TitanBet Casino is an online casino established in 2009 with games supplied by Playtech. It is operated by Universe Entertainment Services Malta Limited and is registered under the jurisdiction of Malta. Last Updated: July 27, 2020.
Since it opened its doors in 2009 (originally named Titan Casino) TitanBet has been discussed quite a few times on our site, and not all of the talk has been positive. The casino is operated by the Euro Partners group, a Playtech subsidiary with a chequered history of poor service, overly aggressive email promotional activity, and automatically applying bonuses that were never asked for. Considering also its predatory withdrawal policies, this is one Playtech casino that we recommend you avoid.
The most frequent and recurring complaints that we get about casinos run by this operator revolve around their bonus policies. The group supposedly "rewards" players with bonuses according to the deposit methods that the casino would prefer you to use, but the bonuses are nothing more than traps designed to impose wagering requirements on as many deposits made at the casino as possible. Players that win despite the bonuses often fall afoul of the casino's overarching "bonus abuse" clause which defines nothing, leaving the casino's interpretation of the word "abuse" entirely open ended:
9.8 We will have the right to withhold or otherwise decline or reverse any pay-out or Winning amount or amend any policy in the event that we suspect you are abusing or attempting to abuse any of the following: (i) bonuses; (ii) other promotions; or (iii) specific policy or rules determined in respect of an existing game or a new game. It is clarified that we may determine that such an abuse has taken place also if your activity in our Online Casino, by itself, is not abusive, but your activities in other online casinos in addition to our Online Casino, taken as a whole, constitute such abuse of our bonuses, promotions, policies or rules.
As you might expect, winning seems to constitute abuse in this operator's eyes. But the piece de resistance is undoubtedly this casino's withdrawal policy which limits the amount you may withdraw each month to a relatively small figure. This rule quite ridiculously includes winnings from multi-million Euro progressive jackpots:
8.4.4 You are aware of and agree that players are allowed to withdraw not more than $9,990/£9,990/€9,990/AU$9,990/R99,900/DKK74,990/NOK74,990/SEK99,900/ZAR99,900 per month. if the amount to be withdrawn is greater than $9,990/£9,990/€9,990/AU$9,990/R99,900/DKK74,990/NOK74,990/SEK99,900/ZAR99,900 the remaining amount will be placed back to the player's account, allowing the player to withdraw additional funds the following month in accordance with this term. the foregoing applies also to withdrawals of progressive jackpots.
Think for a moment about how you would feel if you spun up €4 million jackpot win on the Beach Life slot at this casino. Your initial elation might turn to anger after finding out that you will be waiting over 33 years to receive your last instalment - assuming Playtech and Euro Partners are still around to pay you then of course. It would be even more blood boiling to know that the casino received the entire jackpot amount up front from Playtech when it is won. There is no reason at all that could justify them holding on to the money like that apart from a complete lack of ethics and disregard for their own customers.
TitanBet Casino is certainly not divine when it comes to service levels and treatment of its customers. The frequent player complaints attest to a casino that is far more concerned with preventing people from winning than offering them a fun experience. The progressive jackpot withdrawal policy is sheer bastardry of the worst sort, and the knowledge that this casino is ultimately owned by Playtech paints that company in a particularly revealing and damning light. Avoid.