VIP Stakes Casino Review
VIP Stakes Casino is an online casino established in 2013 with games supplied by GamesOS, Net Entertainment, and Playtech. It is operated by HighWeb Ventures N.V. and is registered under the jurisdiction of Curaçao. Last updated: May 12, 2015.
Review of VIP Stakes Casino
Established in 2013, VIP Stakes Casino is an interesting site that recently crossed our radar, as it offers games from several software developers as well as a Live Casino and full sportsbook. This full array of betting options really piqued my interest and I decided to see if VIP Stakes offers a first class experience. Is it a first class casino, or does it belong in the queue like all of the nobodies?
Software and game selection
VIP Stakes is a browser based internet casino, which means that you don’t have to download and install any software in order to play. The games on offer from VIP Stakes include titles from Net Entertainment, Playtech, and Games OS and everything is played directly in your web browser. The casino’s design is functional as opposed to flashy, and the games are spread out over several tabs with generic titles that give you no real clue as to what to expect under each. Basically it boils down to "Casino" = Net Entertainment, "Vegas" = Playtech, and "Games" = Games OS. Thankfully the games are easily searchable across tabs through the handy search box on every page that returns results more or less instantly.
In all, there are a couple hundred slots, table games, arcade games, and video poker titles. Slots are the biggest selection here, and VIP Stakes has done a very nice job of updating their library to include the latest and greatest games. I saw games up that had been released the same day like Cosmic Fortune available for real money play, along with other recent titles like Go Bananas, Sunset Beach, and South Park Reel Chaos.
As far as the individual software providers go, we all know that Net Entertainment and Playtech make some of the highest quality and most popular slot games in the online market. Games OS is less well known despite having been around for several years now and to be brutally honest their games are nowhere near as good as the others. I was also disappointed to see that Net Entertainment's big progressive jackpot games like Mega Fortune and Hall of Gods are missing from this casino, as are all of Playtech's progressives and their popular licensed Marvel slots.
The table game selection is pretty good at VIP Stakes. The Net Entertainment section has a full range of their "Pro Series" table games, which have excellent graphics and smooth gameplay. Then you have another set of games in the Playtech and Games OS sections of the site. The same goes for video poker, of which there are more than 30 variants, including single and multi-hand modes.
VIP Stakes also offers a live dealer section, which broadcasts games from a studio. These types of games are becoming more and more popular as internet connection speeds grow, and all of the best online casinos seem to offer these types of games. Players at VIP Stakes can participate in live blackjack and live roulette, which are hosted by a variety of hosts and hostesses, and each table has different betting limits, allowing both high rollers and those on a budget the chance to play.
Banking and customer support
While the gaming selection is quite ample at VIP Stakes, I cannot say the same for the banking system. Deposits and withdrawals are limited to just a few options, but it should be noted that those choices available do allow for semi-speedy withdrawals when you strike up a win. Overall time for processing of withdrawals is ok, with most players averaging 2-3 business days to receive their withdrawals via e-wallet like Neteller or Skrill. My test withdrawal was paid to a Skrill account a little over 4 days after requesting it, though this included a couple of days to verify my identification documents.
One disturbing report that we have received from a player "jajoh" in the comments below on this page details how the casino confiscated the money in his account when he tried to withdraw before finishing the wagering requirements on a bonus. While it is true that the casino's terms do specifically mention this situation and warn that winnings will be confiscated, this is nothing but a customer-hostile rule that no reputable casino would enforce. Simply refusing the withdrawal and allowing the player to continue completing the wagering is the normal and fair thing to do. This significantly lowers VIP Stakes Casino in my estimation.
Customer service is available through email and live chat. The live chat was problematic at best for me. There is a live chat tab on the side of the browser page that changes colour from grey to green from time to time, presumably indicating when they are online. If I clicked it while grey, a window would pop up informing me that they were offline and I could leave a message. However when I clicked it while green, the button never did anything. No window or overlay popped up, just nothing. I was disappointed to see that there is no phone support option either. So if live chat is offline and/or not working for you, you're at the mercy of waiting for a rep to respond to an email, rather than being able to talk to someone on demand.
Security and game fairness
When you play at the VIP Stakes website, all your traffic, gameplay, and communication with the site's servers is encrypted via an SSL connection to ensure your privacy. As per usual, all Net Entertainment games reveal their RTP values in the help files that can be accessed from within the games themselves. Apart from that, there are no published RTP figures for the other games at the casino, nor does VIP Stakes publish any independently audited payout statistics on its website. The casino is licensed out of Curacao which is a weak licensing jurisdiction that offers no third party arbitration or dispute resolution service.
VIP Stakes Casino has a decent set up, including several different types of games as well as an excellent live dealer casino. Unfortunately that is undermined by a limited banking and support system, not to mention the lack of the bigger progressive slots and Playtech's Marvel games. Finally the report of the casino confiscating winnings because a player attempted to withdraw without completing the wagering requirements on a bonus is proof of a horrible policy being enforced at the expense of the casino's customers.