Vbet Casino Review

Review of Vbet Casino

When I was a younger guy I dated a girl that was very attractive, but talking to her, you could tell that she wasn't exactly a prize catch. While she was great eye candy around your friends, that beauty was only on the surface and I knew I had to cut bait right away. I'm telling you this story because Vbet Casino reminds me of that girl (who shall remain nameless!). The casino has a very attractive layout to it and there are a ton of games to play that you won't see elsewhere. But remember, all that glitters is not always gold...

Software and game selection


The layout at Vbet Casino (which the animated logo alternately displays as VivaroBet) is attractive and professional, with a dark layout that is easy on the eyes and simple to navigate. It runs on a platform called BetConstruct which aggregates sports, casino, poker and other betting options into one package for the casino's operator. The site is split between different betting products, with the sportsbook, casino, poker, and fantasy sports sections tabbed at the top of the site. Clicking any one of those tabs will take you to the appropriate section, which then houses the entire product itself. For the casino side of things, you're given thumbnails of game logos, which can be sorted by developer, style of game, and more. A search bar is also present to let you look for a specific game you want to play, and once logged in you can keep a list of your favourite games so you can get back to them later.

The overall game selection in the casino is excellent, with slot machines, table games, video poker, parlour games, and more from big-name developers like Microgaming, Net Entertainment, EGT, iSoftBet, NextGen Gaming, Playson and many more including little known and/or new developers such as BetConstruct itself, MrSlotty, Habanero, and Zeus Play. In fact this casino has one of the most varied selections of casino games that I have ever seen. Unfortunately the collection includes games from Betsoft, which we believe may not operate fairly. The casino has done a good job of making the site mobile-compatible, with no drop in quality by accessing the site via your smartphone or tablet, and most of the games play nicely on those devices.

There are a few slot machines offering progressive jackpots at this casino, including Mega Moolah, Major Millions, and King Cashalot from Microgaming, along with Arabian Nights from Net Entertainment. That developer's other big ticket progressives such as Mega Fortune and Hall of Gods are not offered. For those looking for other things to bet on, the site features the above-mentioned products along with some more unusual games like Backgammon and Belot, which you don't see at many online casinos these days.

Banking and customer support

You can deposit money into your account using the usual credit cards and e-wallets, along with a variety of different localised bank transfers services depending on your country. The problem here is that in my usual vetting process I discovered sports bettors complaining of their withdrawals being stalled for 30 or even an incredible 60 days by Vbet before being paid.

That is outrageous and more than enough to scare anyone sensible away! (I'm sure you can see where this is going...) But seeing as I am here to take one for the team for you guys I clenched my gut and deposited a small amount to see what would happen to me. After playing a varied session of slots and some blackjack, and having to deposit again after losing my initial outlay, I submitted a Neteller withdrawal and crossed my fingers. I was pleasantly surprised to see my money back in my hands after a total of four days that included an identity verification procedure. That isn't exactly fast mind you, but it was a lot better than two months. I am still not satisfied though as there is clearly potential for the casino to hold your money for a very long time should they choose to.

Customer support was reached via live chat for me, and I contacted the staff in the middle of the night and had help within a minute. The staff didn't seem to speak English natively, and they weren't able to resolve my query about the missing RTP numbers, but to their credit they were polite and did try their best.

Security, fairness, and responsible gaming

Security is addressed at Vbet using SSL encryption technology at all times while you access the site. This is good as it serves as at least a layer of protection if you send personal or financial data through the site. However what I wasn't best pleased by was the requirement to insecurely email personal identification documents to support staff, instead of uploading them securely through the encrypted website. It is time for casinos still living in the past decade with procedures such as this to catch up.

Fairness is where something starts to go off the rails a bit for Vbet Casino. The site features a Malta Gaming Authority logo in its footer but when you read the fine print it becomes clear that this license only applies to the sportsbook. The casino and other games on the site are governed by a far less appealing Curacao sub-license, which offers practically no protection to players who may have a dispute with the casino, nor does it enforce any reporting requirements. The casino's staff seemed to perhaps not have English as their primary language, and they told me that they didn't know what I was talking about when I inquired as to whether they publish any audited payout results.

Responsible gaming is covered to a reasonable extent by Vbet. The site offers a popup section in its terms and conditions area that spells out ways to look out for problem betting behaviours. There are controls in place that you can use to limit your action at the site. These include giving yourself a timeout from the site altogether (24 hours to 2 months) or setting limits on the amount that you may deposit in a day, week, or month. There are no self-imposed wager or time limits though and if you want to self exclude from the site altogether you need to contact support.

Conclusion

On the surface, Vbet Casino does seem to be doing a lot of things correctly. The site has a ton of games, different betting products, and looks and plays nicely on both desktop and mobile devices. Unfortunately, the Curacao license and the reports of deliberately long payment delays instituted by management made me feel more than a little nervous when depositing my money at this casino. And frankly if you are even the slightest bit nervous when considering depositing at an online casino, discretion should be the better part of valour.