Tropica Casino Review
Tropica Casino is an online casino established in 2009 with games supplied by Rival Gaming. It is operated by Cyberrock Entertainment N.V. and is registered under the jurisdiction of Curaçao. Last updated: August 4, 2016.
Review of Tropica Casino
Tropica Casino is a formerly decent Rival Gaming casino that, as of August 2016, should be considered rogue. It was acquired by noted rogue operator Cyberrock Entertainment N.V., a company of ill repute responsible for terrible casinos including Play2Win and 21Grand casinos. If you are in the unfortunate position of having an account at this casino that was registered under the previous ownership, we recommend that you withdraw you money, cross your fingers that you get paid, and close your account.
Blacklisted due to non payment and scam-worthy T&Cs
The first tie we ran into the crooked dealings of this casino's operator was an ongoing complaint thread about Play2Win Casino a few years back. It is fair to say that the only thing that has improved since then is this crooked operator's ability to hoover up established Rival casinos from other operators that have run them into the ground. No doubt this is financed by the profits made from the large number of players that they have refused to pay over the years.
If you're still not convinced, how about these terms that you agree to when signing up at this casino?
All Deposits of 249 USD/EURO/GBP/AUS or less have a max withdrawal of 10X the deposit for that specific play session
The Casino operates a maximum withdrawal limit of 10,000 credits per month and 1,500 credits per withdrawal.
Customers can submit their withdrawal request at anytime. The approval time may take fifteen - eighteen (15 - 18) working days starting the date authorization process was completed successfully.
That is pretty much a rogue casino telling you that it is rogue right there in its own T&Cs. They aren't even trying to hide it. They will limit the amount you can win off a small deposit, so that they never have to pay off a big loss. And even if you do win big, the payments are so small and irregular that you could be waiting months to be paid in full, if at all. If you're sharp-eyed you will have noticed that it is plainly impossible for them to pay you €10,000 in a month if you can only have one withdrawal at a time and each withdrawal is limited to €1500 while it takes them 15-18 working days (i.e. no weekends) to process them.
Rival software and games selection
Tropica is powered by Rival Gaming, which has been supplying its own original games to online casinos for over 5 years now. The highlight of Rival's gaming library is its i-Slots, which allow players to delve into deep video slot games that include various storylines and chapters that progress as you play the game. For example, one of the better i-Slots is A Switch in Time which is reminiscent of the old H.G. Wells story, The Time Machine. Starting in a Victorian era, you can journey both forwards and backwards in time as you play, and the game features expanding wilds during free spins mode that also give the player a 3x multiplier on winning paylines.
The i-Slots are complimented by other more traditional offerings as well, as Tropica Casino also offers classic 3-reel slots as well as colourful and fun video slots, some of which have some potentially lucrative payoffs. Spartan Warrior, for example, offers you the chance of winning 100 free spins with a 3x multiplier, with the free spins able to be re-triggered, and Scary Rich has expanding wilds during free spins that multiply winning paylines from 2x to 4x depending on how many wilds appear on the payline.
Those who enjoy table games will likely feel right at home playing at Tropica Casino, as the large cards and smooth gameplay provide a quality experience that is in some ways much better than what you find at competing casinos that accept American players such as Real Time Gaming. Games like Blackjack, Baccarat, and Three Card Poker have good quality table felts and large cards, and the pace of the deals is good. Video Poker fans can also try their hand at seven different styles of the casino classic, along with assorted parlour games like Keno and Scratchcards.
Security and customer support
In terms of security and fairness, the casino employs standard SSL encryption, whether you decide to play using the downloadable software or in your browser window. However the casino does not publish any information whatsoever about the RTP of its games, nor does it have its payout percentages audited and published monthly like some other casinos.
Customer service at Tropica Casino can be hit and miss in my experience. They can be contacted via phone, live chat or email but during testing there were times when I tried to contact the support people using live chat, only to find that there was nobody available to assist me at all. This ended up pushing me to email support, which is substantially slower than talking on the phone or using live chat.
This might have been a good casino in the past, but it certainly is not today. Tropica should be considered a rogue casino and we urge all players to avoid playing there.