Review of Treasure Mile Casino
Treasure Mile Casino is a casino that offers something to a market that is sorely missing out on innovation. Offering betting games to players in the United States, this casino switches things up by having a software suite that isn't a big brand like RTG and a unique client. Are these features enough to make Treasure Mile stand out from the pack, or is this treasure really a curse?
Warning: bonus rule traps, potential progressive jackpot theft
Those considering signing up at Treasure Mile need to be made aware of the story of CL-user gemneye73. The unlucky punter was not paid a $46,000 progressive jackpot at sister site Grand Eagle after inadvertently breaking the casino's bonus rules. Gemneye73 violated those rules by claiming multiple no-deposit bonuses without depositing at the casino in between, something the casino does not automatically prevent players from doing even though it violates their T&Cs. When she later deposited and played, she hit the jackpot only to be told "tough luck". While the casino may be within its rights, the major issue here is that the casino allowed gemneye73 to deposit and put her money at risk when she had no chance of winning anything due to her prior violation of the T&Cs. Even worse, the casino hasn't returned the money to the progressive jackpot pool, which would enable other punters to have the chance to win it.
Software and game selection
Treasure Mile is powered by Saucify, which delivers an experience to American players in particular quite unlike anything they may be accustomed to. Downloading the casino's software was fast, and installation was efficient. Compared to the problems I encountered at its sister casino Mandarin Palace, Treasure Mile was a dream to install. Everything was up and ready within just a few minutes, and I was wagering very quickly.
Games at Treasure Mile are what one may expect from any traditional casino, although the slots really stand out and offer some unique titles. The casino's library covers everything from slots to table poker to keno, with several varieties of games falling in between. I was quite happy with the fluid animations that the games had, which stand up much better than other software providers I experience quite often (*cough* RTG *cough*). Sure, blackjack is blackjack. But when the game is presented as being more fluid and has a higher production quality to it you are more likely to enjoy your experience than at other casinos. This is how I can best describe the card games at Treasure Mile.
Slots follow along the same story. Great games are predicated with great themes, smooth animations, and bonus features that kept me coming back for more. If you are looking for something different I recommend Arcadia i3D, Tails of New York, and Legends of Avalon. Also keep an eye out for the Aladdin game that I imagine would be far too close for comfort for a Disney lawyer to let pass!
On another disappointing note, the casino recently added BetSoft slots. While their faux-3d artwork is pretty, I once again must stress to you to avoid any and all games published by Betsoft. This is due to the fact that our 2016 investigation into their jackpot games revealed serious irregularities that resulted in some some jackpots being impossible to win, and prompted multiple casinos to drop their games altogether. In addition they are guilty of stiffing another progressive jackpot winner of a massive jackpot, citing rules of the game that were not published in the paytable at the time the player should have won.
Banking and Customer Support
Banking at Treasure Mile is varied, although it does not offer nearly as many options as the casino's game library. I found that I was able to deposit through Visa, and conduct both deposits and withdrawals through various e-wallets. Players should note that the withdrawals department only makes payments on Mondays and Thursdays, and all withdrawals are subject to a 48 hour hold before being cleared for processing. In addition, the casino has a paltry $1500 per week withdrawal limit which could keep you waiting if you hit a significant win. Needless to say, this is another disappointment.
Customer service actually stood out as a positive feature of Treasure Mile Casino. Support is available through email, telephone, or instant messaging. While I had no issues to speak of, I did chat to support to query the weekly withdrawal limit. I found them to be friendly, fast, and efficient in getting through my questions, stating that the limit can be raised on a case by case basis (translation: if you deposit and lose a lot of money they may raise the limits for you).
Security, fairness, and responsible gaming
Treasure Mile protects player information using SSL encryption, which is the industry standard when you're transmitting data over the internet. This is vitally important, and we think you should only play at sites that use encryption. On the other hand, there isn't any RTP numbers or fairness information available for the Saucify games, and we know for a fact that the Betsoft games can be unfair. Caveat emptor.
There is a responsible gaming page that provides a brief amount of information on addiction prevention and underage gambling, but it really does appear to be the bare minimum. Links to outside assistance groups aren't provided, but the names are. The casino offers the possibility of self exclusion but you must contact support to do so as it cannot be controlled via your account settings.
