
Thanks received: 2
Rated this casino
24 April 2015 - 11:05am

vip stakes ssteals your money with unclear rules

willem smit 12:02
Aan: **********@mail.com

You - hi there
why my withdrawl is rejected?
2015-04-23 13:13:38

Eugene - Hi Willem. Please be informed that for getting your cashout you have to use the same payment method as you did when depositing. Please use Skrill or iDeal wallets related to your deposits before.
2015-04-23 13:22:30

You - You - thats oke
but now my money is gone
the i deal i paid from is the same account i paid with but i do it by skrill,
can you please put my money back so i change the payout
2015-04-23 13:36:37

Alex Carlov - Hello Willem! You money should be credited back to your account soon.
2015-04-23 13:43:36

Alex Carlov - Then you will be able to withdraw your money with Skrill.
2015-04-23 13:44:55

You - thank you very much
2015-04-23 13:46:59

Alex Carlov - Dear Willem, there is a chance, that there is some kind of error occurred and money will not be credited automatically, if this will happen, your money will be credited back by our payments department manually tomorrow morning.
2015-04-23 13:49:41

You - so if i dont find it today i should ask tomorow?
2015-04-23 13:52:59

Alex Carlov - Yes, if money will not appear, please contact us tomorrow and we will add it manually.
2015-04-23 13:54:34

You - oke thx
2015-04-23 13:56:10

Alex Carlov - Dear Willem, I am sorry to tell you, but your winnings have been removed, because you have tried to withdraw money, when you had active bonus on your account. Your deposit balance has been restored to initial deposit amount.
2015-04-23 14:44:45

You - thats not fair
when i withdraw i lost 30 euro of the bonus.
i withdraw 90 while there was 120 ready to withdraw
their was said that i would lost 30 if i withdraw
can you please tell me what happens with my money now
you cannot just restore it to initial deposit amount
2015-04-23 16:55:32

You - here is what says your rules

All bonus start and end times are in CET;
Bonus money is used after real money funds;
All deposit bonuses are connected to deposits that trigger them. If player participates in deposit bonus campaign and has an active bonus on their account, he agrees to use real money only on the same product (main menu tab). If player triggers a bonus with a deposit to one of the products yet uses deposited funds on other product, he agrees that bonus and all winnings from it may be void;
Wagers made with deposited funds count towards reducing bonus wagering requirement too;
The balance of your bonus can be monitored by opening any NetEnt game, which can be found under the 'Casino' tab of the website;
Bonus money can only be used under the 'Casino' tab of the website. To avoid confusion these games are the Net Entertainment games and have a NetEnt logo on the loading screen;
Only games found in the Slots or Arcade game categories can be used to reduce bonus wagering requirement;
Following slot games will only contribute 70% towards wagering requirement, meaning every €1 wagered on the following games will reduce the bonus wagering requirement by €0.70: Blood Suckers, Creature From The Black Lagoon, Eggomatic, Elements The Awakening, Fisticuffs, Gonzo's Quest, Lights, Magic Portals, Mythic Maiden, Reel Rush, Retro Super 80s, Secret of the Stones, Starburst, The Wish Master, Twin Spin, Wild Turkey (both web and mobile versions of the above games are included);
All VIP Stakes offers are limited to one per person, family, household address, email address, telephone number and shared computer;
VIP Stakes maintains a strict policy of only one account per customer and use internal security systems to identify such. To avoid abuse VIP Stakes reserves the right, in its sole discretion, to refuse to provide bonuses in case there is any suspicion that player may hold multiple accounts;

it says bunos funds is used after real funds
i used won my money before i used bonus funds

i still dont understand your policy
you cannot just take my money because i do something wrong
2015-04-23 16:59:17

You - another if your rules

Should the player wish to make a withdrawal whilst any bonuses are active on the account, the bonus and all winnings from that bonus will be removed from the account;

i got all my winnings before using the bonus,and than the bonus got removed (30 euro)
2015-04-23 17:02:10

