Topaze Casino is an online casino established in 2010 with games supplied by Betsoft, Parlay Entertainment, Pragmatic Play, Rival Gaming, and Visionary iGaming. It is operated by Engage Entertainment Group Inc. and is registered under the jurisdiction of Curaçao. Last updated: August 3, 2019.
Topaze Casino is one of a handful of casinos run by the Costa Rican management group Morriyen N.V., which is also responsible for casinos such as Rome Casino, Diamond VIP Casino and GrandLuxe Casino among others. All of the casinos in the group run TopGame casino software and all have what can only be described as a quite ordinary reputation.
The seeds of doubt about casinos in this group were first sown in 2009 when it was discovered that Rome Casino was cheating players by making it impossible to win the top jackpot on a couple of its slot machines due to the wild symbol being missing on one of the reels. The casino of course blamed a software bug and repaid all affected players, but only after being publicly shamed.
The problem is further compounded when you learn of the convoluted and predatory set of terms and conditions that players must agree to before joining this casino. The terms are designed to limit the casino's potential losses by making it extremely unlikely for a player to be able to withdraw a significant win. The overall impression it leaves is one of a casino that is underfunded and scared of winners. For example:
Players are allowed to withdraw up to $1,500 USD per request (all other currencies pegged to USD). If the amount wished to be withdrawn is greater than $1,500, then the remaining funds are left in the account. Once the first withdrawal is approved, a player can request an addition withdrawal with the money in his account. Player has the right to cancel the withdrawal request at any time while it is still pending. This also applies to the withdrawals of progressive jackpots.
$1500 per withdrawal is a low limit that is only made worse by the fact that the withdrawal process is so slow that the fastest you can expect to be paid by Topaze Casino is two payments per month at the optimistic best. Even worse is the fact that this limit is applied to progressive jackpot wins. Currently Topgame's Monster Millions jackpot is worth over $2.2 million to the winner. If you had the (mis)?fortune of winning that jackpot at Topaze Casino, you would have to wait over 60 years to receive the winnings at $1500 per fortnight.
Customers can submit their withdrawal request at anytime. The approval time may take fifteen - eighteen (15 - 18) working days starting the date authorization process was completed successfully. Processing a withdrawal request needs authorization from our fraud division as well. This is done to protect our members from possible fraudulent activities ensuring you and not somebody else receives the funds.
15-18 working days translates to at least three weeks in reality. There is no valid reason for a payment run to take that long when there are casinos that pay players within hours, so we can only assume that it is deliberate. Not only that, but if you read the wording carefully you have to wait 15-18 business days AFTER the authorisation process is completed. So you can reasonably expect to wait upwards of a month for your first payment.
All Deposits of 249 USD/EURO/AUS or less have a max withdrawal of 10X the deposit for that specific play session (all other currencies pegged to USD). Once a withdrawal is requested, the casino applies the 10X rule and corrects the withdrawal to accurately reflect the 10X rule. The remaining funds are deemed "Non-Withdrawable" and are cleared from the player's balance. Deposit bonuses used during a play session that results in a pending withdrawal request, are also "Non-Withdrawable" and can be deducted from that particular pending withdrawal.
This condition is absolutely horrible. Any unsuspecting player that deposits less than $250 and has a big win is in for a shock when they discover that the most they can win is 10x their deposit, regardless of whether they claim a bonus or not.
Should a player abstain from the Casino for a period of 3 months or more then the Casino will be entitled to any balance in that players account and the sum forfeit. Should the player wish to withdraw this amount after this period, we will examine each situation on a case by case basis but reserve the right to invoke the above 3 month rule.
We usually frown upon seizure clauses like this, but they are generally mitigated by a period of inactivity of 18 or 24 months. However at Topaze Casino your money can be seized if you don't log in for as little as 3 months.
A range of predatory terms and conditions that are designed to prevent players from winning would be enough for us to not recommend this casino. Then consider the fact that the casino operates from Costa Rica which means there is no form of assistance or oversight if you have a dispute. Add to that the unacceptably slow withdrawal process and the chequered past of sister casino Rome Casino and you have a recipe for disaster as far as players are concerned. Stay away from Topaze Casino.