Vegas Hero Casino is an online casino established in 2017 that runs on a multi-software platform offering games from a variety of suppliers. It is operated by Genesis Global Ltd and is registered under the jurisdiction of Malta. Last Updated: December 28, 2022.
Have you ever walked out of a casino feeling like a superhero, having used your mad gambling powers to win heaps of money? If so a casino named Vegas Hero might sound like your kind of place. Unapparent behind a mild exterior, Vegas Hero has a few powers of their own, including a game library that's as strong as steel.
Vegas Hero Casino is powered by a web-based platform, and its games include titles derived from the likes of Net Ent, Microgaming, Nyx Interactive, Quickspin, Elk Studios, Play'n Go, and more. The site is well-designed and easy to navigate. I had no issues whatsoever trying to find the games I wanted to play, which is a testament to the site's design. Mobile play is also fully supported, and the site looks equally good from both smartphones and desktop devices.
The library of games is large, with more than 750 video and classic slots in the library. The lineup is constantly growing with new releases each month, and players are able to find countless themes and features in amongst the games. There are a slew of progressive jackpots also available, which give you the chance to win massive seven figure prizes with a single spin of the reels.
There are array of different table games such as Blackjack, Roulette, 3 Card Poker, Caribbean Stud, and other table games to find and play. The site also has video poker titles available, which are pretty decent in terms of scope. However if you're into table games like me, you're probably more interested in the live dealer tables. Vegas Hero has a full live dealer software suite available which is provided by Evolution Gaming. This allows for studio webcast versions of Blackjack, Roulette, and Baccarat to be played from your home. If you've never experienced this style game before, I highly recommend you give it a try, as it's as close as you can get to a bricks and mortar casino from the comfort of your own home.
The banking system at Vegas Hero should be enough to satisfy almost anyone in terms of the variety of deposit and withdrawal options. You are able to use popular credit cards, online e-wallets, and local bank transfer mechanisms. Withdrawals are reliably paid by this casino's operator, Genesis Global, though I am not a fan of the 48 hour hold period they put on all withdrawals. During this time you are able to reverse your withdrawal and redeposit your winnings, which is rarely a good idea.
In terms of withdrawal limits, the site restricts you to a maximum of €5,000 per week or €22,000 per month, though it does exclude winnings from networked progressive jackpots from those caps. The casino claims that VIP players can have higher limits, though this is something you would have to negotiate with the casino.
Customer support is available through live chat, email, and telephone around the clock. The staff is friendly and are typical of front line casino support, i.e. able to answer basic withdrawal and bonus related questions, and always eager to try to convince you to deposit money no matter what you ask them.
Vegas Hero protects your valuable financial and personal data at all times while it is in transit across the web by using standard SSL encryption. This is important, as it keeps your data safe from interception by hackers and thieves. You should only play at casinos that use encryption as, similar to online banking, it is unsafe to submit information at sites that transmit unencrypted personal data.
This casino is licensed in the United Kingdom, Sweden, and Malta which are all serious licensing jurisdictions. It means that the bona-fides of the casino's operator have been established, and that there are official mediation and dispute resolution options available to you should you have a dispute with the casino. It does not publish any form of theoretical or actual return to player (RTP) information aside from game providers such as Net Ent or Play'n Go that disclose this information in game.
One important thing that I must mention is that as part of its UKGC licensing requirements the casino discloses that it does not legally protect player deposits from forfeiture in the event of insolvency. This means that if the casino were to go out of business, its creditors could seize money held in player accounts to recover debts owed by the casino's operator. Generally I always recommend where possible to play at casinos that meet the UKGC medium standard of protection or higher, as that means your funds would be protected from such action.
In line with modern responsible gambling best practices, there are various deposit and play limits that you may utilise via your account page to restrict your activity at the casino. You are also able to request temporary or permanent self exclusion should you desire. There is also information on the casino's website about identifying problem betting behaviours, along with links to outside counselling groups.
Vegas Hero Casino is quite a good addition to the world of online betting. The site's large game library and live dealer section is fantastic. However it could still stand to improve in some departments, such as the hold period on withdrawals and the lack of legal protection for its customers' funds.