Alex Carlov - Should the player wish to make a withdrawal whilst any bonuses are active on the account, the bonus and all winnings from that bonus will be removed from the account; - Bonus and all winnings from that bonus means, that as soon as you have claimed bonus, all your next winnings will be counted as winnings from bonus.
2015-04-24 07:40:23

You - he sorry
you cannot do that
its not normal policy to take your money if you withdraw
any other casino would warn you rthat you loose your money
thats like happened to me
i was told i would loose 30 euro bonus if i withdraw
not all my money
what is that for a way
you really think this is honest
i want to withdraw money and because i dont do it the right way all my money is gone
never saw a casino do that
guess you dont have customers anymore after a while
its not normal
first you take 30 euro at withdraw
and than after the operator takes the rest of the money
i atleast want my 120 euro back to have a change to play with it
2015-04-24 09:15:44

You - Bonus money is used after real money funds;

Should the player wish to make a withdrawal whilst any bonuses are active on the account, the bonus and all winnings from that bonus will be removed from the account;

you se the bonus aand all the winnings

i was still playing with real money

you cannot just take my money
2015-04-24 09:18:26

Alex Carlov - Dear Willem, there is a message on withdrawal page, that says, that if you have any open bonus your winnings will be cancelled. These 2 terms are not connected. As I have already said, when you have claimed your bonus and you have real and bonus money on your account, your first bet (it will be real money bet) will be counted as playing and winning from bonus.
2015-04-24 09:21:02

You - you just want to say my money is gone
is that fair/
i play to win and if you dont like it you take it
2015-04-24 09:24:47

Alex Carlov - You play to win and if you do not breach any of the terms you will get your money successfully, but as you have breached one of the terms, which says, that your winnings will be cancelled, your winnings were cancelled.
2015-04-24 09:26:07

You - i did not break any rules
you should warn me that will happen to my money if i witthdraw
you did not
you only told me that i would loose the 30 euro bonus
the mistake is yours
i would never take my money if knew i would losse ii want atleast my 120 euro back to play with it
it not fair
and i will not accept it
2015-04-24 09:29:54

Alex Carlov - Dear Willem, who has told you, that you will lose only 30 EUR bonus, was it my colleague?
2015-04-24 09:34:38

You - the bonus was not on my balance since the beginning

VIP Stakes - My Account
willem smit Inbox 0
time 11:38 (UTC +02)

Games Balance: € 10.00
Sportsbook Balance: € 0.00
Open Bets: € 0.00

Deposit Log offEnglish ➤
Live Casino
Live betting
My Account
Profile Playing History My Payments Deposit Withdrawal Transfer funds Change Password Payment Limits Self Exclusion
Betting History
Reporting period From
View report
Date Transaction ID Game Transaction Type Amount Status End balance
24694065 Steam Tower DEBIT 0.15 EUR SUCCESSFUL 9.95 EUR
24694066 Steam Tower CREDIT 0.15 EUR SUCCESSFUL 10.10 EUR
24694055 Steam Tower DEBIT 0.15 EUR SUCCESSFUL 9.95 EUR
24694056 Steam Tower CREDIT 0.15 EUR SUCCESSFUL 10.10 EUR
24694043 Steam Tower DEBIT 0.15 EUR SUCCESSFUL 9.85 EUR
24694044 Steam Tower CREDIT 0.25 EUR SUCCESSFUL 10.10 EUR
2015-04-24 09:39:32 Delete
You - you see
it has been counting 10 euro untill the moment i withdraw
no b
onus on my balance
no playing with bonus money neither
2015-04-24 09:40:36

