Treasure Mile Casino is an online casino established in 2010 with games supplied by Betsoft, Rival Gaming, and Saucify. It is operated by Genesys Technology Group and is registered under the jurisdiction of Curaçao. Last updated: February 18, 2019.
Treasure Mile Casino is a casino that offers something to a market that is sorely missing out on innovation. Offering betting games to players in the United States, this casino switches things up by having a software suite that isn't a big brand like RTG and a unique client. Are these features enough to make Treasure Mile stand out from the pack, or is this treasure really a curse?
Those considering signing up at Treasure Mile need to be made aware of the story of CL-user gemneye73. The unlucky punter was not paid a $46,000 progressive jackpot at sister site Grand Eagle after inadvertently breaking the casino's bonus rules. Gemneye73 violated those rules by claiming multiple no-deposit bonuses without depositing at the casino in between, something the casino does not automatically prevent players from doing even though it violates their T&Cs. When she later deposited and played, she hit the jackpot only to be told "tough luck". While the casino may be within its rights, the major issue here is that the casino allowed gemneye73 to deposit and put her money at risk when she had no chance of winning anything due to her prior violation of the T&Cs. Even worse, the casino hasn't returned the money to the progressive jackpot pool, which would enable other punters to have the chance to win it.
Treasure Mile is powered by Saucify, which delivers an experience to American players in particular quite unlike anything they may be accustomed to. Downloading the casino's software was fast, and installation was efficient. Compared to the problems I encountered at its sister casino Mandarin Palace, Treasure Mile was a dream to install. Everything was up and ready within just a few minutes, and I was wagering very quickly.
Games at Treasure Mile are what one may expect from any traditional casino, although the slots really stand out and offer some unique titles. The casino's library covers everything from slots to table poker to keno, with several varieties of games falling in between. I was quite happy with the fluid animations that the games had, which stand up much better than other software providers I experience quite often (*cough* RTG *cough*). Sure, blackjack is blackjack. But when the game is presented as being more fluid and has a higher production quality to it you are more likely to enjoy your experience than at other casinos. This is how I can best describe the card games at Treasure Mile.
Slots follow along the same story. Great games are predicated with great themes, smooth animations, and bonus features that kept me coming back for more. If you are looking for something different I recommend Arcadia i3D, Tails of New York, and Legends of Avalon. Also keep an eye out for the Aladdin game that I imagine would be far too close for comfort for a Disney lawyer to let pass!
On another disappointing note, the casino recently added BetSoft slots. While their faux-3d artwork is pretty, I once again must stress to you to avoid any and all games published by Betsoft. This is due to the fact that our 2016 investigation into their jackpot games revealed serious irregularities that resulted in some some jackpots being impossible to win, and prompted multiple casinos to drop their games altogether. In addition they are guilty of stiffing another progressive jackpot winner of a massive jackpot, citing rules of the game that were not published in the paytable at the time the player should have won.
Banking at Treasure Mile is varied, although it does not offer nearly as many options as the casino's game library. I found that I was able to deposit through Visa, and conduct both deposits and withdrawals through various e-wallets. Players should note that the withdrawals department only makes payments on Mondays and Thursdays, and all withdrawals are subject to a 48 hour hold before being cleared for processing. In addition, the casino has a paltry $1500 per week withdrawal limit which could keep you waiting if you hit a significant win. Needless to say, this is another disappointment.
Customer service actually stood out as a positive feature of Treasure Mile Casino. Support is available through email, telephone, or instant messaging. While I had no issues to speak of, I did chat to support to query the weekly withdrawal limit. I found them to be friendly, fast, and efficient in getting through my questions, stating that the limit can be raised on a case by case basis (translation: if you deposit and lose a lot of money they may raise the limits for you).
Treasure Mile protects player information using SSL encryption, which is the industry standard when you're transmitting data over the internet. This is vitally important, and we think you should only play at sites that use encryption. On the other hand, there isn't any RTP numbers or fairness information available for the Saucify games, and we know for a fact that the Betsoft games can be unfair. Caveat emptor.
There is a responsible gaming page that provides a brief amount of information on addiction prevention and underage gambling, but it really does appear to be the bare minimum. Links to outside assistance groups aren't provided, but the names are. The casino offers the possibility of self exclusion but you must contact support to do so as it cannot be controlled via your account settings.
Treasure Mile Casino is a disappointment overall. It has a small game selection, half of which are supplied by a noted rogue developer, tiny payout limits, and only pays withdrawals twice a week. Additionally the casino's dependence on fine print to enforce bonus rules rather than programming the limitations into the software itself means that you could accidentally cheat yourself of a huge win like our member gemneye73, and the casino won't think twice about confiscating your winnings.