Tivoli Casino is an online casino established in 2014 that runs on a multi-software platform offering games from a variety of suppliers. It is operated by Tivoli A/S and is registered under the jurisdiction of Denmark. Last updated: August 14, 2019.
Tivoli Gardens is one of Denmark's premier tourist attractions, an amusement park located in Copenhagen that was opened in 1843 that now attracts more than 4 million visitors each year. In addition to its famous wooden roller-coaster, landscaped gardens, themed buildings, and various other rides and amusements, Tivoli Gardens also sports a couple of amusement arcades with slot machines and other games of chance. It is perhaps unsurprising then to learn that Tivoli also boasts its own online casino, but what may surprise you is the reason we urge you not to play there.
Tivoli A/S announced a takeover of its operations by Danish government lottery Danske Spil A/S effective September 2019. As part of that takeover process they closed the accounts of affiliates that referred customers to their casino over the years, saving themselves having to pay ongoing commissions and other contractual obligations. Despite not being significantly financially affected by this, Casino Listings stands with others that were impacted by these actions. To make things worse, representatives of Tivoli then emailed threats of legal action against us demanding that we remove this review page from our site. They asserted that our review of their casino violates Danish law because it is an unauthorised advertisement for the casino.
Let us make this very clear: this site is not an affiliate of Tivoli Casino and we do not receive any compensation for referring players to Tivoli Casino. Furthermore, this review page is not an advertisement for Tivoli Casino. In fact it is quite the opposite. Due to the actions taken by the affiliate program and the subsequent bullying and intimidation campaign waged against us, we recommend that our readers should not play at Tivoli Casino at all. Trust is perhaps the single most important factor when considering whether to deposit your money at an online casino. After seeing what they have done to us, we feel that they cannot be trusted to not do the same thing to their customers in future.
Tivoli Casino is a so-called instant play casino that these days is only open to punters from Denmark. All games are playable in your browser window without requiring the installation of any extra software. The games are provided by respected gaming developers including Net Entertainment, Microgaming, NextGen, and Play'n Go. The site is heavily slanted towards slot machines, with around 250 slots available for play at the time of this review. The games loaded reasonably quickly for me and operated without any stutters or lag.
The website uses the typical grid design where you may view game logos in a grid of four columns. The games are divided into multiple sections such as Slots, Roulette, Blackjack, and Others, and then each section split into pages. Thankfully the casino has provided a search box where you can begin typing the name of a game that you want to find and it instantly shows you a list of matching games to choose from. This works across sections so you can still find blackjack games even if you are on the slots page for example.
While all sounding good so far, this casino is not without its negatives. Firstly the table game selection is fairly thin on the ground. There are several variations of European Roulette and Blackjack, a Baccarat game and Casino Hold'em and that is it. There are also some video poker machines including All American, Jacks or Better, Deuces Wild, Joker Wild, Joker Poker, and Aces and Faces. Finally another disappointment is the lack of progressive jackpot games at this casino. While Microgaming's Quickfire platform and Net Entertainment usually offer players loads of different jackpot games, there is a much more restricted selection available at Tivoli.
Tivoli offers either live chat or email based support. The operating hours for live chat are limited to 1pm to 8pm on weekdays, nothing on the weekend, and only 1pm tp 5pm on holidays. There is no phone number displayed so if you want to speak to someone over the phone you will need to bring up the live chat and ask them to call you. This is another area in which this casino could definitely be improved.
Deposits into your account can be performed instantly using a variety of methods including major credit cards and e-wallets, vouchers, and localised banking methods. When it comes time to withdraw you can expect to have your identity verified. I was asked to submit documents and it took a little under 24 hours to be verified. Once this was out of the way, my withdrawal to Skrill came through within another day. The withdrawal limit on standard wins is DKK 300,000 per day, which is more or less irrelevant compared to other casinos. Take note though that they do not process withdrawals over the weekend.
Tivloi Casino is licensed in Denmark and is only accessible via an encrypted SSL connection, which means that all of your personal information, gameplay, and financial transactions are protected from interception while travelling across the internet. The games from Net Entertainment and Play'n Go reveal their RTP values in the game help files, but aside from this, the casino does not publish any RTP numbers on its site, nor does it publish any monthly payout audits.
Tivoli casino is required to enforce responsible gambling regulations stipulated by law in Denmark. However it does not have a good track record when it comes to adequately enforcing these policies. The official response to a 2016 case involving a gambling addict that lost over DKK 500,000 in a short period of time illustrated a lack of effective controls and monitoring, and the uncaring and heartless attitude of the casino's CEO Lars Liebst.
Tivoli was a decent casino with room for improvement in several key areas when we first checked them out in 2014. However the recent change in ownership and subsequent shuttering of affiliate accounts, followed by a bullying and harassment campaign against us, has erased any trust that we had in this operator. We therefore strongly recommend that players should not play at this casino.