Treasure Mile Casino is a disappointment overall. It has a small game selection, half of which are supplied by a noted rogue developer, tiny payout limits, and only pays withdrawals twice a week. Additionally the casino's dependence on fine print to enforce bonus rules rather than programming the limitations into the software itself means that you could accidentally cheat yourself of a huge win like our member gemneye73, and the casino won't think twice about confiscating your winnings.
Another casino offering Sauficy powered games. This time, I must confess that I have been way better impressed that by another casinos - maybe the overall site design and that somehow "luxury" feeling makes Saucify making much better impression to the player 🙂 Also the promotiion, 100% + 25$ free is looking very good and generous - it looks that after some time I maybe change my strict opinion about those proprietary and "unknown" software providers (slowly, slowly..).
I recommend trying this casino certainly - I deposited here and have not won anything but I enjoyed that, entertained myself and ... try it yourself. It is worth it, in my opinion 🙂
CL - klaw
PeDrone’s Treasure Mile Casino Review
This online casino using games created by only Saucify. It is operated by Genesys Technology Group. Personally, the games variety is not interesting for me at all! Unknown games and not paying, the worst combination.
One large no. There are no bonuses for my country. Could there be something more awful from a online casino?
Deposits and withdrawals
There are very few deposit and withdrawal option and I regret depositing here at all. My deposit was Paysafecard 25 euro and I will never see anything from it, nor I saw any chance!
Withdrawal did not appear.
Live chat support service should be provided, but I did not need them, just if I would like to complain about this casino.
I played few games but NO ONE PAID me or even seemed that she would want – and I have no effort to remember their names as I am going to go around these games in future.
I recommend not the casino, there is nothing, NOTHING interesting. Simple as that, because the software is poor for me, the bonuses are – wait, the bonuses do NOT exist for me and overall the casino is not making any good impression to me. That is my view on it.
CL - klaw
Treasure mile casino is not perfect, that for sure. First of all now i know that betonsoft now is saucify(thanks to website administrator who tell me the name of this software in my other review!). Very sad part was for me that bonuses are not awarded for deposits using skrill, this was first time i saw such thing so of course i am even did not believe in this and decide to check with support, but they unfortunately confirmed that this is true, and i can get bonus if only deposit using card. Okay, i did not like deposits with card, but decide to try this casino, so make deposit using my VISA and get welcome bonus without any troubles. Unfortunately i did not win anything because for me it is hard to win on this software, i play it very rare and even did not have any favorite slots, so every time i just open something new and see did i like game or not. I will not play in treasure mile casino again, since i do not want to play without bonuses, and deposits using card is not for me, withdrawals to it come much more longer than on skrill account.
CL - klaw
Treasure mile casino belong to best group of casinos with betonsoft software(my personal opinion). There is few more casinos, and you can check all of it. From my experience everything is good, but since casino accept USA players, withdrawals took a little longer than usual. But let me start from pluses for this online casino.
+ Software. I did not touch instant play games here, and instead of this just download application. It was downloaded fast, and all slots loading also fast, i did not had any troubles with software, and you will not too(most likely of course).
+ Customer support. I tried both email and live chat. Looks like live chat not 24/7, or so, but even sending is email is enough, few replies come to me within 6 hours. When live chat is online it is much more better to start conversation from website or application - it is much more faster.
+ Bonuses and promotions. I can not say that i ever see anything really great, but small no deposit bonuses and usual reload bonuses it is of course plus for me.
And one minus for me at this casino.
- Withdrawals. Like at all casinos in this network it can take long. My two withdrawals here took 7 days both. And it is not very fast.
I think it is best place for betonsoft software.
CL - klaw
It is one more casino with betonsoft software and i already say you that most times i use this casinos only once and not play again because this slot it is not very nice for me and it is worse game that microgaming net entertainment or playtech in my experience. And before join this casino i do necesesary job that i am alway do check all terms and conditions to not get sad after i made mistake. Also speak with live chat agent and i can say that i am not very happy with them here because i wait till some one come to chat with me for about 10 minutes or probably more it is not very nice live support should be instant or let customer wait something like 1-3 minutes but 10 minutes it is really long time and in most cases i just close such live chat and will not wait for the support stop drink cofee and come to help me. Games works good i can not say anything bad here but i not win in this casino and not test payout requests so i can not judge this casino in full since payout time it is very important and also give a knowledge did casino try to scam you or not.
CL - klaw
I agree. The games are a good variant from what we see from RTG, and I found the arcade game to be among the more unique games I have played.
I did and the games are fun and different from the RTG's but alas I didn't get a payout (this time) 😀