Twin Casino Review

Review of Twin Casino

I've been reviewing casinos for a while now, and nothing surprises me anymore when it comes to names or branding of these sites. The industry has gifted us some truly bizarre names, and sometimes the sites have nothing to do with the name. Twin Casino gifts us a name that's not too strange, but has nothing that makes it stand out as being a duplicate of something. Indeed, this is a case where the marketing of a site has nothing to do with the name. Still, the casino looks good, has a good game selection, and reasonable payout times.

Software and game selection

Twin Casino has a simple but well-designed layout that looks clean and is easy to navigate. The site has a dark grey background which really allows the small poster style thumbnails for the games to stand out. It has the major categories of games up in the header, and within each category you can further filter by factors such as the game provider and features and themes for slots.

The slot selection comprises hundreds of titles with the best known suppliers including Microgaming, Net Entertainment, Play'n Go, and Novomatic, along with smaller developers such as Thunderkick and Quickspin. In addition to regular slots, there are big progressive jackpots such as the Mega Moolah and Major Millions prizes available. Mobile slots are also available, seeing as how Twin Casino has full smartphone and tablet support built in. You can scan through the games using the filters to slice and dice the list, or you can use the quick search bar to type in the name of your favourite game. All in all the site is good to look at and simple to navigate, but if there is one downer that I must mention, it is the inclusion of games from Pragmatic Play. This is a company that changed its name after garnering an awful reputation under its previous name of TopGame. As usual we highly recommend that players avoid any games published under the Pragmatic Play brand.

In addition to the slots, there's a healthy selection of table games and video poker machines that are predominantly supplied by Microgaming and NetEnt. There are a bunch of blackjack variants as well as baccarat, roulette, and poker. If you're into video poker you will find it inside the "table games" section. Twin Casino also offers modern live dealer style games, which offer high definition webcast versions of table games. You can play various versions of live Blackjack, Roulette, Baccarat, Three Card Poker, Ultimate Texas Hold'em, and Dream Catcher. The quality of the games is very high, and I was impressed with the number of games here, even though some RNG style table games have been mistakenly thrown into the live dealer section for some reason.

Banking and customer support options

There are a variety of different deposit and withdrawal options available for players at Twin Casino, including eWallets, credit cards, and bank transfers. The nice thing here is that Twin Casino charges no fees for their processing, and the casino claims that eWallet withdrawals are paid out within 24 hours. To test this claim, I submitted a late night cashout to a Skrill account and found that it was in paid to my account by the time I woke up the next morning. There are different transactional limits for the various deposit and withdrawal options, with the highest limit being €10,000 per bank transfer. The casino will let you withdraw up to a maximum of €50,000 per week.

The customer support team was quick to respond to my test help request. They can be reached via email and live chat from 9am to midnight. The casino doesn't publish a phone number for calls, but the option is there for a callback if you want it. In that case you give them your phone number and they call you, saving you the cost of a potential international phone call.

Security, fairness, and responsible gaming

The management team at Twin Casino has done a good job of outlining their full privacy policy regarding how your information is used. The site uses industry standard SSL encryption technology at all times, which encrypts your personal and financial data as it is transmitted to and from the casino's servers. 
The topic of fairness isn't addressed as well as the security though, as there isn't a list of game RTP numbers that I could find, nor does the casino publish any audits of their actual game payout numbers.

Twin Casino meets responsible gaming standards imposed by the Malta Gaming Authority, and players who need to can set deposit limits, wagering limits, net loss limits, session limits, reality check timeouts, as well as self-exclusion through the account settings interface. Links to outside counselling groups are also available.

Conclusion

I enjoyed my time playing at Twin Casino. In an age when most casinos are starting to look a lot like each other, I really like the simple elegance of the site's design. The game selection is diverse, the banking speeds are good, and the information related to privacy and responsible gaming is more than I see from a lot of other betting sites. Twin Casino is well worth a look.