You - and this happened at the end
2015-04-24 09:41:50

You - Date Transaction ID Game Transaction Type Amount Status End balance
24711824 Correction DEBIT 80.10 EUR SUCCESSFUL 10.00 EUR
24708681 Steam Tower DEBIT 0.15 EUR SUCCESSFUL 90.10 EUR
24708682 Steam Tower CREDIT 0.00 EUR SUCCESSFUL 90.10 EUR
24708672 Steam Tower DEBIT 0.15 EUR SUCCESSFUL 90.25 EUR
24708673 Steam Tower CREDIT 0.00 EUR SUCCESSFUL 90.25 EUR
2015-04-24 09:42:01 Delete
You - still no bonus on my balance
you just changed it from 90 to 80
and than at the withdraw page it said i would loose the bonus and the winnings
which was the 30 euro thats gone and what i agreed with
90 left to withdraw no?
2015-04-24 09:43:08

Alex Carlov - Bonus has been added to your account instantly after your deposit, your balance was 40 EUR - it is not shown in Games balance in the header of the website, you can only see it in the game.
2015-04-24 09:48:30

Alex Carlov - In the game history bonus money is shown as 0.00 EUR.
2015-04-24 09:49:26

You - i know
but ask yourself
is this fair
just take money of people who are depositing
because they dont underastand the rules and your explanation is wrong
its not the first time i pay money to your casino
and than when i do something you say is wrong you just take my money
dont you think i should just not be able to take the money untill i reached the amount to pay out
now i am fucked because you have strange rules
the worst
my happiness of winnings is gone
there is just 10 euro left on my account
my bonus is gone
any reason why i should ever play your casino again
you should atleast give me back my playing money to try my luck
the 120 euro i had
and also the payout page confirmed i could take the money and loose 30 euro by it
your information is wrong
2015-04-24 09:55:59

1 member gave thanks for this useful post: CL - klaw

Joined: 24 Apr 2015
Posts: 2
Thanks given: 0
Thanks received: 2
Rated this casino
24 April 2015 - 11:14am

finnaly vip stakes was not happy with my comments and closed my account when nthere was still 10 euro on it
my 10 euro is gone just as the rest of the money
this casino is completely unreliable

1 member gave thanks for this useful post: CL-Ed

CL-Ed's picture
Location: Sydney
Joined: 7 Sep 2007
Posts: 6225
Thanks given: 2516
Thanks received: 1812
12 May 2015 - 1:36am

jajoh I know it is little consolation but after being unable to get a satisfactory response from the casino about your situation, we have decided to incorporate your report into our review of the casino and lowered the casino's rating to the point where we would advise people to avoid it completely. While it is true that they followed their T&Cs in this situation, the term that they are enforcing is clearly unacceptable. The fair thing to do would have been to just deny your withdrawal and allow you to keep playing until you complete the wagering requirements.

Always play it safe! Consult our list of rogue casinos and warnings before depositing.
Every comment you make in our forum earns you CLchips which can be used to buy real prizes in our CLchips shop!

Bronze PlayerBronze Player
nelsnik's picture
Location: Netherlands
Joined: 16 Aug 2015
Posts: 259
Thanks given: 5
Thanks received: 227
Rated this casino
4 November 2015 - 12:33am

Vip stakes a big casino,
but vip stakes, sometimes let lot of players down, with very bad or very good support/ service.
players don't get paid, or account's are closed for nothing, luckely for me i only had a problem once with bonus, and this took so long 9 whole days to solve this, while it was simple, my bonus was not credited but everytime they sended it over from one to another department which is completely nonsense. i also played only 2 times there, since there's to much variety in service from them, sometimes lot of complaints and sometimes not. also they might be very slow with sending winnings, lot of times take very long for them too process a small withdrawal, which is frustrating. welcome bonus have also too much wagering 45x bonus and deposit which is bit too high, other bonus come with better wagering of 30 times but they match is then much lower then 150%!
they don't send out so much freebies or spins, so expect that you won't get so much if you play with them.

1 member gave thanks for this useful post: CL-Ed

Don't follow me!, I'm Lost too....Smile

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